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16/18 Long Lane, Aughton, Ormskirk, L39 5AT
View Full Details of HillcroftLatest Reviews for Hillcroft
31 March 2025
I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.
31 March 2025
I have lived here for 1yr 6 months and have loved every months all the staff always there to help the rooms or kept very clean the food and drinks are very good.
27 March 2025
My mum is happy and relaxed. The staff are very friendly and caring.
19 March 2025
Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.
10 March 2025
The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.
06 March 2025
I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.
26 November 2024
All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.
26 November 2024
Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.
25 November 2024
The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.
20 November 2024
My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.
11 November 2024
I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.
04 November 2024
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.
31 October 2024
Every time we visit it is clear that Dad is happy and content. After a turbulent year, Hillcroft staff have understood his triggers and modified their approach to him so that he is calm and relaxed. It is lovely to see him smile. Staff are always smiling and approachable. We are so grateful for their care.
28 October 2024
Hillcroft is a very happy home that makes my mum and our family very welcome. My mum settled very quickly because of the exceptional staff. All staff are kind, caring and have taken the time to get to know my mum and her ways. I enjoy visiting my mum and know when I leave she is in safe hands. Since my mum has been a resident at Hillcroft, I have felt less anxious, knowing she is with staff who genuinely care. Thank you.
11 October 2024
My friend was here for a period of respite care. The staff are wonderful, nothing is too much trouble, the management goes above and beyond to ensure everyone is cared for. It honestly feels like a home from home, not clinical like some others in the area. My friend came on leaps and bounds whilst here due to the exceptional care given.
18 December 2023
Mum spent 7 months at Hillcroft and during her time there she was always treated with the utmost respect and kindness from the wonderful staff there. One of our family would visit Mum every day and she was always clean and well dressed. Any issues we had were dealt with promptly and the manager was friendly and approachable. During her stay at Hillcroft, we knew Mum was safe and valued as a member of the Hillcroft family. I would have no hesitation in recommending Hillcroft. Heartfelt thanks to the manager and his staff, they do a difficult job with grace and good humour.
22 September 2023
The staff are pleasant and caring, communication with residents could be improved. My relative is always dressed well. On entering the home the smell of urine is strong. I get different/wrong answers when asking various staff about my relative. The food looks okay but it certainly isn’t personalised to each resident. My relative is not being given what they like to eat.
17 March 2023
My mum has settled well at Hillcroft. The staff are all very caring and kind. They're attentive and professional and always make me feel welcome. My mum's bedroom is cosy and warm and always cleaned to a very high standard with clean, fresh bedding and a clean bathroom. Often music is played at mealtimes, which I think the residents really enjoy. I do sometimes feel the staff are over-stretched and could do with an extra carer to help out. This is particularly visible at weekends. More activities would be nice to see.
28 February 2023
My mum has been a resident of this home for 2 years. The staff are amazing. Any issues are resolved quickly. Although during her time there have been four different managers, the staff remain consistent in the care of the residents. The staff seem happy in their work and have positive attitudes towards the residents encouraging them to be as independent as possible. It has recently been refurbished and this is ongoing. The chefs will cater to a request for a different meal if asked. They have activities and celebrate birthdays and occasions such as st Patrick’s day, Halloween and Valentine’s Day and of course Christmas. The residents love it when they have a group singing or animals visiting. There is a hairdresser available at weekends. Just because someone goes into a care home doesn’t mean their life is over.
20 December 2022
My mother has had the best of care over the seven years that she has been at Hillcroft Care Home and I have never had any reason to be worried or concerned about her care. I am totally satisfied with the home and the staff. They are all lovely with my mum.
Latest Reviews for Hillcroft
31 March 2025
I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.
31 March 2025
I have lived here for 1yr 6 months and have loved every months all the staff always there to help the rooms or kept very clean the food and drinks are very good.
27 March 2025
My mum is happy and relaxed. The staff are very friendly and caring.
19 March 2025
Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.
10 March 2025
The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.
06 March 2025
I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.
26 November 2024
All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.
26 November 2024
Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.
25 November 2024
The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.
20 November 2024
My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.
11 November 2024
I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.
04 November 2024
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.
31 October 2024
Every time we visit it is clear that Dad is happy and content. After a turbulent year, Hillcroft staff have understood his triggers and modified their approach to him so that he is calm and relaxed. It is lovely to see him smile. Staff are always smiling and approachable. We are so grateful for their care.
28 October 2024
Hillcroft is a very happy home that makes my mum and our family very welcome. My mum settled very quickly because of the exceptional staff. All staff are kind, caring and have taken the time to get to know my mum and her ways. I enjoy visiting my mum and know when I leave she is in safe hands. Since my mum has been a resident at Hillcroft, I have felt less anxious, knowing she is with staff who genuinely care. Thank you.
11 October 2024
My friend was here for a period of respite care. The staff are wonderful, nothing is too much trouble, the management goes above and beyond to ensure everyone is cared for. It honestly feels like a home from home, not clinical like some others in the area. My friend came on leaps and bounds whilst here due to the exceptional care given.
18 December 2023
Mum spent 7 months at Hillcroft and during her time there she was always treated with the utmost respect and kindness from the wonderful staff there. One of our family would visit Mum every day and she was always clean and well dressed. Any issues we had were dealt with promptly and the manager was friendly and approachable. During her stay at Hillcroft, we knew Mum was safe and valued as a member of the Hillcroft family. I would have no hesitation in recommending Hillcroft. Heartfelt thanks to the manager and his staff, they do a difficult job with grace and good humour.
22 September 2023
The staff are pleasant and caring, communication with residents could be improved. My relative is always dressed well. On entering the home the smell of urine is strong. I get different/wrong answers when asking various staff about my relative. The food looks okay but it certainly isn’t personalised to each resident. My relative is not being given what they like to eat.
17 March 2023
My mum has settled well at Hillcroft. The staff are all very caring and kind. They're attentive and professional and always make me feel welcome. My mum's bedroom is cosy and warm and always cleaned to a very high standard with clean, fresh bedding and a clean bathroom. Often music is played at mealtimes, which I think the residents really enjoy. I do sometimes feel the staff are over-stretched and could do with an extra carer to help out. This is particularly visible at weekends. More activities would be nice to see.
28 February 2023
My mum has been a resident of this home for 2 years. The staff are amazing. Any issues are resolved quickly. Although during her time there have been four different managers, the staff remain consistent in the care of the residents. The staff seem happy in their work and have positive attitudes towards the residents encouraging them to be as independent as possible. It has recently been refurbished and this is ongoing. The chefs will cater to a request for a different meal if asked. They have activities and celebrate birthdays and occasions such as st Patrick’s day, Halloween and Valentine’s Day and of course Christmas. The residents love it when they have a group singing or animals visiting. There is a hairdresser available at weekends. Just because someone goes into a care home doesn’t mean their life is over.
20 December 2022
My mother has had the best of care over the seven years that she has been at Hillcroft Care Home and I have never had any reason to be worried or concerned about her care. I am totally satisfied with the home and the staff. They are all lovely with my mum.