Submit a Review for Woolston Mead Rest Home
4 Beach Lawn, Waterloo, Liverpool, L22 8QA
View Full Details of Woolston Mead Rest HomeLatest Reviews for Woolston Mead Rest Home
12 March 2025
I am a wheelchair user and spent 6 months in this hellhole. Staff were lovely but ran on a minimum staffing level and so were overworked. Their roles were changed continually, one day a carer next day cook or cleaner. Building and contents were old decreped, cheap and nasty with no disabled access. Food was appalling. Frozen, burnt or uncooked tiny portions. Always cold,often slop you wouldn't give to a dog. No fresh food , fruit or vegetables I ended up in hospital with food poisoning (a nice break). Bought my own food after this so lived all winter on sandwiches etc. Showers only possible at 2pm. 98% of residents had dementia. Anyone with full capacity was, as a result ,socially isolated. I spent every day and night lying on my bed. This did untold damage to my physical and mental health.
29 January 2025
My mum has been living at Woolston Mead for 3 years due to no longer being able to care for herself at home. She always tells me that she loves the staff and that the food is lovely. I find the staff to be polite and helpful with both my mum and myself when I have dealt with them. The home is a lovely old property in a nice location not too far from the beach. It is always clean and tidy when I visit and Mum has a nice room of her own. I think that the manager is having a positive impact on the home and have seen improvements since she joined. She is approachable and helpful when I have discussed anything relating to my mum's care.
14 January 2025
The staff at Woolston Mead are always pleasant and are patient, supportive and caring towards my uncle who has struggled with now having to reside in a care home and leave his own home. They attend all medical appointments with him and treat him with respect and kindness.
14 January 2025
My dad has been a resident here for 5 months and I have no hesitation in recommending the care home. The staff are so kind and caring and polite. The home is very clean and spacious. It's obvious that all the staff care very deeply for the residents. The manager is always on hand to answer questions I may have about my dad's care.
02 January 2025
My Father's health and quality of life improved so much under the care of Woolston Mead. The staff are so friendly and helpful, the management are always contactable and work with you to resolve any issues that may arise. I would be happy to recommend Woolston Mead to anyone needing a rest home for a loved one.
23 March 2023
My Dad has been in the care home for five years. The staff are kind and very friendly and have looked after and treated my Dad like a member of the family. He hasn’t been well recently and they have stepped up and taken good care of him and kept the family well-informed throughout.
23 March 2023
No stars. My mum had an unwitnessed fall in August 2022, 4 weeks after CQC had stated residents were at an increased risk and gave them a requires improvement. Mum was checked at 4.00 and found after 7.00am at the bottom of a full flight of stairs which appears she may have hit her head on a stairlift. The inquest stated her injuries were catastrophic, and she died after suffering for 10 days from a traumatic head injury. Care Manager at the time now no longer there. Care worker on duty that night who videoed mum lying motionless at the bottom of the stairs and sent it to a colleague not on duty via a mobile messaging app also no longer there. They have had to do an action plan and lessons learnt so this situation will never happen again. Risk assessments were miscalculated so mum had been classed at high risk 2 months before her death. No condolences from the home and heard nothing from CQC. Still waiting from Safeguarding. I regret every waking minute mum went into this god-forsaken place.
23 March 2023
The staff at Woolston Mead Rest Home are very friendly and down to earth. I'm always made to feel welcome. I've seen how caregivers treat the residents and am always impressed, especially by their attention to detail, that goes from the cooks to the cleaners too. I often chat with some of the residents and they seem happy and content.
14 March 2023
This is a lovely care home and the staff are so caring, my mum is well-cared for and loved by all the staff. I wouldn't want her anywhere else to be honest. We as a family are always welcomed when we visit and I've seen for myself the care and respect given to other residents, not just my mum.
17 January 2023
This place is disgusting. Visited today and found my family member looking very uncared for. The lounge the residents were sitting in stank of urine and there were stains all over the floor. No Christmas decorations up or anything, only a pathetic looking tree in the corner of the room. The management and owners of this place should be ashamed that they are leaving people like this.
09 October 2020
The staff in Woolston Mead are absolutely lovely. So caring and patient. Nothing is a trouble to them. They reassure the residents and put them at ease constantly. My mum was a resident here for a few months but unfortunately had to go into a nursing home due to health issues. She was so sad that she couldn't stay on as shed settled in and loved the staff. It was like a home from home and we miss them.
09 December 2016
My mum has been a resident at Woolston Mead care home since August 2014. Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to. My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents. When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care. My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.
09 December 2016
Since my auntie has moved in this autumn, I have been impressed with the genuine care and attention given to her by all of the staff. Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.
Latest Reviews for Woolston Mead Rest Home
12 March 2025
I am a wheelchair user and spent 6 months in this hellhole. Staff were lovely but ran on a minimum staffing level and so were overworked. Their roles were changed continually, one day a carer next day cook or cleaner. Building and contents were old decreped, cheap and nasty with no disabled access. Food was appalling. Frozen, burnt or uncooked tiny portions. Always cold,often slop you wouldn't give to a dog. No fresh food , fruit or vegetables I ended up in hospital with food poisoning (a nice break). Bought my own food after this so lived all winter on sandwiches etc. Showers only possible at 2pm. 98% of residents had dementia. Anyone with full capacity was, as a result ,socially isolated. I spent every day and night lying on my bed. This did untold damage to my physical and mental health.
29 January 2025
My mum has been living at Woolston Mead for 3 years due to no longer being able to care for herself at home. She always tells me that she loves the staff and that the food is lovely. I find the staff to be polite and helpful with both my mum and myself when I have dealt with them. The home is a lovely old property in a nice location not too far from the beach. It is always clean and tidy when I visit and Mum has a nice room of her own. I think that the manager is having a positive impact on the home and have seen improvements since she joined. She is approachable and helpful when I have discussed anything relating to my mum's care.
14 January 2025
The staff at Woolston Mead are always pleasant and are patient, supportive and caring towards my uncle who has struggled with now having to reside in a care home and leave his own home. They attend all medical appointments with him and treat him with respect and kindness.
14 January 2025
My dad has been a resident here for 5 months and I have no hesitation in recommending the care home. The staff are so kind and caring and polite. The home is very clean and spacious. It's obvious that all the staff care very deeply for the residents. The manager is always on hand to answer questions I may have about my dad's care.
02 January 2025
My Father's health and quality of life improved so much under the care of Woolston Mead. The staff are so friendly and helpful, the management are always contactable and work with you to resolve any issues that may arise. I would be happy to recommend Woolston Mead to anyone needing a rest home for a loved one.
23 March 2023
My Dad has been in the care home for five years. The staff are kind and very friendly and have looked after and treated my Dad like a member of the family. He hasn’t been well recently and they have stepped up and taken good care of him and kept the family well-informed throughout.
23 March 2023
No stars. My mum had an unwitnessed fall in August 2022, 4 weeks after CQC had stated residents were at an increased risk and gave them a requires improvement. Mum was checked at 4.00 and found after 7.00am at the bottom of a full flight of stairs which appears she may have hit her head on a stairlift. The inquest stated her injuries were catastrophic, and she died after suffering for 10 days from a traumatic head injury. Care Manager at the time now no longer there. Care worker on duty that night who videoed mum lying motionless at the bottom of the stairs and sent it to a colleague not on duty via a mobile messaging app also no longer there. They have had to do an action plan and lessons learnt so this situation will never happen again. Risk assessments were miscalculated so mum had been classed at high risk 2 months before her death. No condolences from the home and heard nothing from CQC. Still waiting from Safeguarding. I regret every waking minute mum went into this god-forsaken place.
23 March 2023
The staff at Woolston Mead Rest Home are very friendly and down to earth. I'm always made to feel welcome. I've seen how caregivers treat the residents and am always impressed, especially by their attention to detail, that goes from the cooks to the cleaners too. I often chat with some of the residents and they seem happy and content.
14 March 2023
This is a lovely care home and the staff are so caring, my mum is well-cared for and loved by all the staff. I wouldn't want her anywhere else to be honest. We as a family are always welcomed when we visit and I've seen for myself the care and respect given to other residents, not just my mum.
17 January 2023
This place is disgusting. Visited today and found my family member looking very uncared for. The lounge the residents were sitting in stank of urine and there were stains all over the floor. No Christmas decorations up or anything, only a pathetic looking tree in the corner of the room. The management and owners of this place should be ashamed that they are leaving people like this.
09 October 2020
The staff in Woolston Mead are absolutely lovely. So caring and patient. Nothing is a trouble to them. They reassure the residents and put them at ease constantly. My mum was a resident here for a few months but unfortunately had to go into a nursing home due to health issues. She was so sad that she couldn't stay on as shed settled in and loved the staff. It was like a home from home and we miss them.
09 December 2016
My mum has been a resident at Woolston Mead care home since August 2014. Since going to live at Woolston Mead my mums quality of life has improved considerably. She has put weight on as she is eating better and she enjoys what she eats. She sleeps better than she did when she lived alone, she likes to stay up late and the carers are happy to help her to bed when she's ready to go to bed, she doesn't have to go to bed when she's told to. My mum enjoys banter with the care staff, they are all very friendly and pleasant with my mum and the other residents. When I visit my mum, which is usually three times a week I can see for myself how caring the staff are to her and the other residents. When I visit my mum she says " I love living here, everyone is so kind". This reduces my anxiety about her living in residential care. My mum is a smoker, the Manager and staff have devised a care plan so that she can have a cigarette in a designated area regularly throughout the day.
09 December 2016
Since my auntie has moved in this autumn, I have been impressed with the genuine care and attention given to her by all of the staff. Each resident is treated as an individual, staff are consistent with their care, demonstrating patience and humour daily. All care staff have worked to ensure that her transition from her home to Woolston Mead has been smooth, accommodating & suitable to her needs & requirements.