Submit a Review for Birkenhead Court
Challis Street, Bidston, Birkenhead, CH41 7DH
View Full Details of Birkenhead CourtLatest Reviews for Birkenhead Court
25 February 2025
My husband has been in Birkenhead Court for the last 3 months. I have been very pleased with the care he has been given. All the staff are always friendly and helpful. I would recommend Birkenhead Court as a very good care home.
18 February 2025
I've been really impressed with Birkenhead Court since my mum moved there in January from another home. From the initial visit, through to actually getting her into her room on the first day, I could not have asked for any better. On the various visits I've subsequently made, all the staff seem really friendly and nothing it too much trouble to ask. The carers have even been able to get her walking from her room to the lounge area, something I would not have considered possible previously.
10 January 2025
I can't praise this care home enough for the love and care they showed my mum during her stay. From my initial contact, when we were deciding on options for Mum's care, to the outstanding detail they showed in caring for her at her end of life, each staff member was an angel sent. The environment, facilities, activities and nutrition/hydration are high priorities with the residents' and families' needs at the centre of all they do. Mum was the most settled and happy we had seen her for months. I was kept up to date on visits on her welfare and when her health declined, the staff were there every step of the way making sure she was cared for with dignity and love. My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.
10 January 2025
My mum came into the care home, very frail and disorientated. A couple of months on, she has gained weight, gets 24 hour support and is starting to look like "old mum" used to. I cannot praise the staff enough for their support of the residents and standard of care provided. Thank you for helping my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.
30 December 2024
My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.
20 December 2024
Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.
20 December 2024
My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.
10 December 2024
Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.
04 December 2024
My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days. I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have. I cannot comment on the manager as I have not really had any dealings with her, in fact, I haven't really met her. I feel, as in any situation, some staff are better than others and definitely go the extra mile. I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate. I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.
23 August 2024
I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.
22 August 2024
The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.
02 July 2024
The care home is well-run and managed. Staff are friendly and kind. What particularly impressed me is that every carer knew my mum by name. Thank you for doing such a good job. The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member was great at the handiwork to make the room more familiar for Mum.
19 June 2024
Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring, given his condition and age, that he is well looked after at Birkenhead Court.
07 May 2024
Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.
18 March 2024
My mum has been a resident since 2015 and has dementia. Mum is very well looked after, and I can't praise her carers and the staff highly enough. The home is always clean and well presented with friendly staff, who genuinely look after my mum very well. As well as a good environment, the food is excellent and there are lots of activities for the residents to take part in. Thanks for your care.
15 March 2024
As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.
15 March 2024
My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.
05 March 2024
The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.
16 February 2024
My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed. Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for. There are always enough staff on duty who treat the residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need. There are activities during the day with their craft work on display for every occasion. My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips. My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.
16 February 2024
This is the first year my nan has been away from family and in care. It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day. The level of care and engagement I have seen since my nan has been a resident has been second to none and I have found this to be really reassuring. Thank you.
Latest Reviews for Birkenhead Court
25 February 2025
My husband has been in Birkenhead Court for the last 3 months. I have been very pleased with the care he has been given. All the staff are always friendly and helpful. I would recommend Birkenhead Court as a very good care home.
18 February 2025
I've been really impressed with Birkenhead Court since my mum moved there in January from another home. From the initial visit, through to actually getting her into her room on the first day, I could not have asked for any better. On the various visits I've subsequently made, all the staff seem really friendly and nothing it too much trouble to ask. The carers have even been able to get her walking from her room to the lounge area, something I would not have considered possible previously.
10 January 2025
I can't praise this care home enough for the love and care they showed my mum during her stay. From my initial contact, when we were deciding on options for Mum's care, to the outstanding detail they showed in caring for her at her end of life, each staff member was an angel sent. The environment, facilities, activities and nutrition/hydration are high priorities with the residents' and families' needs at the centre of all they do. Mum was the most settled and happy we had seen her for months. I was kept up to date on visits on her welfare and when her health declined, the staff were there every step of the way making sure she was cared for with dignity and love. My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.
10 January 2025
My mum came into the care home, very frail and disorientated. A couple of months on, she has gained weight, gets 24 hour support and is starting to look like "old mum" used to. I cannot praise the staff enough for their support of the residents and standard of care provided. Thank you for helping my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.
30 December 2024
My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.
20 December 2024
Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.
20 December 2024
My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.
10 December 2024
Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.
04 December 2024
My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days. I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have. I cannot comment on the manager as I have not really had any dealings with her, in fact, I haven't really met her. I feel, as in any situation, some staff are better than others and definitely go the extra mile. I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate. I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.
23 August 2024
I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.
22 August 2024
The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.
02 July 2024
The care home is well-run and managed. Staff are friendly and kind. What particularly impressed me is that every carer knew my mum by name. Thank you for doing such a good job. The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member was great at the handiwork to make the room more familiar for Mum.
19 June 2024
Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring, given his condition and age, that he is well looked after at Birkenhead Court.
07 May 2024
Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.
18 March 2024
My mum has been a resident since 2015 and has dementia. Mum is very well looked after, and I can't praise her carers and the staff highly enough. The home is always clean and well presented with friendly staff, who genuinely look after my mum very well. As well as a good environment, the food is excellent and there are lots of activities for the residents to take part in. Thanks for your care.
15 March 2024
As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.
15 March 2024
My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.
05 March 2024
The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.
16 February 2024
My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed. Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for. There are always enough staff on duty who treat the residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need. There are activities during the day with their craft work on display for every occasion. My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips. My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.
16 February 2024
This is the first year my nan has been away from family and in care. It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day. The level of care and engagement I have seen since my nan has been a resident has been second to none and I have found this to be really reassuring. Thank you.