Latest Reviews for Elm House
28 February 2025
Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.
26 February 2025
Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.
01 November 2024
I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.
01 November 2024
Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel welcome!!! I have no hesitation in recommending Elm House for the care of your loved ones.
29 September 2023
This a follow up positive review after my critical comments earlier this year re. Elm House. In the intervening period under the new management team things have improved tremendously hence my 5 stars. Whilst my auntie - who was on an end-of-life programme - recently passed away, the care, compassion, and love that they and all the staff showed to her and gave us during this difficult period was in no uncertain terms second to none. At every step of the way they kept us informed and supported us especially at the very end. The staff's ability left little to be desired and we were very happy with them and the new processes put in place. Whilst the home still needs modernisation things have now commenced with new building work to increase the number of rooms and re-decoration/updates, which should enhance the home and care for residents in the future. Overall things have improved greatly and I have no problem now in recommending the home, its management, and especially the staff.
17 April 2023
I would like to give my compliments to the staff for their caring way with residents. I am very impressed with the activities and events that the home has planned for the calendar event Red Nose Day which I supported was well organised and was an afternoon of fun. Equally Mothering Sunday was another wonderful afternoon with high tea and drinks for the residents and visitors. It's so lovely how staff interact and does sing-along sessions which everyone enjoyed. Well done Elm House which I must add is a very clean and caring place for my mother-in-law to be in.
22 March 2023
The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.
03 March 2023
Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.
25 October 2022
Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.
25 March 2020
I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine which suited her needs and made her feel in control. When her health deteriorated the staff responded in a very professional and caring way. They ensured she was made as comfortable as possible. She couldn't have been better cared for than the way she was during her final days. Enormous thank you!
11 March 2020
Staff are excellent (sometimes understaffed). Overall very good.
26 February 2020
The staff are kind and friendly. The rooms are small but are kept clean. Quality of food is very good, plenty of variety and lots of it. The staff manage to create a family atmosphere. Our aunt feels very safe and happy here. Nothing is too much trouble. The GP visits weekly, as does the hairdresser. There are regular entertainments and plenty of homemade cake!
26 February 2020
The staff have always shown respect and kindness to my mother, nothing is too much trouble, and are very welcoming when we visit.
23 July 2018
Although my mother was only in the home for 5 weeks before passing away the care and attention she received was second to none. She was always dressed clean and tidy and her room was spotless. My mother was cared for with kindness, compassion and understanding.
09 July 2018
The staff at Elm House could not have been more helpful during my aunts stay with them. They were always very pleasant and always had time to speak to us whenever we visited. The food at the home was good and caterers soon got used to my aunt's request for breakfast which was almost always egg and bacon. The room she occupied was adequate and the view through the window fine.
31 August 2017
Staff always happy to help they provide excellent care.
02 June 2017
My dear mother went into Elm House in December 2015 with Parkinson's Disease and mild dementia at short notice. At first my brothers, sister and I were very concerned about her weakness and poor health, her bathroom was across the corridor but she always had help when needed. We have been very satisfied with the level of care she has had and not seen any neglect of care. Any concerns we have had and rasied, have been dealt with swiftly and appropriately, throughout her stay. We have found all staff kind, considerate and empathetic at all times and would recommend to anyone.
30 January 2017
My sister has been well looked after with no complaints. She has enjoyed the company of all the care and cleaning ladies and gents. They have been very kind to her. Pity there is no toilet in the room, but has not been a problem.
06 January 2017
I am very pleased with the level of care my father continues to receive at Elm House. The carers are kind and genuinely concerned about the happiness, comfort and well-being of the residents. They also make the families of the residents very welcome and nothing seems too much trouble for them. The carers are skilled at balancing the various personalities and range of care and attention the residents require. The home has a nice atmosphere and the food is varied and of good quality. I would recommend Elm House without hesitation.
10 February 2016
I am well looked after. The food is excellent. The staff are very patient and listen to me. They deal well with the different personalities.
Latest Reviews for Elm House
28 February 2025
Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.
26 February 2025
Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.
01 November 2024
I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.
01 November 2024
Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel welcome!!! I have no hesitation in recommending Elm House for the care of your loved ones.
29 September 2023
This a follow up positive review after my critical comments earlier this year re. Elm House. In the intervening period under the new management team things have improved tremendously hence my 5 stars. Whilst my auntie - who was on an end-of-life programme - recently passed away, the care, compassion, and love that they and all the staff showed to her and gave us during this difficult period was in no uncertain terms second to none. At every step of the way they kept us informed and supported us especially at the very end. The staff's ability left little to be desired and we were very happy with them and the new processes put in place. Whilst the home still needs modernisation things have now commenced with new building work to increase the number of rooms and re-decoration/updates, which should enhance the home and care for residents in the future. Overall things have improved greatly and I have no problem now in recommending the home, its management, and especially the staff.
17 April 2023
I would like to give my compliments to the staff for their caring way with residents. I am very impressed with the activities and events that the home has planned for the calendar event Red Nose Day which I supported was well organised and was an afternoon of fun. Equally Mothering Sunday was another wonderful afternoon with high tea and drinks for the residents and visitors. It's so lovely how staff interact and does sing-along sessions which everyone enjoyed. Well done Elm House which I must add is a very clean and caring place for my mother-in-law to be in.
22 March 2023
The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.
03 March 2023
Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.
25 October 2022
Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.
25 March 2020
I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine which suited her needs and made her feel in control. When her health deteriorated the staff responded in a very professional and caring way. They ensured she was made as comfortable as possible. She couldn't have been better cared for than the way she was during her final days. Enormous thank you!
11 March 2020
Staff are excellent (sometimes understaffed). Overall very good.
26 February 2020
The staff are kind and friendly. The rooms are small but are kept clean. Quality of food is very good, plenty of variety and lots of it. The staff manage to create a family atmosphere. Our aunt feels very safe and happy here. Nothing is too much trouble. The GP visits weekly, as does the hairdresser. There are regular entertainments and plenty of homemade cake!
26 February 2020
The staff have always shown respect and kindness to my mother, nothing is too much trouble, and are very welcoming when we visit.
23 July 2018
Although my mother was only in the home for 5 weeks before passing away the care and attention she received was second to none. She was always dressed clean and tidy and her room was spotless. My mother was cared for with kindness, compassion and understanding.
09 July 2018
The staff at Elm House could not have been more helpful during my aunts stay with them. They were always very pleasant and always had time to speak to us whenever we visited. The food at the home was good and caterers soon got used to my aunt's request for breakfast which was almost always egg and bacon. The room she occupied was adequate and the view through the window fine.
31 August 2017
Staff always happy to help they provide excellent care.
02 June 2017
My dear mother went into Elm House in December 2015 with Parkinson's Disease and mild dementia at short notice. At first my brothers, sister and I were very concerned about her weakness and poor health, her bathroom was across the corridor but she always had help when needed. We have been very satisfied with the level of care she has had and not seen any neglect of care. Any concerns we have had and rasied, have been dealt with swiftly and appropriately, throughout her stay. We have found all staff kind, considerate and empathetic at all times and would recommend to anyone.
30 January 2017
My sister has been well looked after with no complaints. She has enjoyed the company of all the care and cleaning ladies and gents. They have been very kind to her. Pity there is no toilet in the room, but has not been a problem.
06 January 2017
I am very pleased with the level of care my father continues to receive at Elm House. The carers are kind and genuinely concerned about the happiness, comfort and well-being of the residents. They also make the families of the residents very welcome and nothing seems too much trouble for them. The carers are skilled at balancing the various personalities and range of care and attention the residents require. The home has a nice atmosphere and the food is varied and of good quality. I would recommend Elm House without hesitation.
10 February 2016
I am well looked after. The food is excellent. The staff are very patient and listen to me. They deal well with the different personalities.