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Nightingale Close, Moorgate Care Village, Rotherham, S60 2AB
View Full Details of Moorgate HollowLatest Reviews for Moorgate Hollow
31 January 2025
What an excellent care home! Everything is A*+ From the kind, thoughtful, caring and friendly staff to the cleanliness of the place. You are always made to feel welcome from the moment you walk in. But the main part is the connection the staff share with the residents, sitting holding their hands, talking to them and being involved in a range of activities with them. It's a home from home place for them. We sadly lost our sister, but we still visit regularly and are always welcomed. We couldn't be more grateful for the high quality care she received. Moorgate Hollow has become a part of our family!
31 January 2025
An absolute amazing care home, we couldn't have been any happier with the highest standard of care my Aunty received from amazing, hard working and friendly staff who always go above and beyond. The home is run by a hard working, fantastic manager who is approachable and works hard to ensure the residents, staff and families are happy and receiving the highest quality care and support. Always an amazing atmosphere, the range of activities is incredible and the home is always clean, bright and well maintained at all times. I would definitely recommend Moorgate Hollow, the best care home there is!
30 January 2025
I cannot fault Moorgate Hollow, the manager and carers are second to none. Dad has been in the home since November 2024 and really ill for a lot of the time, the care Dad has received has been exceptional tending to Dad's every need with compassion, empathy and professionalism. I could not have wished for a better home than Moorgate Hollow for Dad, nothing is too much trouble and I know Dad is in safe hands. The home is very clean and well-presented with nice rooms. It also offers the residents lots of activities in-house and trips out which the residents love.
29 January 2025
We receive excellent care from the very friendly and efficient staff, they try to accommodate everything we have requested. You have asked for a review on the food and drink, it's very hard to comment as never they're during meal times, but my mother-in-law says the meals are very nice. We have peace of mind knowing she is receiving excellent care.
28 January 2025
My mum has been a resident at Moorgate Hollow for 15 months during which time her care has been exceptional. Nothing is ever too much trouble for the extremely professional and caring team who go above and beyond to ensure the well-being of the residents. There has been very little change in staffing personnel during this time, which helps to ensure the individual needs of the residents are compassionately managed and everyone is treated with dignity and respect. The communal areas, as well as the residents' rooms and en-suite shower rooms, are always spotlessly clean and there is a fresh smell throughout. The manager has an excellent leadership style with exceptionally high standards and a clear desire to ensure each resident is well cared for. She has a constant drive to enhance the home and always engages family members in seeking feedback and ideas for improvements. I wouldn't hesitate to recommend Moorgate Hollow, and I feel fortunate my mum resides here.
27 January 2025
I cannot praise the manager and staff at Moorgate Hollow highly enough, they are all so friendly and caring. My Dad has his own en-suite room which is beautifully decorated and is spotlessly clean, as is the rest of the Hollow. He is always clean and tidy. He thoroughly enjoys the activities that take place daily. He loves the food. All in all, I couldn't ask for better care for him.
27 January 2025
My father has been a resident since November 2024. The place is amazing. All staff are so welcoming and friendly, it is spotlessly clean and exceptionally high standard. The food served to residents always looks healthy and delicious. Upon his arrival at Moorgate Hollow, Dad was very frail and weak. The staff were all very caring and concerned about my father and said they would do their very best to build him up and get him stronger. The manager put our minds at rest, she is wonderful with everyone and a credit to Moorgate Hollow. Dad has now gained weight, he is eating really well and walking much better with a frame, he isn't using the wheelchair we took in for him initially. He looks like a different person from the one who went in back in November. All the staff are excellent, so patient and caring and they always have time to chat and update us on Dad and how he is doing. I wouldn't hesitate to recommend Moorgate Hollow.
23 December 2024
Dad has an onset of vascular dementia and we were concerned about his safety, we found Moorgate Hollow and were instantly impressed. Bedrooms are a good size with ensuite shower rooms/a plus for us. The home is well run by a manager who is very approachable nothing is too much trouble for her and her fantastic team of staff. Dad was initially admitted on a respite basis a few months ago and as his current state of dementia is not severe we were concerned it was the right level of care he needed at this stage, but it soon became apparent it was the right decision at the right time. Staff have been very supportive to both us and Dad addressing any concerns we may have whilst giving constant updates on his wellbeing, all the staff are great in making sure Dad is happy and involving him in the constant ongoing activities, he has been out with their activity coordinator a few times which he has loved. All in all, we are happy in the knowledge dad is safe and well cared for with his personal needs and dignity being met.
27 November 2024
It's just under a year since my father arrived at Moorgate Hollow under exceptional circumstances. There was only one choice for us where we knew he would receive the gold standard of care he deserves and we wished for him. This is his home! His room is decorated and furnished how he would like it with his own furniture and belongings, no matter what you ask for the team goes above and beyond to ensure it happens and the actions are swift. My dad is cared for and loved, continuously fed excellent food, and entertained not only by an activity coordinator but all the staff. The home is extremely well run by the manager who is very knowledgeable and approachable, she works hard to ensure that the residents are happy first and foremost but that the team that works with her are happy in their work too. Dignity and respect are of high importance as is communication with the resident's family. The "hollow" family are our family.
02 October 2024
Dad has been at Moorgate Hollow for a number of years now and is very happy and engaged by the care he receives. Every member of staff he has encountered during his time there has been excellent: kind, caring and supportive. The team are wonderful and whenever I leave I feel reassured and fortunate that he is in such good hands. It was an unexpected and tricky decision choosing the right place for Dad and I'm so pleased to have chosen here.
02 October 2024
I can't speak highly enough for the care my Dad has received at Moorgate Hollow. The staff have provided such good care when he needed it the most. The staff are diligent and treat the residents with such care and dignity. What sets them apart though is how they have looked after all of us as a family, it's more than just the residents who get cared for as my Mum will attest to. The manager sets high standards for her team but also sets a friendly welcoming tone for the home.
26 September 2024
Moorgate Hollow just gets better and better. It's bright, modern and does not feel like a care home at all. Loads of activities which vary week by week to engage residents. The overall care each resident receives is second to none. My dad has been a resident for coming up to 2 years. Before, he was in hospital at least once a month with falls, infections etc. Since being in Moorgate Hollow, not one trip to hospital. Dad isn't the easiest of people thanks to his Dementia and Alzheimers, but they address all problems with care and compassion. I'm always kept up to date on Dad's behaviour, health etc but any problems or issues are presented with their actions to address the issue as opposed to there being a problem I need to resolve. The manager's leadership style shines through. All the staff clearly love the work they do. A well-functioning team which benefits the residents immeasurably. I have no reservations in giving a full 5-star rating for everything Moorgate Hollow provides.
26 September 2024
The home is always clean, the food is lovely but the real asset is the team of carers - they are so kind, caring and efficient. In my experience, they treat everyone with dignity and respect and I couldn't ask for anything more from them when caring for my dad (and also my nan 10 years ago - so many of the staff are still the same!) I cannot fault the care provided here and the manager is particularly lovely - really approachable and nothing is too much trouble. I'd highly recommend Moorgate Hollow to anyone requiring this type of care.
25 July 2024
Mum moved into Moorgate Hollow in February this year, which was a huge decision for us as a family to make, however mum has settled in very well. The level of care, respect and compassion from all the staff has alleviated any concerns we had. The home is light, bright, very clean, comfortable and well maintained. Mums room is a good size and has an en-suite bathroom, you can also take in any personal furniture which makes it more like home from home. The staff always seem to be cheerful and happy each time we visit, they keep me informed of any changes to mums care and are always helpful. I would highly recommend Moorgate Hollow to anyone looking for respectful care for their loved ones.
22 July 2024
Mum has been a resident at Moorgate Hollow since May 2023. From the first communication and visit, I just knew that Moorgate Hollow was 'special.' The manageress is warm, passionate, professional and empathetic with a great sense of humour and this cascades down to her entire team. As we prepared for Mum to move in, the lovely staff, management and onsite workmen made sure that the room was ready. Any repairs that needed doing were addressed, actioned and communicated to us demonstrating high standards of health and safety. The bedroom and the communal areas are very clean and always smell fresh. Mum has settled in well and is happy and safe. She still gets emotional but then that is how her Dementia presents. However, this is always communicated by the staff. Mum loves the themed activities, outings and has even been cheering on England during the Euros 2024 in the tv lounge. Thank you to everyone for being dedicated, patient, bubbly and investing time in making Mum happy.
17 July 2024
I can't recommend this care home enough, the staff are incredible, they work so very hard and Mum is always clean, well-presented and well-fed. There are plenty of activities going on and trips organised plus we are free to visit at any time. Fantastic place.
26 April 2024
I knew how good the home was because my mum had been a resident some years ago. When my husband needed residential care I naturally chose Moorgate Hollow. I was pleasantly surprised how many of the lovely staff still worked there! The manager is brilliant - genuinely caring and sensitive but very professional. All the staff are friendly and welcoming and make every effort to support individuals - both residents and family members alike. The home is spotlessly clean, the food is varied, appetizing and smells delicious!
19 April 2024
My father went into Moorgate Hollow in January of this year. I praise all members of staff from the manager for the amazing job she does to keep the home going nothing is too much for her or her staff to help. She's very polite kind warm-hearted very approachable and amazing with patients and her staff are the same she's a credit to the home. The place would be lost without you. Nursing staff are all warm and welcoming domestics are fantastic when we've had an accident. I can't thank the whole team of staff enough for looking after my father as though he's their own.
26 January 2024
My mum was 80 on the 3rd of January 2024. I asked if the manager would organise a singer to come in for that date and If some snacks could be arranged as well. some of Mum's family and friends attended and all the staff were helpful and very accommodating throughout the afternoon. There was also a cake provided. It was all made very special by everyone that day. I can also add that all the staff are always welcoming and mum seems settled and happy at Moorgate Hollows.
12 October 2023
Fantastic friendly staff, lovely clean home. Very inviting atmosphere as you walk in. Staff are always welcome to answer any questions that we need to be answered. Very happy that we chose this place.
Latest Reviews for Moorgate Hollow
31 January 2025
What an excellent care home! Everything is A*+ From the kind, thoughtful, caring and friendly staff to the cleanliness of the place. You are always made to feel welcome from the moment you walk in. But the main part is the connection the staff share with the residents, sitting holding their hands, talking to them and being involved in a range of activities with them. It's a home from home place for them. We sadly lost our sister, but we still visit regularly and are always welcomed. We couldn't be more grateful for the high quality care she received. Moorgate Hollow has become a part of our family!
31 January 2025
An absolute amazing care home, we couldn't have been any happier with the highest standard of care my Aunty received from amazing, hard working and friendly staff who always go above and beyond. The home is run by a hard working, fantastic manager who is approachable and works hard to ensure the residents, staff and families are happy and receiving the highest quality care and support. Always an amazing atmosphere, the range of activities is incredible and the home is always clean, bright and well maintained at all times. I would definitely recommend Moorgate Hollow, the best care home there is!
30 January 2025
I cannot fault Moorgate Hollow, the manager and carers are second to none. Dad has been in the home since November 2024 and really ill for a lot of the time, the care Dad has received has been exceptional tending to Dad's every need with compassion, empathy and professionalism. I could not have wished for a better home than Moorgate Hollow for Dad, nothing is too much trouble and I know Dad is in safe hands. The home is very clean and well-presented with nice rooms. It also offers the residents lots of activities in-house and trips out which the residents love.
29 January 2025
We receive excellent care from the very friendly and efficient staff, they try to accommodate everything we have requested. You have asked for a review on the food and drink, it's very hard to comment as never they're during meal times, but my mother-in-law says the meals are very nice. We have peace of mind knowing she is receiving excellent care.
28 January 2025
My mum has been a resident at Moorgate Hollow for 15 months during which time her care has been exceptional. Nothing is ever too much trouble for the extremely professional and caring team who go above and beyond to ensure the well-being of the residents. There has been very little change in staffing personnel during this time, which helps to ensure the individual needs of the residents are compassionately managed and everyone is treated with dignity and respect. The communal areas, as well as the residents' rooms and en-suite shower rooms, are always spotlessly clean and there is a fresh smell throughout. The manager has an excellent leadership style with exceptionally high standards and a clear desire to ensure each resident is well cared for. She has a constant drive to enhance the home and always engages family members in seeking feedback and ideas for improvements. I wouldn't hesitate to recommend Moorgate Hollow, and I feel fortunate my mum resides here.
27 January 2025
I cannot praise the manager and staff at Moorgate Hollow highly enough, they are all so friendly and caring. My Dad has his own en-suite room which is beautifully decorated and is spotlessly clean, as is the rest of the Hollow. He is always clean and tidy. He thoroughly enjoys the activities that take place daily. He loves the food. All in all, I couldn't ask for better care for him.
27 January 2025
My father has been a resident since November 2024. The place is amazing. All staff are so welcoming and friendly, it is spotlessly clean and exceptionally high standard. The food served to residents always looks healthy and delicious. Upon his arrival at Moorgate Hollow, Dad was very frail and weak. The staff were all very caring and concerned about my father and said they would do their very best to build him up and get him stronger. The manager put our minds at rest, she is wonderful with everyone and a credit to Moorgate Hollow. Dad has now gained weight, he is eating really well and walking much better with a frame, he isn't using the wheelchair we took in for him initially. He looks like a different person from the one who went in back in November. All the staff are excellent, so patient and caring and they always have time to chat and update us on Dad and how he is doing. I wouldn't hesitate to recommend Moorgate Hollow.
23 December 2024
Dad has an onset of vascular dementia and we were concerned about his safety, we found Moorgate Hollow and were instantly impressed. Bedrooms are a good size with ensuite shower rooms/a plus for us. The home is well run by a manager who is very approachable nothing is too much trouble for her and her fantastic team of staff. Dad was initially admitted on a respite basis a few months ago and as his current state of dementia is not severe we were concerned it was the right level of care he needed at this stage, but it soon became apparent it was the right decision at the right time. Staff have been very supportive to both us and Dad addressing any concerns we may have whilst giving constant updates on his wellbeing, all the staff are great in making sure Dad is happy and involving him in the constant ongoing activities, he has been out with their activity coordinator a few times which he has loved. All in all, we are happy in the knowledge dad is safe and well cared for with his personal needs and dignity being met.
27 November 2024
It's just under a year since my father arrived at Moorgate Hollow under exceptional circumstances. There was only one choice for us where we knew he would receive the gold standard of care he deserves and we wished for him. This is his home! His room is decorated and furnished how he would like it with his own furniture and belongings, no matter what you ask for the team goes above and beyond to ensure it happens and the actions are swift. My dad is cared for and loved, continuously fed excellent food, and entertained not only by an activity coordinator but all the staff. The home is extremely well run by the manager who is very knowledgeable and approachable, she works hard to ensure that the residents are happy first and foremost but that the team that works with her are happy in their work too. Dignity and respect are of high importance as is communication with the resident's family. The "hollow" family are our family.
02 October 2024
Dad has been at Moorgate Hollow for a number of years now and is very happy and engaged by the care he receives. Every member of staff he has encountered during his time there has been excellent: kind, caring and supportive. The team are wonderful and whenever I leave I feel reassured and fortunate that he is in such good hands. It was an unexpected and tricky decision choosing the right place for Dad and I'm so pleased to have chosen here.
02 October 2024
I can't speak highly enough for the care my Dad has received at Moorgate Hollow. The staff have provided such good care when he needed it the most. The staff are diligent and treat the residents with such care and dignity. What sets them apart though is how they have looked after all of us as a family, it's more than just the residents who get cared for as my Mum will attest to. The manager sets high standards for her team but also sets a friendly welcoming tone for the home.
26 September 2024
Moorgate Hollow just gets better and better. It's bright, modern and does not feel like a care home at all. Loads of activities which vary week by week to engage residents. The overall care each resident receives is second to none. My dad has been a resident for coming up to 2 years. Before, he was in hospital at least once a month with falls, infections etc. Since being in Moorgate Hollow, not one trip to hospital. Dad isn't the easiest of people thanks to his Dementia and Alzheimers, but they address all problems with care and compassion. I'm always kept up to date on Dad's behaviour, health etc but any problems or issues are presented with their actions to address the issue as opposed to there being a problem I need to resolve. The manager's leadership style shines through. All the staff clearly love the work they do. A well-functioning team which benefits the residents immeasurably. I have no reservations in giving a full 5-star rating for everything Moorgate Hollow provides.
26 September 2024
The home is always clean, the food is lovely but the real asset is the team of carers - they are so kind, caring and efficient. In my experience, they treat everyone with dignity and respect and I couldn't ask for anything more from them when caring for my dad (and also my nan 10 years ago - so many of the staff are still the same!) I cannot fault the care provided here and the manager is particularly lovely - really approachable and nothing is too much trouble. I'd highly recommend Moorgate Hollow to anyone requiring this type of care.
25 July 2024
Mum moved into Moorgate Hollow in February this year, which was a huge decision for us as a family to make, however mum has settled in very well. The level of care, respect and compassion from all the staff has alleviated any concerns we had. The home is light, bright, very clean, comfortable and well maintained. Mums room is a good size and has an en-suite bathroom, you can also take in any personal furniture which makes it more like home from home. The staff always seem to be cheerful and happy each time we visit, they keep me informed of any changes to mums care and are always helpful. I would highly recommend Moorgate Hollow to anyone looking for respectful care for their loved ones.
22 July 2024
Mum has been a resident at Moorgate Hollow since May 2023. From the first communication and visit, I just knew that Moorgate Hollow was 'special.' The manageress is warm, passionate, professional and empathetic with a great sense of humour and this cascades down to her entire team. As we prepared for Mum to move in, the lovely staff, management and onsite workmen made sure that the room was ready. Any repairs that needed doing were addressed, actioned and communicated to us demonstrating high standards of health and safety. The bedroom and the communal areas are very clean and always smell fresh. Mum has settled in well and is happy and safe. She still gets emotional but then that is how her Dementia presents. However, this is always communicated by the staff. Mum loves the themed activities, outings and has even been cheering on England during the Euros 2024 in the tv lounge. Thank you to everyone for being dedicated, patient, bubbly and investing time in making Mum happy.
17 July 2024
I can't recommend this care home enough, the staff are incredible, they work so very hard and Mum is always clean, well-presented and well-fed. There are plenty of activities going on and trips organised plus we are free to visit at any time. Fantastic place.
26 April 2024
I knew how good the home was because my mum had been a resident some years ago. When my husband needed residential care I naturally chose Moorgate Hollow. I was pleasantly surprised how many of the lovely staff still worked there! The manager is brilliant - genuinely caring and sensitive but very professional. All the staff are friendly and welcoming and make every effort to support individuals - both residents and family members alike. The home is spotlessly clean, the food is varied, appetizing and smells delicious!
19 April 2024
My father went into Moorgate Hollow in January of this year. I praise all members of staff from the manager for the amazing job she does to keep the home going nothing is too much for her or her staff to help. She's very polite kind warm-hearted very approachable and amazing with patients and her staff are the same she's a credit to the home. The place would be lost without you. Nursing staff are all warm and welcoming domestics are fantastic when we've had an accident. I can't thank the whole team of staff enough for looking after my father as though he's their own.
26 January 2024
My mum was 80 on the 3rd of January 2024. I asked if the manager would organise a singer to come in for that date and If some snacks could be arranged as well. some of Mum's family and friends attended and all the staff were helpful and very accommodating throughout the afternoon. There was also a cake provided. It was all made very special by everyone that day. I can also add that all the staff are always welcoming and mum seems settled and happy at Moorgate Hollows.
12 October 2023
Fantastic friendly staff, lovely clean home. Very inviting atmosphere as you walk in. Staff are always welcome to answer any questions that we need to be answered. Very happy that we chose this place.