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5 Woodlands Road, Woodlands, Doncaster, DN6 7JX
View Full Details of Albany HouseLatest Reviews for Albany House
05 June 2024
My experience with this care home is that it's second to none. All carers management etc are unbelievably caring. All lovely people. I have no complaints at all. My mother-in-law and my mother have been cared for in the Albany and I can't thank them enough.
04 June 2024
Very caring staff - attentive to each resident. When visiting my mum 6 days in consecutive was treated like family - all residents included in conversations, activity and well-being considered. While the home is an older residence, the house is clean, well maintained and feels homely!
07 December 2023
My dad has been here a year now. And I cannot fault the care he's received over the past 12 months. We now have a new home manager who used to be the deputy is fitting in nicely.. and goes above and beyond in her duties. The manager is approachable and listens to feedback. Also, we have a lovely new deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.
27 June 2022
Couldn't have been more helpful, clean, and tidy. Staff are excellent. Couldn't be more caring or nice.
14 December 2021
Was only here for respite but decided to stay. Lots to do. Exotic animals coming in next week.
14 December 2021
Put Christmas decorations up and sang carols. Staff very friendly.
25 November 2021
It's a nice home. Staff have taken me to see my son and they help me keep in touch with my family in Australia.
26 October 2021
I was a little unsure about my mum staying here, even though at the time it was only for four/five weeks. However I was pleased with how my mum was looked after and at first, I became happier with my mum being at Albany House. However, after my mum's assessment showed she needed to stay in a care home for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.
16 July 2021
Having seen Albany House from the outside not looking its best, I was very anxious as to the care my mother would receive. However not able to go fully into the care home at this present time I can only comment on what I have experienced. The staff I have met have been very caring and respectful which has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.
15 July 2021
I have found the staff at Albany House to be warm and friendly. I have witnessed nothing but kindness to my wife. She is quite obviously very happy at Albany House and the staff seem to be happy with her. My wife is happy, so I am happy. I am satisfied that my wife's health and well-being needs are being fully met.
15 July 2021
This care home has given my mother the best care, dignity, and compassion during end-of-life care. As I have spent so much time in the home I could hear the carers interacting with other residents so the care they receive is consistent, not just a show when visitors are around. Every single one of the carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.
15 July 2021
We have always been very satisfied with our relative's care. She is always clean and well cared for by staff. She has been in Albany House since 2017 and we have always been satisfied with the care given. Any questions we have they are only too pleased to answer. Wouldn't want her anywhere else.
07 July 2021
The staff are friendly and welcoming. The carers that I have seen with Mom have all been lovely and helpful. Obviously, with Covid, I have not been able to be in the home very much, but I am happy that Mom is being well looked after.
Latest Reviews for Albany House
05 June 2024
My experience with this care home is that it's second to none. All carers management etc are unbelievably caring. All lovely people. I have no complaints at all. My mother-in-law and my mother have been cared for in the Albany and I can't thank them enough.
04 June 2024
Very caring staff - attentive to each resident. When visiting my mum 6 days in consecutive was treated like family - all residents included in conversations, activity and well-being considered. While the home is an older residence, the house is clean, well maintained and feels homely!
07 December 2023
My dad has been here a year now. And I cannot fault the care he's received over the past 12 months. We now have a new home manager who used to be the deputy is fitting in nicely.. and goes above and beyond in her duties. The manager is approachable and listens to feedback. Also, we have a lovely new deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.
27 June 2022
Couldn't have been more helpful, clean, and tidy. Staff are excellent. Couldn't be more caring or nice.
14 December 2021
Was only here for respite but decided to stay. Lots to do. Exotic animals coming in next week.
14 December 2021
Put Christmas decorations up and sang carols. Staff very friendly.
25 November 2021
It's a nice home. Staff have taken me to see my son and they help me keep in touch with my family in Australia.
26 October 2021
I was a little unsure about my mum staying here, even though at the time it was only for four/five weeks. However I was pleased with how my mum was looked after and at first, I became happier with my mum being at Albany House. However, after my mum's assessment showed she needed to stay in a care home for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.
16 July 2021
Having seen Albany House from the outside not looking its best, I was very anxious as to the care my mother would receive. However not able to go fully into the care home at this present time I can only comment on what I have experienced. The staff I have met have been very caring and respectful which has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.
15 July 2021
I have found the staff at Albany House to be warm and friendly. I have witnessed nothing but kindness to my wife. She is quite obviously very happy at Albany House and the staff seem to be happy with her. My wife is happy, so I am happy. I am satisfied that my wife's health and well-being needs are being fully met.
15 July 2021
This care home has given my mother the best care, dignity, and compassion during end-of-life care. As I have spent so much time in the home I could hear the carers interacting with other residents so the care they receive is consistent, not just a show when visitors are around. Every single one of the carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.
15 July 2021
We have always been very satisfied with our relative's care. She is always clean and well cared for by staff. She has been in Albany House since 2017 and we have always been satisfied with the care given. Any questions we have they are only too pleased to answer. Wouldn't want her anywhere else.
07 July 2021
The staff are friendly and welcoming. The carers that I have seen with Mom have all been lovely and helpful. Obviously, with Covid, I have not been able to be in the home very much, but I am happy that Mom is being well looked after.