Submit a Review for Dovehaven House
58 Moss Road, Halsall, Southport, PR8 4JQ
View Full Details of Dovehaven HouseLatest Reviews for Dovehaven House
28 November 2024
Very pleased with the staff member who assisted my dad in getting changed when his clothes got messy with his food. Also to the staff member who helped me find a pair of slippers elsewhere when we could not find a pair that matched. Always willing to help.
28 August 2024
I have been a resident here for 3 weeks and found the staff very friendly. I am going home soon and will miss them. I have been in other homes before but never felt settled like this home.
01 May 2024
Ever since my father arrived here at Dovehaven House, the staff have been very helpful and caring towards my father. The food, washing and my father's needs have been met 100%. Nothing is too much trouble to help you and the staff are amazing. I give all 10 out of 10.
12 March 2024
Coming up to one-year residency. My mother has settled in very well. Her physical well-being has improved so much this past year. She has never been a joiner, but there is plenty to interact with should she want. She certainly enjoys the meals, all freshly cooked. Plenty of tea and biscuits/cakes. For myself, the staff are always helpful and engaging. I’m confident with the knowledge she is safe, healthy and very well looked after.
12 March 2024
Many thanks to the whole team at Dovehaven House. The care is consistently excellent. Communication from Dovehaven House to me is also excellent. I am kept informed at all times of any issues surrounding Mum’s well-being. Furthermore, the team go one step further, by marking birthdays and special events, making them that little bit more special.
30 January 2024
I find this home very good, caring and helpful. Very understanding with Mum as sometimes she can be difficult. Nothing is too much trouble for them. I have no problem with Doverhaven House.
14 May 2023
My mum has been at Dovehaven House for 6 weeks now. We can't believe how well she is doing and the positive changes we can see in her. She went there as an emergency placement after having a fall. She settled in straight away and the care and attention she got from the staff was amazing. They go 'above and beyond' to ensure her needs are met and have also supported us as a family because we were very worried about how she would cope at first. We can pop in to see her anytime night or day. Nothing is too much trouble and without exception each staff member we have met has been friendly, caring and professional. Mum loves her room and there is no problem with us bringing items in to personalise the space. She enjoys reading her book in their lovely garden. All Mum talks about is how lovely the staff are and how good the food is! We are so pleased that Mum has chosen to stay here on a permanent basis. Dovehaven provides an excellent service and should be very proud of what they do!
27 April 2022
My mum has been at Dovehaven House since June 2020. The care my mum has received has been excellent. The staff have always been very friendly and helpful to me. My mum has been very happy at the home, saying how good the food is and well looked after she was (even suggesting me and my husband book in for a few days because it was so good). I can't praise the staff enough. They are so kind, patient and caring. I would recommend this home to anyone.
03 February 2022
My mum moved into Dovehaven House last August as an emergency respite case. We had looked around a few other homes and whilst Dovehaven House is not as luxurious as some, we felt the attention and time given by the manager and other staff were excellent. They understood that this was an emotional time for us and supported us throughout the process. After the respite period we felt it was in Mum's best interest to stay as a permanent resident. Mum is extremely well cared for. The staff are friendly, caring and have a good rapport with Mum. I feel they know her personality, likes and dislikes. They never stop working. The food is amazing (particularly the puddings) and the home is spotlessly clean and safe. Mum always looks smart, clean and well cared for. Her en-suite room is lovely and we were encouraged to make it personal with all her own knick nacks from home. Thank you to everyone at Dovehaven House, we really do appreciate all you do.
17 May 2021
The face to face visits with my lovely dad has been so emotional and amazing, it was just so fantastic to sit next to him and hold his hand. I've been twice so far and both times have absolutely made my day! I just want to thank Dovehaven for making this possible for me and also to thank all the staff for all their constant hard work especially at these difficult times.
07 May 2021
Excellent staff management and amazing care. My husband is very settled and comfortable in this home! He is always looking smart and well presented. Would not hesitate in recommending Dovehaven House to anyone!
07 January 2021
My aunt moved into Dovehaven House just over one year ago. I visited regularlyly until lockdown and observed that the staff are very caring and interact well with the clients. My aunt enjoys her food and is very happy with the meals there. She has a nice comfortable room. I have visited her today for the first time since lockdown in the new pod. I was happy to see her condition has not deteriorated in the last 9 months.
17 November 2020
Wow, what can I say? The new Pod is amazing, and I can’t praise all the staff enough for what they do, to make each visit with my mum a great experience. Big shout out to team Dovehaven, keep up the excellent work you all do.
04 September 2020
I was very anxious about my mum going into care, and Dovehaven House has exceeded all my expectations. The management and staff have been wonderful, they have been responsive to all my questions and any concerns I've had, and they have succeeded in getting mum settled in her new home. I can't thank everyone enough!
21 July 2020
My Dad stayed here for a few weeks before he died in April. I’d like to thank the staff for looking after him so well in the last weeks of his life when family and friends could not visit. Special thanks to one of the carers, he had obviously spent time getting to know and care for him. It means a lot.
03 June 2020
My mum was placed in this home as there was a breakdown in care during the pandemic (lived with her husband). The staff and management have happily provided us with a daily update of my mum's wellbeing. She has settled in extremely well. They have no Covid-19 at the home which is due to their rigorous application of health and hygiene (re cross-infection). My mum has previously been a resident early 2020 for respite and I visited frequently. Staff and management are wonderful.
01 June 2020
The staff are friendly, the building is clean. The staff are helpful especially when mum was very poorly.
24 March 2020
Staff excellent and very caring - all very friendly and welcoming. Great activities for residents weekly. Always put the needs of residents at the top of everything they do. Great choice of food and plenty of cakes! Treat family/friends very well and always get a cuppa. Any issues dealt with efficiently and with care. Support staff absolute treasures - making cards, cakes, decorations, jigsaws - endless patience.
03 February 2020
Since mum went to live at Dovehaven House, the level of care has been outstanding. All the staff have wonderful caring natures and treat mum with the utmost of respect and love. Mum has vascular dementia and despite mum having very little communication, they do have a good level of understanding her and always ensure she is clean, safe, comfortable and has everything she needs. Communication between the staff and myself is also excellent with both management and staff providing me with regular updates on mum's condition covering both practical and nutritional needs as it has progressed. I would highly recommend this care home. Everyone wants the best for their mum, and I feel we have just that with this excellent team at Dovehaven House. Thank you.
Latest Reviews for Dovehaven House
28 November 2024
Very pleased with the staff member who assisted my dad in getting changed when his clothes got messy with his food. Also to the staff member who helped me find a pair of slippers elsewhere when we could not find a pair that matched. Always willing to help.
28 August 2024
I have been a resident here for 3 weeks and found the staff very friendly. I am going home soon and will miss them. I have been in other homes before but never felt settled like this home.
01 May 2024
Ever since my father arrived here at Dovehaven House, the staff have been very helpful and caring towards my father. The food, washing and my father's needs have been met 100%. Nothing is too much trouble to help you and the staff are amazing. I give all 10 out of 10.
12 March 2024
Coming up to one-year residency. My mother has settled in very well. Her physical well-being has improved so much this past year. She has never been a joiner, but there is plenty to interact with should she want. She certainly enjoys the meals, all freshly cooked. Plenty of tea and biscuits/cakes. For myself, the staff are always helpful and engaging. I’m confident with the knowledge she is safe, healthy and very well looked after.
12 March 2024
Many thanks to the whole team at Dovehaven House. The care is consistently excellent. Communication from Dovehaven House to me is also excellent. I am kept informed at all times of any issues surrounding Mum’s well-being. Furthermore, the team go one step further, by marking birthdays and special events, making them that little bit more special.
30 January 2024
I find this home very good, caring and helpful. Very understanding with Mum as sometimes she can be difficult. Nothing is too much trouble for them. I have no problem with Doverhaven House.
14 May 2023
My mum has been at Dovehaven House for 6 weeks now. We can't believe how well she is doing and the positive changes we can see in her. She went there as an emergency placement after having a fall. She settled in straight away and the care and attention she got from the staff was amazing. They go 'above and beyond' to ensure her needs are met and have also supported us as a family because we were very worried about how she would cope at first. We can pop in to see her anytime night or day. Nothing is too much trouble and without exception each staff member we have met has been friendly, caring and professional. Mum loves her room and there is no problem with us bringing items in to personalise the space. She enjoys reading her book in their lovely garden. All Mum talks about is how lovely the staff are and how good the food is! We are so pleased that Mum has chosen to stay here on a permanent basis. Dovehaven provides an excellent service and should be very proud of what they do!
27 April 2022
My mum has been at Dovehaven House since June 2020. The care my mum has received has been excellent. The staff have always been very friendly and helpful to me. My mum has been very happy at the home, saying how good the food is and well looked after she was (even suggesting me and my husband book in for a few days because it was so good). I can't praise the staff enough. They are so kind, patient and caring. I would recommend this home to anyone.
03 February 2022
My mum moved into Dovehaven House last August as an emergency respite case. We had looked around a few other homes and whilst Dovehaven House is not as luxurious as some, we felt the attention and time given by the manager and other staff were excellent. They understood that this was an emotional time for us and supported us throughout the process. After the respite period we felt it was in Mum's best interest to stay as a permanent resident. Mum is extremely well cared for. The staff are friendly, caring and have a good rapport with Mum. I feel they know her personality, likes and dislikes. They never stop working. The food is amazing (particularly the puddings) and the home is spotlessly clean and safe. Mum always looks smart, clean and well cared for. Her en-suite room is lovely and we were encouraged to make it personal with all her own knick nacks from home. Thank you to everyone at Dovehaven House, we really do appreciate all you do.
17 May 2021
The face to face visits with my lovely dad has been so emotional and amazing, it was just so fantastic to sit next to him and hold his hand. I've been twice so far and both times have absolutely made my day! I just want to thank Dovehaven for making this possible for me and also to thank all the staff for all their constant hard work especially at these difficult times.
07 May 2021
Excellent staff management and amazing care. My husband is very settled and comfortable in this home! He is always looking smart and well presented. Would not hesitate in recommending Dovehaven House to anyone!
07 January 2021
My aunt moved into Dovehaven House just over one year ago. I visited regularlyly until lockdown and observed that the staff are very caring and interact well with the clients. My aunt enjoys her food and is very happy with the meals there. She has a nice comfortable room. I have visited her today for the first time since lockdown in the new pod. I was happy to see her condition has not deteriorated in the last 9 months.
17 November 2020
Wow, what can I say? The new Pod is amazing, and I can’t praise all the staff enough for what they do, to make each visit with my mum a great experience. Big shout out to team Dovehaven, keep up the excellent work you all do.
04 September 2020
I was very anxious about my mum going into care, and Dovehaven House has exceeded all my expectations. The management and staff have been wonderful, they have been responsive to all my questions and any concerns I've had, and they have succeeded in getting mum settled in her new home. I can't thank everyone enough!
21 July 2020
My Dad stayed here for a few weeks before he died in April. I’d like to thank the staff for looking after him so well in the last weeks of his life when family and friends could not visit. Special thanks to one of the carers, he had obviously spent time getting to know and care for him. It means a lot.
03 June 2020
My mum was placed in this home as there was a breakdown in care during the pandemic (lived with her husband). The staff and management have happily provided us with a daily update of my mum's wellbeing. She has settled in extremely well. They have no Covid-19 at the home which is due to their rigorous application of health and hygiene (re cross-infection). My mum has previously been a resident early 2020 for respite and I visited frequently. Staff and management are wonderful.
01 June 2020
The staff are friendly, the building is clean. The staff are helpful especially when mum was very poorly.
24 March 2020
Staff excellent and very caring - all very friendly and welcoming. Great activities for residents weekly. Always put the needs of residents at the top of everything they do. Great choice of food and plenty of cakes! Treat family/friends very well and always get a cuppa. Any issues dealt with efficiently and with care. Support staff absolute treasures - making cards, cakes, decorations, jigsaws - endless patience.
03 February 2020
Since mum went to live at Dovehaven House, the level of care has been outstanding. All the staff have wonderful caring natures and treat mum with the utmost of respect and love. Mum has vascular dementia and despite mum having very little communication, they do have a good level of understanding her and always ensure she is clean, safe, comfortable and has everything she needs. Communication between the staff and myself is also excellent with both management and staff providing me with regular updates on mum's condition covering both practical and nutritional needs as it has progressed. I would highly recommend this care home. Everyone wants the best for their mum, and I feel we have just that with this excellent team at Dovehaven House. Thank you.