Submit a Review for Heathermount
Mount Avenue, Heswall, Wirral, CH60 4RH
View Full Details of HeathermountLatest Reviews for Heathermount
02 May 2024
Gramps was diagnosed with Alzheimer’s in 2021 and he managed to stay in his bungalow for 12 months with care and support. He was a stubborn man as people know and he was still independent till the age of 92 however it did come to a time where he needed more support. Gramps moved into Heathermount Care Home in 2022 and as you would expect we were anxious as a family over this. Well, what can I say. The love and care he received from the home was second to none. He was treated with the utmost respect, and I cannot thank the staff enough for what they did for our Gramps. Even to the very end, he was treated with such dignity that we as a family will be forever in their debt. You treated us like family, and we felt the home was our second home. I know you will miss him too and that is a true testament to the impact our Gramps had on people. I will miss hearing the stories you would tell us of his mischievous behaviour which again I cannot repeat out loud!
02 May 2024
My 96-year-old mother moved into Heathermount 6 months ago as she'd become aware that it was becoming more difficult and stressful to look after herself. She had lived alone and entirely independently for over 70 years and so it was a huge adjustment for her, and a step she never imagined she would have to take. She was helped to settle in over a few weeks by the kind and caring staff, for whom nothing is ever too much trouble. She continues to be very well looked after and treated always as an individual and with respect. Heathermount is a small home with a small, stable staff team and this creates a homely environment that is always cheerful, welcoming and positive. My mum particularly appreciates the excellent food, and we enjoyed spending Christmas Day with her at Heathermount where we were also made to feel very welcome. As her only child and living 5 hours away, it is greatly reassuring to know that she is comfortable and largely content in this phase of her long life.
29 April 2024
We have all been happy with the care my dad has received over the last 3 years. The staff are all very friendly and welcoming and the home is very clean and tidy which is important to my Dad. My dad mostly manages self-care as he likes to be as independent as possible but the staff are always on hand to help if needed. I have put don’t know for activities as my dad chooses not to get involved in them. He mainly stays in his room but does venture to the dining room for meals.
26 April 2024
My friend has now been in the home for a year and has gone from spending much of her time anxious and distressed to being happy and smiley. She's eating well and every time I see her she tells me how happy she is. Such a relief to have her well cared for.
07 September 2023
Since my mum has been a resident at Heathermount, the love and care shown to her by staff has ensured her initial insecurities were overcome, and she now refers to it as 'her home' and 'her girls.' Her current situation has displayed exemplary professionalism, care, and attention from the staff towards both Mum and her family, ensuring a very difficult time for us all has been met with both dignity and empathy. For which we are very thankful.
07 September 2023
The staff at Heathermount demonstrated the utmost devotion and care throughout my mother's stay. They became her friends and was made to feel as special to them as she is to us her family. Every member of the team went above and beyond their call of duty. They extended their care to us her family after she suffered a stroke and returned from hospital to Heathermount for palliative care. We will be forever grateful for the exemplary care they gave to Mum and our family. Thank you.
31 August 2023
My dad stayed at Heathermount for a week's respite, having only ever accessed this at a previous care home for the first time, which had been a shocking experience. Straight away, I felt reassured that Heathermount was going to be different and that Dad would be cared for. The day and night staff were consistent which helped Dad to build friendly relationships straight away. Although Dad became anxious about not being at home for an evening, the staff team did an expert job of distracting him to help him settle. I really can't say enough about how they treated Dad, their patience, care, humour, kindness...they really did all they could to help him feel settled and safe. It is a struggle to find respite care for a week, 6 times a year but Heathermount has assured me that they will do all they can to accommodate these weeks if they have availability. I really don't want him to go anywhere else. A fantastic place!
04 July 2023
My father Fred has been in Heathermount since October 2022 and I honestly didn't think he would settle as quickly as he has. The staff at Heathermount are absolutely amazing in every way that they care for my dad. They have given him a new lease of life at 93 years young and the company has made such a difference in his life. The food the residents receive at Heathermount is first class and the cook has a wonderful relationship with them all. Caring about all the dietary requirements. The activity lady who attends three days a week is a breath of fresh air who also cares about all the resident's needs keeping their daily activities enjoyable. I would like to give a special thank you to three staff members who always make me feel relaxed when visiting my lovely Dad. Once again thanks for all support.
20 June 2023
We moved Mum to this home after being initially dissatisfied with her previous care home. Her room is lovely, and the staff are brilliant with Mum. The biggest difference is the level of care, hygiene, food and comfort is so much better in Heathermount than her previous home. Mum would not mix with other residents at the previous home, but here the staff do their best to integrate her with the residents which they have had some success with. Heathermounts staff keep on top of Mum’s medication and Mum seems to be benefiting as a result. Thank you.
16 June 2023
I was a resident here at Heathermount for three weeks. During such time I found everything to my satisfaction.
16 May 2023
Heathermount is the perfect balance of warmth and professionalism. We visited many care homes, searching for people we could trust to give mum a great quality of life. The Heathermount team, from day one, welcomed us and settled mum incredibly well. It’s an emotional pull placing someone you love into care but Heathermount is different; it feels like we are visiting mum in her own home. There’s always a warm welcome when we visit. We can rely on mum being impeccably dressed, her room is fresh and clean and a variety of activities taking place. It’s heartwarming seeing mum chatting, laughing and hugging her carers, they get her - her humour, and her food preferences, they know her little needs (like her favourite cup and hot water bottle at bedtime) and they serve the big needs; our family is informed regularly on health and welfare matters which are acted upon swiftly. We feel mum is in safe hands and making happy memories at Heathermount. Sincerely thankful for this home from home.
21 February 2022
My brother was looked after at Heathermount following a 6 week stay in hospital for an acute bladder and kidney infection. He has long standing mental health difficulties and before going into hospital he would rarely go out and had no contact with other people. The staff and residents provided amazing care for him and it enabled him to interact with others in a way I had not seen for a very long time. He felt extremely well looked after while he was there and with this support he has been enabled to return home and he is now assuring me that he realises that he does need to tell people if he needs help and will let other people help him. I don’t live locally and it was a real relief to know he was being cared for so well.
03 June 2021
Very friendly home. The staff are absolutely fantastic. The care and support of the residents are at the core of the home's ethos. Can fully recommend it.
20 May 2021
Amazing and outstanding levels of kindness, care and support for both Mum and her immediate family under the most difficult of circumstances in Covid times. Careful assessment of Mum's needs and making time to get to know her personally, staff have offered her a completely new lease of life with a future to embrace, enjoy and thrive. The setting is very homely, beautifully presented, friendly and comfortable, with delicious meals and a great number and variety of activities to enjoy. Lots of laughter, singing and fun!
20 May 2021
Exceptional service for my mother who has dementia and memory loss. However, the abilities of the staff and carers to see her condition and respond with their skills to bring out the best of her sociable character has been first-rate. The comfort and confidence this provides to my family is unfathomable.
13 May 2021
My Dad lived at Heathermount for seven and a half years following a several week stay in hospital. He was very happy there and used to spontaneously tell me this at regular intervals. The love, care and emotional support that he received there was brilliant. Staff were very respectful of his dignity at all times but also knew when and how to encourage him, which was very reassuring for me as his only daughter. They were always helpful and supportive to me. Heathermount was originally a large family house in the middle of Heswall and therefore it retains a homely atmosphere whilst having all the adjustments that one would expect. It is ideally situated for residents who are able to go out alone as the shops, banks, bus station are all only a few minutes walk. Heathermount came into our lives at just the right moment and I will always be grateful to them.
16 March 2021
Heathermount is a small homely cosy home with a family feeling. I have been here for 5 1/2 years and knew from the beginning that this was the kind of home for me. The staff are loyal, kind and caring and will do anything to help. The food is excellent and the cook is special. I feel very contented and happy to be here and hope this will be my forever home.
16 March 2021
Right from the time we looked at Heathermount, we were struck by the welcome, the friendliness of staff they were helpful, nothing too much trouble. My mother settled in straight away. She has been there since June 2017 - she is treated with respect, great care and especially since Coronavirus, they never mind when I phone up to enquire after her. It is a very homely, warm place and I would have no hesitation in recommending it. I do often!
18 July 2019
It all happened. Mam needed to be cared for. I live on the Wirral, my brother lives in Surrey, Mam lived in Co. Durham. The vicious circle of "fall, paramedics, A&E, respite, home, fall, paramedics, A&E, etc, etc" took Mam on a journey that made for a sad life. Serendipity stepped in, along with an opportunity for Mam to move to the Wirral and land in a space at Heathermount. Mam's face lit up when we announced to her that she was moving south. At 89 years old, her twilight years instantly got better. We all love Heathermount - full stop.
10 August 2018
This review is to acknowledge the tremendous help that the management and carers at Heathermount provided in honouring my late mother's wish to have her ashes scattered at sea by the Hoylake RNLI crew. Without their help, I am certain that this final act would not have come to pass. In life, the staff at Heathermount were marvellous, and after her passing, they continued with their help and support for my efforts to grant my mother her final wish. Thank you all.
Latest Reviews for Heathermount
02 May 2024
Gramps was diagnosed with Alzheimer’s in 2021 and he managed to stay in his bungalow for 12 months with care and support. He was a stubborn man as people know and he was still independent till the age of 92 however it did come to a time where he needed more support. Gramps moved into Heathermount Care Home in 2022 and as you would expect we were anxious as a family over this. Well, what can I say. The love and care he received from the home was second to none. He was treated with the utmost respect, and I cannot thank the staff enough for what they did for our Gramps. Even to the very end, he was treated with such dignity that we as a family will be forever in their debt. You treated us like family, and we felt the home was our second home. I know you will miss him too and that is a true testament to the impact our Gramps had on people. I will miss hearing the stories you would tell us of his mischievous behaviour which again I cannot repeat out loud!
02 May 2024
My 96-year-old mother moved into Heathermount 6 months ago as she'd become aware that it was becoming more difficult and stressful to look after herself. She had lived alone and entirely independently for over 70 years and so it was a huge adjustment for her, and a step she never imagined she would have to take. She was helped to settle in over a few weeks by the kind and caring staff, for whom nothing is ever too much trouble. She continues to be very well looked after and treated always as an individual and with respect. Heathermount is a small home with a small, stable staff team and this creates a homely environment that is always cheerful, welcoming and positive. My mum particularly appreciates the excellent food, and we enjoyed spending Christmas Day with her at Heathermount where we were also made to feel very welcome. As her only child and living 5 hours away, it is greatly reassuring to know that she is comfortable and largely content in this phase of her long life.
29 April 2024
We have all been happy with the care my dad has received over the last 3 years. The staff are all very friendly and welcoming and the home is very clean and tidy which is important to my Dad. My dad mostly manages self-care as he likes to be as independent as possible but the staff are always on hand to help if needed. I have put don’t know for activities as my dad chooses not to get involved in them. He mainly stays in his room but does venture to the dining room for meals.
26 April 2024
My friend has now been in the home for a year and has gone from spending much of her time anxious and distressed to being happy and smiley. She's eating well and every time I see her she tells me how happy she is. Such a relief to have her well cared for.
07 September 2023
Since my mum has been a resident at Heathermount, the love and care shown to her by staff has ensured her initial insecurities were overcome, and she now refers to it as 'her home' and 'her girls.' Her current situation has displayed exemplary professionalism, care, and attention from the staff towards both Mum and her family, ensuring a very difficult time for us all has been met with both dignity and empathy. For which we are very thankful.
07 September 2023
The staff at Heathermount demonstrated the utmost devotion and care throughout my mother's stay. They became her friends and was made to feel as special to them as she is to us her family. Every member of the team went above and beyond their call of duty. They extended their care to us her family after she suffered a stroke and returned from hospital to Heathermount for palliative care. We will be forever grateful for the exemplary care they gave to Mum and our family. Thank you.
31 August 2023
My dad stayed at Heathermount for a week's respite, having only ever accessed this at a previous care home for the first time, which had been a shocking experience. Straight away, I felt reassured that Heathermount was going to be different and that Dad would be cared for. The day and night staff were consistent which helped Dad to build friendly relationships straight away. Although Dad became anxious about not being at home for an evening, the staff team did an expert job of distracting him to help him settle. I really can't say enough about how they treated Dad, their patience, care, humour, kindness...they really did all they could to help him feel settled and safe. It is a struggle to find respite care for a week, 6 times a year but Heathermount has assured me that they will do all they can to accommodate these weeks if they have availability. I really don't want him to go anywhere else. A fantastic place!
04 July 2023
My father Fred has been in Heathermount since October 2022 and I honestly didn't think he would settle as quickly as he has. The staff at Heathermount are absolutely amazing in every way that they care for my dad. They have given him a new lease of life at 93 years young and the company has made such a difference in his life. The food the residents receive at Heathermount is first class and the cook has a wonderful relationship with them all. Caring about all the dietary requirements. The activity lady who attends three days a week is a breath of fresh air who also cares about all the resident's needs keeping their daily activities enjoyable. I would like to give a special thank you to three staff members who always make me feel relaxed when visiting my lovely Dad. Once again thanks for all support.
20 June 2023
We moved Mum to this home after being initially dissatisfied with her previous care home. Her room is lovely, and the staff are brilliant with Mum. The biggest difference is the level of care, hygiene, food and comfort is so much better in Heathermount than her previous home. Mum would not mix with other residents at the previous home, but here the staff do their best to integrate her with the residents which they have had some success with. Heathermounts staff keep on top of Mum’s medication and Mum seems to be benefiting as a result. Thank you.
16 June 2023
I was a resident here at Heathermount for three weeks. During such time I found everything to my satisfaction.
16 May 2023
Heathermount is the perfect balance of warmth and professionalism. We visited many care homes, searching for people we could trust to give mum a great quality of life. The Heathermount team, from day one, welcomed us and settled mum incredibly well. It’s an emotional pull placing someone you love into care but Heathermount is different; it feels like we are visiting mum in her own home. There’s always a warm welcome when we visit. We can rely on mum being impeccably dressed, her room is fresh and clean and a variety of activities taking place. It’s heartwarming seeing mum chatting, laughing and hugging her carers, they get her - her humour, and her food preferences, they know her little needs (like her favourite cup and hot water bottle at bedtime) and they serve the big needs; our family is informed regularly on health and welfare matters which are acted upon swiftly. We feel mum is in safe hands and making happy memories at Heathermount. Sincerely thankful for this home from home.
21 February 2022
My brother was looked after at Heathermount following a 6 week stay in hospital for an acute bladder and kidney infection. He has long standing mental health difficulties and before going into hospital he would rarely go out and had no contact with other people. The staff and residents provided amazing care for him and it enabled him to interact with others in a way I had not seen for a very long time. He felt extremely well looked after while he was there and with this support he has been enabled to return home and he is now assuring me that he realises that he does need to tell people if he needs help and will let other people help him. I don’t live locally and it was a real relief to know he was being cared for so well.
03 June 2021
Very friendly home. The staff are absolutely fantastic. The care and support of the residents are at the core of the home's ethos. Can fully recommend it.
20 May 2021
Amazing and outstanding levels of kindness, care and support for both Mum and her immediate family under the most difficult of circumstances in Covid times. Careful assessment of Mum's needs and making time to get to know her personally, staff have offered her a completely new lease of life with a future to embrace, enjoy and thrive. The setting is very homely, beautifully presented, friendly and comfortable, with delicious meals and a great number and variety of activities to enjoy. Lots of laughter, singing and fun!
20 May 2021
Exceptional service for my mother who has dementia and memory loss. However, the abilities of the staff and carers to see her condition and respond with their skills to bring out the best of her sociable character has been first-rate. The comfort and confidence this provides to my family is unfathomable.
13 May 2021
My Dad lived at Heathermount for seven and a half years following a several week stay in hospital. He was very happy there and used to spontaneously tell me this at regular intervals. The love, care and emotional support that he received there was brilliant. Staff were very respectful of his dignity at all times but also knew when and how to encourage him, which was very reassuring for me as his only daughter. They were always helpful and supportive to me. Heathermount was originally a large family house in the middle of Heswall and therefore it retains a homely atmosphere whilst having all the adjustments that one would expect. It is ideally situated for residents who are able to go out alone as the shops, banks, bus station are all only a few minutes walk. Heathermount came into our lives at just the right moment and I will always be grateful to them.
16 March 2021
Heathermount is a small homely cosy home with a family feeling. I have been here for 5 1/2 years and knew from the beginning that this was the kind of home for me. The staff are loyal, kind and caring and will do anything to help. The food is excellent and the cook is special. I feel very contented and happy to be here and hope this will be my forever home.
16 March 2021
Right from the time we looked at Heathermount, we were struck by the welcome, the friendliness of staff they were helpful, nothing too much trouble. My mother settled in straight away. She has been there since June 2017 - she is treated with respect, great care and especially since Coronavirus, they never mind when I phone up to enquire after her. It is a very homely, warm place and I would have no hesitation in recommending it. I do often!
18 July 2019
It all happened. Mam needed to be cared for. I live on the Wirral, my brother lives in Surrey, Mam lived in Co. Durham. The vicious circle of "fall, paramedics, A&E, respite, home, fall, paramedics, A&E, etc, etc" took Mam on a journey that made for a sad life. Serendipity stepped in, along with an opportunity for Mam to move to the Wirral and land in a space at Heathermount. Mam's face lit up when we announced to her that she was moving south. At 89 years old, her twilight years instantly got better. We all love Heathermount - full stop.
10 August 2018
This review is to acknowledge the tremendous help that the management and carers at Heathermount provided in honouring my late mother's wish to have her ashes scattered at sea by the Hoylake RNLI crew. Without their help, I am certain that this final act would not have come to pass. In life, the staff at Heathermount were marvellous, and after her passing, they continued with their help and support for my efforts to grant my mother her final wish. Thank you all.