Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Sylvan House EMI Residential Home

stars
stars 28 June 2023
My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.
Review from Beverley E (Daughter of Resident/Service User)
stars
stars 27 January 2023
My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when I do see her, she looks great and very happy.
Review from Suzanne F (Niece of Resident/Service User)
stars
stars 28 June 2021
I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.
Review from Paula G (Daughter of Resident/Service User)
stars
stars 29 March 2019
I am very happy here now but there was a time when I was unhappy due to a member of staff but this issue has been resolved and management let them go. I find it hard to sleep as my bed is uncomfortable.
Review from Linda D (Resident / Service User)