Submit a Review for Park Lane Residential Home
7-9 Park Lane, Congleton, CW12 3DN
View Full Details of Park Lane Residential HomeLatest Reviews for Park Lane Residential Home
30 January 2025
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm! The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit. My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
27 January 2025
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was kept safe.
02 October 2024
Our Mum has been at Park Lane for 18 months now and we cannot fault the care and support she receives. All the team are amazing and it honestly feels like Mum lives with her friends. Every time I visit I get the warmest welcome from the same friendly faces - which is so important for Mum's care. The home is beautiful and clean - almost like a hotel and the activities and events that happen all the time are the icing on the cake as Mum loves them. We can rest assured that Mum couldn't be taken better care of. Thank you.
06 September 2024
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my nana and make her happy. Thank you for being there for her.
29 August 2024
Mum has lived at Park Lane now for 5 years. The staff are amazing and look after her like she was their parent. She has a good life even though she has deteriorated. She has excellent food and quality of life. The home is managed brilliantly and each and every member of staff has a vocation rather than a job. Thank you for looking after our Mum. We all know she's in the best hands possible.
20 August 2024
This is a beautiful care home, with excellent nurses and carers, and service users treated with respect and dignity. Amazing staff all work together in teamwork. Management is amazing, very caring and loving to service users and staff, they are always willing to muck in with any tasks. The cleaners do an amazing job too. The activities lady is excellent, always smiling and the activities are amazing with service users. The kitchen staff are amazing, the food is amazing and very good service. An amazing care home. If my mum had to go into a care home I would pick Park Lane. Always happy and a smile from staff members.
20 June 2024
We have always found the care given and facilities at Park Lane to be amazing. It gives us great peace of mind knowing my mum is being cared for with this amount of dignity and respect.
17 June 2024
Great place, nothing but positive things to say about Park Lane, they look after my Nana with dementia. The staff are awesome and very friendly and Nana seems happy 24/7! They're always organising nice events and things for Nana to go to every day, food looks great and haven't seen Nana looking so healthy in ages! During Covid I was living in Australia, the staff at Park Lane organised video calls all the time and made the distance a lot easier. Overall, could not recommend them more! Awesome staff and the manager is a legend! Highly recommend!
10 June 2024
Staff are always very friendly and helpful. They welcome you into the home when you go to visit and always find time for you despite how busy they may be. They have welcomed my mother into the home and she feels comfortable and safe.
17 January 2024
I had to move my mother from this home as her needs were clearly not being met. Although the facilities and rooms are lovely and clean, some of the staff were inattentive and uncaring. There was also little stimulation (activities etc.) for the residents to participate in. Our overall experience was therefore poor.
08 January 2024
My mother-in-law joined Park Lane in December 2021. She had dementia and had recently suffered a stroke. Since then my father-in-law has made daily visits and has been very impressed with the care and attention she received. He is a retired GP so understands how difficult her condition is to deal with. He recently had an extremely severe chest infection and was declining rapidly. He asked to come to Park Lane and the manager and her staff have turned his health around. He now wishes to remain at Park Lane. He is 95 years old. His wide is 84 years old.
29 December 2023
Absolutely no complaints at all.
26 October 2023
Park Lane creates a fantastic homely environment. The staff are welcoming and I am so happy that Mum lives here. I could not wish for better care and protection for her.
09 October 2023
Park Lane is an excellent home. I visit every week and would highly recommend it to anyone. When you arrive you are always greeted with a smile. All the staff are amazing, they are all so happy, chatty, friendly, and caring. Most importantly the care for each individual is fantastic. Everybody treats all the residents with respect, dignity, and always given a choice. All the residents are always so happy which makes a very happy home to visit. The management team are amazing, if you ever need any advice or help this is dealt with straight away and they always make time for you. I always look forward to my weekly visits.
29 September 2023
I would like to say on behalf of a family member what a fantastic place to stay, the staff are friendly and welcoming with a manager on hand who is caring and looking out for her residents' well-being and making sure they are comfortable and well cared for. The food at the home is first class and my aunt has actually put weight on which is a rarity, the head chef is always on hand to meet any dietary requirements for all the residents, there is always something happening at the home to keep the residents happy and stimulated with the activities. Very much like a 5-star hotel, first class!
29 September 2023
Recently my nana enjoyed a short stay in the Congleton area. I travelled to see her regularly and was always welcomed with a warm loving vibe, I would recommend this to any family wanting a family member to go into a care facility. As they go above and beyond.
26 September 2023
A very well-run small home, where care, consideration and dignity for the residents were always practised.
10 August 2023
Everything was as it should be. All the staff were caring, friendly, and always smiling. It was like home from home. My husband, who was the resident, is a retired physician. He has visited a few care homes as a doctor. Even he is impressed and happy to go for respite, if needed. I am grateful to all the staff for looking after him so well. Thank you very much.
27 June 2023
I visited my friend at Park Lane Residential Home this month and I notice such a big difference. She was very clean and smart and very happy. A member of staff came to me and offered me a drink, the home is very clean, with a pleasant and welcoming ora. The manager and all her staff are so hard working and very friendly. When I arrived there was a group activity going on and the residents were very happy, along with all the staff members involved. It was lovely to see. I would recommend Park Lane to anybody absolutely lovely home.
08 November 2022
Supporting mum following her dementia diagnosis and her deteriorating visual impairment as well as helping dad as her primary carer has been a difficult journey for us as a family. However from the day mum walked through the doors of Park Lane Residential Home we've felt reassured. From the staff in the reception who are always welcoming to the staff in the kitchen (who baked a delicious cake to celebrate our parent's 60th wedding anniversary), the staff who keep her room spotless and the wonderful carers who care for and laugh with mum and encourage her to be the best she can. All of these people have made a difference to us as a family and we are very grateful that mum is being well cared for. Thank you.
Latest Reviews for Park Lane Residential Home
30 January 2025
My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm! The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit. My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.
27 January 2025
My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was kept safe.
02 October 2024
Our Mum has been at Park Lane for 18 months now and we cannot fault the care and support she receives. All the team are amazing and it honestly feels like Mum lives with her friends. Every time I visit I get the warmest welcome from the same friendly faces - which is so important for Mum's care. The home is beautiful and clean - almost like a hotel and the activities and events that happen all the time are the icing on the cake as Mum loves them. We can rest assured that Mum couldn't be taken better care of. Thank you.
06 September 2024
My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my nana and make her happy. Thank you for being there for her.
29 August 2024
Mum has lived at Park Lane now for 5 years. The staff are amazing and look after her like she was their parent. She has a good life even though she has deteriorated. She has excellent food and quality of life. The home is managed brilliantly and each and every member of staff has a vocation rather than a job. Thank you for looking after our Mum. We all know she's in the best hands possible.
20 August 2024
This is a beautiful care home, with excellent nurses and carers, and service users treated with respect and dignity. Amazing staff all work together in teamwork. Management is amazing, very caring and loving to service users and staff, they are always willing to muck in with any tasks. The cleaners do an amazing job too. The activities lady is excellent, always smiling and the activities are amazing with service users. The kitchen staff are amazing, the food is amazing and very good service. An amazing care home. If my mum had to go into a care home I would pick Park Lane. Always happy and a smile from staff members.
20 June 2024
We have always found the care given and facilities at Park Lane to be amazing. It gives us great peace of mind knowing my mum is being cared for with this amount of dignity and respect.
17 June 2024
Great place, nothing but positive things to say about Park Lane, they look after my Nana with dementia. The staff are awesome and very friendly and Nana seems happy 24/7! They're always organising nice events and things for Nana to go to every day, food looks great and haven't seen Nana looking so healthy in ages! During Covid I was living in Australia, the staff at Park Lane organised video calls all the time and made the distance a lot easier. Overall, could not recommend them more! Awesome staff and the manager is a legend! Highly recommend!
10 June 2024
Staff are always very friendly and helpful. They welcome you into the home when you go to visit and always find time for you despite how busy they may be. They have welcomed my mother into the home and she feels comfortable and safe.
17 January 2024
I had to move my mother from this home as her needs were clearly not being met. Although the facilities and rooms are lovely and clean, some of the staff were inattentive and uncaring. There was also little stimulation (activities etc.) for the residents to participate in. Our overall experience was therefore poor.
08 January 2024
My mother-in-law joined Park Lane in December 2021. She had dementia and had recently suffered a stroke. Since then my father-in-law has made daily visits and has been very impressed with the care and attention she received. He is a retired GP so understands how difficult her condition is to deal with. He recently had an extremely severe chest infection and was declining rapidly. He asked to come to Park Lane and the manager and her staff have turned his health around. He now wishes to remain at Park Lane. He is 95 years old. His wide is 84 years old.
29 December 2023
Absolutely no complaints at all.
26 October 2023
Park Lane creates a fantastic homely environment. The staff are welcoming and I am so happy that Mum lives here. I could not wish for better care and protection for her.
09 October 2023
Park Lane is an excellent home. I visit every week and would highly recommend it to anyone. When you arrive you are always greeted with a smile. All the staff are amazing, they are all so happy, chatty, friendly, and caring. Most importantly the care for each individual is fantastic. Everybody treats all the residents with respect, dignity, and always given a choice. All the residents are always so happy which makes a very happy home to visit. The management team are amazing, if you ever need any advice or help this is dealt with straight away and they always make time for you. I always look forward to my weekly visits.
29 September 2023
I would like to say on behalf of a family member what a fantastic place to stay, the staff are friendly and welcoming with a manager on hand who is caring and looking out for her residents' well-being and making sure they are comfortable and well cared for. The food at the home is first class and my aunt has actually put weight on which is a rarity, the head chef is always on hand to meet any dietary requirements for all the residents, there is always something happening at the home to keep the residents happy and stimulated with the activities. Very much like a 5-star hotel, first class!
29 September 2023
Recently my nana enjoyed a short stay in the Congleton area. I travelled to see her regularly and was always welcomed with a warm loving vibe, I would recommend this to any family wanting a family member to go into a care facility. As they go above and beyond.
26 September 2023
A very well-run small home, where care, consideration and dignity for the residents were always practised.
10 August 2023
Everything was as it should be. All the staff were caring, friendly, and always smiling. It was like home from home. My husband, who was the resident, is a retired physician. He has visited a few care homes as a doctor. Even he is impressed and happy to go for respite, if needed. I am grateful to all the staff for looking after him so well. Thank you very much.
27 June 2023
I visited my friend at Park Lane Residential Home this month and I notice such a big difference. She was very clean and smart and very happy. A member of staff came to me and offered me a drink, the home is very clean, with a pleasant and welcoming ora. The manager and all her staff are so hard working and very friendly. When I arrived there was a group activity going on and the residents were very happy, along with all the staff members involved. It was lovely to see. I would recommend Park Lane to anybody absolutely lovely home.
08 November 2022
Supporting mum following her dementia diagnosis and her deteriorating visual impairment as well as helping dad as her primary carer has been a difficult journey for us as a family. However from the day mum walked through the doors of Park Lane Residential Home we've felt reassured. From the staff in the reception who are always welcoming to the staff in the kitchen (who baked a delicious cake to celebrate our parent's 60th wedding anniversary), the staff who keep her room spotless and the wonderful carers who care for and laugh with mum and encourage her to be the best she can. All of these people have made a difference to us as a family and we are very grateful that mum is being well cared for. Thank you.