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66 Salacre Lane, Upton, Wirral, CH49 9AS
View Full Details of Upton GrangeLatest Reviews for Upton Grange
27 January 2025
A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange. It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.
27 January 2025
Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in the knowledge that he is being looked after.
18 December 2024
My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.
05 December 2024
From the moment we first walked into Upton Grange, we were very impressed. Everyone made us feel very welcome, the wonderful facilities, the kind and caring staff - everything about it impressed us so much that we knew this was the place we wanted for Mum! Mum herself immediately fell in love with it and felt at home there, which was obviously so important. I cannot thank the staff enough, the home is a credit to them - it is evident they love the residents and in turn, the residents obviously feel the same way about them. When I visit my mum, she is always happy and enjoys participating in the various activities on offer. Mum feels she is valued there, she is part of the lovely community there and it's so good to see her confidence growing once again. She also tells me the meals are "amazing and out of this world!" I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!
14 November 2024
Staff are always lovely and welcoming on every occasion. I'm always kept updated on Mum's progress she always seems happy. There are a variety of activities that most of the residents can participate in if they choose and all occasions are celebrated which is great to see. Thank you for all you do.
13 November 2024
My mother moved into Upton Grange following a long hospital admission and very serious illnesses, from which I did not expect her to recover. Before choosing Upton Grange, I visited a range of other residential care homes in the area, none of which offered the same quality of accommodation and a high level of support. The rooms are lovely, the building is spotlessly clean and is maintained to a high standard throughout. The food is excellent and there are lots of activities for residents to enjoy. The quality of care at Upton Grange has helped me to get my mum back. At the age of 86, she is happy, active and engaged with carers and fellow residents. I really did not expect this level of recovery and I am totally convinced that this is due to the expertise and commitment of the wonderful staff, who clearly have genuine affection for my mum and all of the other residents.
11 November 2024
Mum was in Upton Grange for 2 weeks for respite. Upon arrival, the staff were really kind and helpful. The room was clean and very comfortable. She thoroughly enjoyed her meals there and had plenty of coffee treats. The attentiveness was so good and she was looked after so well.
11 November 2024
I searched for a long time to find the best place for Dad. On first impressions, the management team impressed me the most compared to other homes. They continued to impress me with their professionalism. The carers are lovely, kind and compassionate. They have made great improvements in helping Dad with his personal care. I feel very comfortable leaving my dad in their capable hands.
28 October 2024
From the moment we arrived at Upton Grange, we knew this was the perfect place for Mum to stay. We had a lovely warm welcome and the staff couldn't do enough for us. Mum really enjoyed her respite stay and is looking forward to her next visit/stay. I felt very comfortable leaving Mum knowing she was in safe hands and being looked after.
03 October 2024
My elderly mother who suffers from dementia has lived at Upton Grange for eighteen months. During this time she has been cared for extremely well with lovely welcoming staff. After fracturing her pelvis she returned to the home in a sorry state. She had nearly eaten in the hospital and was in pain. Upton Grange has been wonderful and I am eternally grateful. Over time with their nurturing care, she has built up her strength and is now walking again with her Zimmer and is participating in the activities. She is enjoying life again!
27 September 2024
This is not the first review I have done for Upton Grange. After a bad fall my mum went into Upton Grange to give me time to organise my home for mum's ease and to assist with her rehabilitation. The break was beneficial for and my husband but most importantly the staff enabled my mum to regain her confidence and health. Her mum refers to her respite as a holiday.
29 August 2024
I was well looked after and my mind was put at ease as soon as I arrived. I was in for 3 weeks of respite after a fall and they helped are return to full health. The staff were very caring and nothing was too much for them. I was regularly checked on and they were so understanding in these difficult times for me.
27 August 2024
Our mum has been in Upton Grange just over 2 years she's settled very well. She has her independence and also has the carers should she need them. Mum has short-term memory loss so she hasn't been the mum she used to be for some years. She's definitely come out of her shell participating in some activities but she also likes her peace and quiet time. Family members who visit say how well and content she is. It's a worry when you move your parent into a care home but Mum is doing well - as a family, we're all pleased amd relieved it's working out well. It's a lovely care home with lovely staff and management who all work hard.
20 August 2024
My husband spent a week in care at Upton Grange in July. He was very well looked after and I felt that the staff really understood him. He has Vascular Dementia and likes to be busy, they gave him jobs to do and kept him busy. I would have no hesitation in him staying again and plan eventually to move him there for full-time care.
04 June 2024
Mum has just moved in for a couple of weeks of respite care and we had three visits ahead of that when the staff made Mum feel really at ease. She was understandably unsure about having time away from her home but they made her feel so welcome she got over that very quickly. The staff also gave me all the information to help me prepare Mum for her stay and for me to prepare for it too. The home itself is light bright and very clean.
23 May 2024
I have to phone quite often to speak with my relative which is sometimes difficult to get through but mainly it is ok. The staff are lovely, helpful and very supportive of families. Always respond to any queries. I sometimes don't know if Mum is joining activities as she forgets so would find that helpful to know. We are able to go out with our relative and they are flexible with her return.
20 May 2024
Very friendly atmosphere. Staff are informal, however, always professional. Good rapport with both management and carers. My mum is happy at Upton Grange and is well looked after. Any concerns are always taken seriously and actioned (if necessary) immediately. Thank you for caring for my mum so well.
20 May 2024
Great staff, kind and always aware of Mum's needs. Make you feel very welcome, as if it's a great family!
20 May 2024
My father-in-law has settled really well with the wonderful staff. They all get to know his special needs. Cannot praise them enough.
20 May 2024
Upton Grange is a fantastic care home. I would highly recommend it to anyone looking for respite, residential or dementia care. The staff are caring and attentive. Cleanliness is first-class, just wish Dad could stay here indefinitely, unfortunately, due to his decline he has to find another establishment.
Latest Reviews for Upton Grange
27 January 2025
A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange. It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.
27 January 2025
Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in the knowledge that he is being looked after.
18 December 2024
My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.
05 December 2024
From the moment we first walked into Upton Grange, we were very impressed. Everyone made us feel very welcome, the wonderful facilities, the kind and caring staff - everything about it impressed us so much that we knew this was the place we wanted for Mum! Mum herself immediately fell in love with it and felt at home there, which was obviously so important. I cannot thank the staff enough, the home is a credit to them - it is evident they love the residents and in turn, the residents obviously feel the same way about them. When I visit my mum, she is always happy and enjoys participating in the various activities on offer. Mum feels she is valued there, she is part of the lovely community there and it's so good to see her confidence growing once again. She also tells me the meals are "amazing and out of this world!" I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!
14 November 2024
Staff are always lovely and welcoming on every occasion. I'm always kept updated on Mum's progress she always seems happy. There are a variety of activities that most of the residents can participate in if they choose and all occasions are celebrated which is great to see. Thank you for all you do.
13 November 2024
My mother moved into Upton Grange following a long hospital admission and very serious illnesses, from which I did not expect her to recover. Before choosing Upton Grange, I visited a range of other residential care homes in the area, none of which offered the same quality of accommodation and a high level of support. The rooms are lovely, the building is spotlessly clean and is maintained to a high standard throughout. The food is excellent and there are lots of activities for residents to enjoy. The quality of care at Upton Grange has helped me to get my mum back. At the age of 86, she is happy, active and engaged with carers and fellow residents. I really did not expect this level of recovery and I am totally convinced that this is due to the expertise and commitment of the wonderful staff, who clearly have genuine affection for my mum and all of the other residents.
11 November 2024
Mum was in Upton Grange for 2 weeks for respite. Upon arrival, the staff were really kind and helpful. The room was clean and very comfortable. She thoroughly enjoyed her meals there and had plenty of coffee treats. The attentiveness was so good and she was looked after so well.
11 November 2024
I searched for a long time to find the best place for Dad. On first impressions, the management team impressed me the most compared to other homes. They continued to impress me with their professionalism. The carers are lovely, kind and compassionate. They have made great improvements in helping Dad with his personal care. I feel very comfortable leaving my dad in their capable hands.
28 October 2024
From the moment we arrived at Upton Grange, we knew this was the perfect place for Mum to stay. We had a lovely warm welcome and the staff couldn't do enough for us. Mum really enjoyed her respite stay and is looking forward to her next visit/stay. I felt very comfortable leaving Mum knowing she was in safe hands and being looked after.
03 October 2024
My elderly mother who suffers from dementia has lived at Upton Grange for eighteen months. During this time she has been cared for extremely well with lovely welcoming staff. After fracturing her pelvis she returned to the home in a sorry state. She had nearly eaten in the hospital and was in pain. Upton Grange has been wonderful and I am eternally grateful. Over time with their nurturing care, she has built up her strength and is now walking again with her Zimmer and is participating in the activities. She is enjoying life again!
27 September 2024
This is not the first review I have done for Upton Grange. After a bad fall my mum went into Upton Grange to give me time to organise my home for mum's ease and to assist with her rehabilitation. The break was beneficial for and my husband but most importantly the staff enabled my mum to regain her confidence and health. Her mum refers to her respite as a holiday.
29 August 2024
I was well looked after and my mind was put at ease as soon as I arrived. I was in for 3 weeks of respite after a fall and they helped are return to full health. The staff were very caring and nothing was too much for them. I was regularly checked on and they were so understanding in these difficult times for me.
27 August 2024
Our mum has been in Upton Grange just over 2 years she's settled very well. She has her independence and also has the carers should she need them. Mum has short-term memory loss so she hasn't been the mum she used to be for some years. She's definitely come out of her shell participating in some activities but she also likes her peace and quiet time. Family members who visit say how well and content she is. It's a worry when you move your parent into a care home but Mum is doing well - as a family, we're all pleased amd relieved it's working out well. It's a lovely care home with lovely staff and management who all work hard.
20 August 2024
My husband spent a week in care at Upton Grange in July. He was very well looked after and I felt that the staff really understood him. He has Vascular Dementia and likes to be busy, they gave him jobs to do and kept him busy. I would have no hesitation in him staying again and plan eventually to move him there for full-time care.
04 June 2024
Mum has just moved in for a couple of weeks of respite care and we had three visits ahead of that when the staff made Mum feel really at ease. She was understandably unsure about having time away from her home but they made her feel so welcome she got over that very quickly. The staff also gave me all the information to help me prepare Mum for her stay and for me to prepare for it too. The home itself is light bright and very clean.
23 May 2024
I have to phone quite often to speak with my relative which is sometimes difficult to get through but mainly it is ok. The staff are lovely, helpful and very supportive of families. Always respond to any queries. I sometimes don't know if Mum is joining activities as she forgets so would find that helpful to know. We are able to go out with our relative and they are flexible with her return.
20 May 2024
Very friendly atmosphere. Staff are informal, however, always professional. Good rapport with both management and carers. My mum is happy at Upton Grange and is well looked after. Any concerns are always taken seriously and actioned (if necessary) immediately. Thank you for caring for my mum so well.
20 May 2024
Great staff, kind and always aware of Mum's needs. Make you feel very welcome, as if it's a great family!
20 May 2024
My father-in-law has settled really well with the wonderful staff. They all get to know his special needs. Cannot praise them enough.
20 May 2024
Upton Grange is a fantastic care home. I would highly recommend it to anyone looking for respite, residential or dementia care. The staff are caring and attentive. Cleanliness is first-class, just wish Dad could stay here indefinitely, unfortunately, due to his decline he has to find another establishment.