Submit a Review for Ash Court Care Home
Brookside Avenue, Knotty Ash, Liverpool, L14 7NB
View Full Details of Ash Court Care HomeLatest Reviews for Ash Court Care Home
17 September 2024
Many thanks to everyone for Mum's 90th birthday party. The food was fab, the entertainer was perfect, it was a good afternoon, and the staff went over and beyond again. Thanks once again.
17 September 2024
Can I just say a massive thank you to all staff involved in my nan's 90th birthday 9th September 2024. The staff went above and beyond yet again. Never ever in my life seen a care home that actually treats their residents like their own family members. Thanks again to you all.
29 May 2024
Whenever we visit our auntie we are pleased to see her content, and clean and tidy. Pleasant staff, and a nice environment. Only problem we've had are some of her new clothes going missing.
25 March 2024
My sister has been a resident at Ash Court Care Home. Since the beginning of time with your good help and all the family agree, all the management and staff have been wonderful to her in every sense of the word. Nothing but praise for everyone. If you need to speak to any member of staff they will always stop and talk and listen to you. Brilliant place. Thank you all, please keep it up.
30 October 2023
Our mum had a fall in December 2022 and broke her hip which meant that she could no longer climb stairs, needed a zimmer frame to walk and required 24/7 care. We found Ash Court which promoted a home from home environment and she was able to come out with us whenever she wanted for special occasions. We would like to thank all the staff for their love and support to us as a family and for the dedicated care that they provided to Mum. You really are the best and you made it welcoming for us all to spend time with Mum and giving her constant care when we couldn't be there. You are all amazing people who go above and beyond to help the residents. From the bottom of our hearts, thank you!
18 September 2023
The home could do with more activities for residents. They are all always in main lounge just sitting there. Maybe employ an entertainer who engages with them. Do different activities etc. Have a music afternoon with 50/60's music or country and western. I notice at afternoon cup of tea only ever get biscuits. Maybe get cakes/danishes from Costco as a change. Minus side - lift always breaking down has been broken now for four days not good enough. Invest more, as this restricts residents upstairs in chairs.
08 September 2023
Lift broken two to three weeks causing distress to residents who cannot get downstairs or are frightened of falling. Also, one particular resident, who is causing distress in upstairs lounge to other residents.
08 September 2023
A new lift/stairlift is desperately required, always breaking down and hinders quality time for residents with friends on different floors. Confusing to residents who can't access areas, which is routine to them, and in the event of a fire, it's a high risk.
07 September 2023
Very clean, staff always very approachable and nice. The lift has been broken for far too long, not good for all elderly residents and safety issue. Lounge always empty on level 1 as one particular resident screaming and shouting every day. Really unfair. My nan only likes to be on her own floor level, also has a fear of ground-floor from previous life experiences. Hearing aids need to be applied every day.
27 July 2023
This is a pleasant care home where our dad is looked after. The staff feel empathy towards the residents and it does feel like a homely place. We feel that admitting Dad into a care home was the biggest decision we have made for another person but it was the right decision.
23 March 2023
I was told last week that my aunty would be coming to Ash Court. I turned up unannounced on 25/02/2023, the carer showed me around and answered all my questions and concerns. I have worked in care homes myself and can honestly say this is the nicest one I've ever been in. Came here today with my aunty, the staff have gone above and beyond. Thank you all so much, I know my aunty is in safe hands, I will also sleep easy tonight.
23 March 2023
Pleasant, and caring facility with very attentive staff.
27 February 2023
Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly
16 February 2023
I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.
24 August 2022
From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.
18 July 2022
My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and beneficial.
15 July 2022
Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.
04 May 2022
I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.
17 January 2022
I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.
03 November 2021
My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.
Latest Reviews for Ash Court Care Home
17 September 2024
Many thanks to everyone for Mum's 90th birthday party. The food was fab, the entertainer was perfect, it was a good afternoon, and the staff went over and beyond again. Thanks once again.
17 September 2024
Can I just say a massive thank you to all staff involved in my nan's 90th birthday 9th September 2024. The staff went above and beyond yet again. Never ever in my life seen a care home that actually treats their residents like their own family members. Thanks again to you all.
29 May 2024
Whenever we visit our auntie we are pleased to see her content, and clean and tidy. Pleasant staff, and a nice environment. Only problem we've had are some of her new clothes going missing.
25 March 2024
My sister has been a resident at Ash Court Care Home. Since the beginning of time with your good help and all the family agree, all the management and staff have been wonderful to her in every sense of the word. Nothing but praise for everyone. If you need to speak to any member of staff they will always stop and talk and listen to you. Brilliant place. Thank you all, please keep it up.
30 October 2023
Our mum had a fall in December 2022 and broke her hip which meant that she could no longer climb stairs, needed a zimmer frame to walk and required 24/7 care. We found Ash Court which promoted a home from home environment and she was able to come out with us whenever she wanted for special occasions. We would like to thank all the staff for their love and support to us as a family and for the dedicated care that they provided to Mum. You really are the best and you made it welcoming for us all to spend time with Mum and giving her constant care when we couldn't be there. You are all amazing people who go above and beyond to help the residents. From the bottom of our hearts, thank you!
18 September 2023
The home could do with more activities for residents. They are all always in main lounge just sitting there. Maybe employ an entertainer who engages with them. Do different activities etc. Have a music afternoon with 50/60's music or country and western. I notice at afternoon cup of tea only ever get biscuits. Maybe get cakes/danishes from Costco as a change. Minus side - lift always breaking down has been broken now for four days not good enough. Invest more, as this restricts residents upstairs in chairs.
08 September 2023
Lift broken two to three weeks causing distress to residents who cannot get downstairs or are frightened of falling. Also, one particular resident, who is causing distress in upstairs lounge to other residents.
08 September 2023
A new lift/stairlift is desperately required, always breaking down and hinders quality time for residents with friends on different floors. Confusing to residents who can't access areas, which is routine to them, and in the event of a fire, it's a high risk.
07 September 2023
Very clean, staff always very approachable and nice. The lift has been broken for far too long, not good for all elderly residents and safety issue. Lounge always empty on level 1 as one particular resident screaming and shouting every day. Really unfair. My nan only likes to be on her own floor level, also has a fear of ground-floor from previous life experiences. Hearing aids need to be applied every day.
27 July 2023
This is a pleasant care home where our dad is looked after. The staff feel empathy towards the residents and it does feel like a homely place. We feel that admitting Dad into a care home was the biggest decision we have made for another person but it was the right decision.
23 March 2023
I was told last week that my aunty would be coming to Ash Court. I turned up unannounced on 25/02/2023, the carer showed me around and answered all my questions and concerns. I have worked in care homes myself and can honestly say this is the nicest one I've ever been in. Came here today with my aunty, the staff have gone above and beyond. Thank you all so much, I know my aunty is in safe hands, I will also sleep easy tonight.
23 March 2023
Pleasant, and caring facility with very attentive staff.
27 February 2023
Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly
16 February 2023
I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.
24 August 2022
From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.
18 July 2022
My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and beneficial.
15 July 2022
Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.
04 May 2022
I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.
17 January 2022
I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.
03 November 2021
My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.