Submit a Review for Marmaduke Street Care Home
13 Marmaduke Street, Liverpool, L7 1PA
View Full Details of Marmaduke Street Care HomeLatest Reviews for Marmaduke Street Care Home
06 March 2025
Friendly welcome Mum is happy & comfortable. Clean environment Management very personable. Efficient when they noticed mum needed personal care.
06 March 2025
Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and carefully prepared. We as a family are very happy with marmadukes.
12 December 2024
Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.
12 March 2024
This place should be shut down! Poor management and safeguarding issues prevail. On no account send your relatives to Marmaduke care home. Read the latest CQC report to confirm its findings, which also show our concerns.
31 January 2023
My mum has been a resident at Marmaduke Care Home since September 2022. The family were anxious to find the very best care for mum that would meet all her needs and after some quite extensive research we decided on Marmaduke and we have not been disappointed. The staff are professional, caring and friendly and always treat mum with respect and dignity. Should there be any issues we are contacted promptly. There are various planned activities during the week and mum particularly enjoys the guest artists who come along to the home on Fridays. With the help and support of the kind and dedicated staff at Marmaduke, we feel confident that mum is in safe hands.
17 November 2022
There is a very defensive and negative culture in the nursing wing at Marmaduke which employs some staff who shouldn't be working in a caring profession. Low levels of compassion and a cant-do attitude were prevalent. There are some hard-working and caring staff; three come to mind. I received the impression that following the terrible CQC report and bad publicity concerning one of Marmaduke's sister homes, that Lotus Care had brought in strict processes and checklists that meant that Marmaduke staff were put under increased stress. Many of them seemed miserable. In addition, in the 4 months I was visiting my mum on the nursing wing I didn't once see a nurse. I certainly would not recommend this care home.
17 May 2022
This place needs shutting down as soon as possible. My mum was here awaiting assessment on a 28-day bed. She has dementia but had broken her hip and couldn’t return home. Mum ended up being in here for 36 days. The worst time of our lives. In this time she had only had two, yes two showers and her hair had been wet but not washed. The food is pure slops. Her weight dropped so much that it was a visible difference. She lost her big toenail, she had scabs on her arm. All her clothes went missing she had someone else’s clothes on. We went to pick her up to take her to another home in Walton on Wednesday. Thank God. The cleaner saw us to the door, not management, with no notes or medication to take with us. They said she was doubly incontinent and needed pads at all times. Well on Wednesday she had someone else’s clothes on that were too small and had had them on for 3 days with no underwear or pads in sight. Her bedroom was filthy. If you have loved ones here please keep a check on them. Angry.
23 March 2020
My uncle has been a resident for a few years now. We as a family have always been very happy with the care he has received. It is a warm caring environment and his needs have always been met. The staff are warm and friendly and they have kept us informed of any concerns they might have.
07 December 2016
At the Aaron Lodge care home, I find it hard to say anything bad as it is now. It is a lovely caring home. After two years of visiting my partner every day for two years, there has been changes but all for the best. When I leave I feel very content. It really is a five star home.
07 August 2015
Aaron Lodge provide my uncle with his dignity wonderfully. Management and staff, show support wonderfully too! The facilities are outstanding. Security is remarkable and cares for everybody outstandingly. The cleanliness is kept to superb standards; the food and drink is given to all with any needs. I think value for money is superb, it's just like permanent outstanding hotel service.
Latest Reviews for Marmaduke Street Care Home
06 March 2025
Friendly welcome Mum is happy & comfortable. Clean environment Management very personable. Efficient when they noticed mum needed personal care.
06 March 2025
Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and carefully prepared. We as a family are very happy with marmadukes.
12 December 2024
Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.
12 March 2024
This place should be shut down! Poor management and safeguarding issues prevail. On no account send your relatives to Marmaduke care home. Read the latest CQC report to confirm its findings, which also show our concerns.
31 January 2023
My mum has been a resident at Marmaduke Care Home since September 2022. The family were anxious to find the very best care for mum that would meet all her needs and after some quite extensive research we decided on Marmaduke and we have not been disappointed. The staff are professional, caring and friendly and always treat mum with respect and dignity. Should there be any issues we are contacted promptly. There are various planned activities during the week and mum particularly enjoys the guest artists who come along to the home on Fridays. With the help and support of the kind and dedicated staff at Marmaduke, we feel confident that mum is in safe hands.
17 November 2022
There is a very defensive and negative culture in the nursing wing at Marmaduke which employs some staff who shouldn't be working in a caring profession. Low levels of compassion and a cant-do attitude were prevalent. There are some hard-working and caring staff; three come to mind. I received the impression that following the terrible CQC report and bad publicity concerning one of Marmaduke's sister homes, that Lotus Care had brought in strict processes and checklists that meant that Marmaduke staff were put under increased stress. Many of them seemed miserable. In addition, in the 4 months I was visiting my mum on the nursing wing I didn't once see a nurse. I certainly would not recommend this care home.
17 May 2022
This place needs shutting down as soon as possible. My mum was here awaiting assessment on a 28-day bed. She has dementia but had broken her hip and couldn’t return home. Mum ended up being in here for 36 days. The worst time of our lives. In this time she had only had two, yes two showers and her hair had been wet but not washed. The food is pure slops. Her weight dropped so much that it was a visible difference. She lost her big toenail, she had scabs on her arm. All her clothes went missing she had someone else’s clothes on. We went to pick her up to take her to another home in Walton on Wednesday. Thank God. The cleaner saw us to the door, not management, with no notes or medication to take with us. They said she was doubly incontinent and needed pads at all times. Well on Wednesday she had someone else’s clothes on that were too small and had had them on for 3 days with no underwear or pads in sight. Her bedroom was filthy. If you have loved ones here please keep a check on them. Angry.
23 March 2020
My uncle has been a resident for a few years now. We as a family have always been very happy with the care he has received. It is a warm caring environment and his needs have always been met. The staff are warm and friendly and they have kept us informed of any concerns they might have.
07 December 2016
At the Aaron Lodge care home, I find it hard to say anything bad as it is now. It is a lovely caring home. After two years of visiting my partner every day for two years, there has been changes but all for the best. When I leave I feel very content. It really is a five star home.
07 August 2015
Aaron Lodge provide my uncle with his dignity wonderfully. Management and staff, show support wonderfully too! The facilities are outstanding. Security is remarkable and cares for everybody outstandingly. The cleanliness is kept to superb standards; the food and drink is given to all with any needs. I think value for money is superb, it's just like permanent outstanding hotel service.