Submit a Review for Whiston Hall Ltd
Chaff Lane, Whiston, Rotherham, S60 4HE
View Full Details of Whiston Hall LtdLatest Reviews for Whiston Hall Ltd
11 October 2024
Just to say so very happy, my mum loves it and is really happy and settled. We are able to ask about anything we need to check and always get an answer. Everything is lovely. That's so so much.
03 September 2024
Had a brilliant afternoon yesterday, the care home arranged for a singer to entertain the residents. The music was good, staff, residents and families all joined in. It was lovely to see the residents smiling and singing, I think that makes it all worth the hard work that the staff put into it. Keep it up and a big thank you.
03 September 2024
Having visited my mum in the home today 15/08/2024, it was nice to see they had a singer on who was fantastic with the residents, getting them to sing and interact with her, they really enjoyed it and so did I. A big thank you to all that organised it and hopefully she will return soon.
05 July 2024
My mum is happy at Whiston Hall. She sometimes grumbles but I can tell that she is thriving through the social interaction with the staff and other residents. The staff are kind and my mum has told me that she feels that they treat her with respect and she in turn respects them. She didn't want to sell her bungalow but she is the first to admit now that it's better and safer where she is. I'll highlight a couple of examples of what I feel is good practice. Mum has always had pet dogs and I know she misses this aspect of her old life. I was so pleased to find out that visits from family pets are encouraged and I have brought my spaniel in to visit several times. It's lovely to see Mum's face light up when she sees him. On another subject, I noticed today that the skin on Mum's lower legs is in much better condition than it was in the past. Clearly, someone has taken the time to assess her needs and appropriate care is being given.
01 July 2024
Mum has been here a while now and she's doing great. At 94 she has problems with mobility and all her needs are cared for. Never had any problems in the time she's been here but the small situations we have had were soon sorted. New management is making changes which are having a positive effect. Lots of activities for residents to join in if they wish.
28 June 2024
The 5 stars go to the care that Mum has received over the last couple of months, Mum has been in Whiston Hall Care Home for a couple of months now and I feel that I need to say what a difference the last couple of months have made: Mum is much brighter in herself; she isn't frightened or anxious anymore; she has made friends which is remarkable for someone who, just a few months ago, was alone and scared at home with no friends. Mum has the colour back in her cheeks, it's so reassuring, for my sisters and me, to see. We know that she is in a supportive, caring environment with friendly, approachable staff who are trying so hard.
28 June 2024
I recently had the pleasure of visiting my mother-in-law and I cannot express how impressed I am with the exceptional level of care and compassion provided to the residents. The facilities offer a comfortable and homely environment. The rooms are spacious, bright, and thoughtfully furnished. The communal areas are equally inviting, encouraging social interaction and a sense of community. The staff take the time to understand each person's unique needs and preferences, providing personalized care that goes above and beyond. It's clear that they are not just employees, but true companions to the residents. The activities and programs available are diverse and engaging, catering to a wide range of interests and abilities. From arts and crafts to music sessions and fitness classes, there is always something enjoyable happening. The meals are nutritious, delicious, and beautifully presented.
28 June 2024
We as a family thought that moving mum local to us all would make our visits and subsequent trips out much better. The problems were numerous and there was a quick turnover of managers and the one we had dealt with prior and on mum's first day was actually on her last couple of days of work. Therefore we had numerous conversations with the new manager who started work on the same day as mum. I noticed lots of basics not being met and mum deteriorating in herself. Mum has combined Alzheimer's and dementia along with osteoarthritis in both knees so she needed a wheelchair and hoist. Mum was the only resident like this and mum also had a hospital avoidance in place that was not actioned therefore an unnecessary A&E visit. On the Monday before I moved mum from the home, mum was having a suspected stroke when it was Vasovagal syndrome and the manager had this information in advance, mum was back to her usual self once food was provided and a suitable drink. Mum isn't diabetic.
18 June 2024
Mother-in-law has been living here almost a year now. Any issues we have had have been sorted swiftly and effectively. Always clean and tidy. Staff helpful and friendly. We always feel welcome whenever we visit whatever time we come.
08 May 2024
Fantastic experience up to now, my nan has really settled in well given the change in circumstances. The manager is very approachable, friendly and engaging with the residents and their families along with his staff. I can see how he is trying to improve the care home already by implementing nice touches to make it more homely. Staff are also helpful with any needs or requirements and are very friendly and approachable. They have employed an activities coordinator who is always milling around entertaining and chatting to the residents which is nice to see.
02 May 2024
My mum-in-law moved in two and a half years ago. Communication is generally good with keeping us updated if Mum has any health issues. More recently there appears to be more activities happening, such as music and craft activities which I feel is very beneficial for Mum. The care home staff are friendly and caring and the regular staff appear to have a warm relationship and are astute to her needs. The environment of the care home feels like a home rather than a clinical institution which I feel is a plus point. It has a lovely outlook. The new manager has gone out of his way to speak to us on our visits. He is keen to tackle some refurbishment which the home would benefit from. However, this should not detract from the ethos and care provided. I would recommend Whiston Hall and Mum is happy and well cared for there.
30 April 2024
Difficult to comment on management because of recent changes, however everyone that I have spoken to has been extremely helpful. My main area of observation would be a delay in gaining entry and exit to the building at times - I am concerned that the staff are busy doing more important work and I was wondering if this could be done in a different way to limit disruption, particularly at busy times. I have always found the staff very helpful and approachable.
24 April 2024
The staff look after my mum with care and respect. She is settled and comfortable. Which is very important. There is a doctor who visits every week and the residents can be seen if required. Her room is kept clean along with her clothes and bedding.
22 April 2024
I visited my friend recently, he was very happy with the care he received while there. I spoke to a couple of the staff who were very helpful and came across that they really cared, especially one staff member whom I think is responsible for keeping the residents entertained. He told me she was amazing and was always cheerful. Many thanks and great work to all involved.
22 April 2024
Since my nan has been at Whiston Hall, we have found staff and management have gone above and beyond. When my nan arrived we had some reservations about the room given, but the team resolved these issues within 24 hours and made us as a family a lot happier. Staff and management have been kind and supportive to my family member and have kept us as a family up-to-date and well-informed. The care given has been more than satisfactory.
09 April 2024
The staff and new management are amazing, can't do enough for my mum and myself. Nothing is too much trouble, made my mum welcome in May 2023 and have continued to do so. I was concerned with the change with new management as Mum doesn't adapt very well but I must say one member of staff, in particular, has been amazing with Mum and has quickly put my mind at rest. I know my mum can be a challenge but all of the staff, from carers to domestics etc., are brilliant, couldn't ask for more.
09 January 2024
We can't fault the level of care provided by the staff. The home is kept spotlessly clean and the staff are lovely and so patient despite the complex issues of the residents. The residents we come into contact with when we are visiting my mother-in-law are always smiling or snoozing, from their lunch and we've got to know some of them very well and always like to chat with us.
01 December 2023
Excellent home, good staff and well managed. My mum has almost been here for a year and I have never had to raise a concern. Good choice of food and the rooms are well maintained. Residents are always put first.
01 December 2023
Staff at Whiston Hall have been really supportive of my mum since she came in from hospital. My mum struggles with anxiety so needs calmness, patience and a homely environment with understanding from those providing care. Two members of staff, in particular, have been exceptional.
04 November 2021
My experience as a whole has been very good - my legs were truly taken care of by the nurses and in the home when I felt unwell they were very kind and considerate. I was truly looked after, I would recommend to anyone.
Latest Reviews for Whiston Hall Ltd
11 October 2024
Just to say so very happy, my mum loves it and is really happy and settled. We are able to ask about anything we need to check and always get an answer. Everything is lovely. That's so so much.
03 September 2024
Had a brilliant afternoon yesterday, the care home arranged for a singer to entertain the residents. The music was good, staff, residents and families all joined in. It was lovely to see the residents smiling and singing, I think that makes it all worth the hard work that the staff put into it. Keep it up and a big thank you.
03 September 2024
Having visited my mum in the home today 15/08/2024, it was nice to see they had a singer on who was fantastic with the residents, getting them to sing and interact with her, they really enjoyed it and so did I. A big thank you to all that organised it and hopefully she will return soon.
05 July 2024
My mum is happy at Whiston Hall. She sometimes grumbles but I can tell that she is thriving through the social interaction with the staff and other residents. The staff are kind and my mum has told me that she feels that they treat her with respect and she in turn respects them. She didn't want to sell her bungalow but she is the first to admit now that it's better and safer where she is. I'll highlight a couple of examples of what I feel is good practice. Mum has always had pet dogs and I know she misses this aspect of her old life. I was so pleased to find out that visits from family pets are encouraged and I have brought my spaniel in to visit several times. It's lovely to see Mum's face light up when she sees him. On another subject, I noticed today that the skin on Mum's lower legs is in much better condition than it was in the past. Clearly, someone has taken the time to assess her needs and appropriate care is being given.
01 July 2024
Mum has been here a while now and she's doing great. At 94 she has problems with mobility and all her needs are cared for. Never had any problems in the time she's been here but the small situations we have had were soon sorted. New management is making changes which are having a positive effect. Lots of activities for residents to join in if they wish.
28 June 2024
The 5 stars go to the care that Mum has received over the last couple of months, Mum has been in Whiston Hall Care Home for a couple of months now and I feel that I need to say what a difference the last couple of months have made: Mum is much brighter in herself; she isn't frightened or anxious anymore; she has made friends which is remarkable for someone who, just a few months ago, was alone and scared at home with no friends. Mum has the colour back in her cheeks, it's so reassuring, for my sisters and me, to see. We know that she is in a supportive, caring environment with friendly, approachable staff who are trying so hard.
28 June 2024
I recently had the pleasure of visiting my mother-in-law and I cannot express how impressed I am with the exceptional level of care and compassion provided to the residents. The facilities offer a comfortable and homely environment. The rooms are spacious, bright, and thoughtfully furnished. The communal areas are equally inviting, encouraging social interaction and a sense of community. The staff take the time to understand each person's unique needs and preferences, providing personalized care that goes above and beyond. It's clear that they are not just employees, but true companions to the residents. The activities and programs available are diverse and engaging, catering to a wide range of interests and abilities. From arts and crafts to music sessions and fitness classes, there is always something enjoyable happening. The meals are nutritious, delicious, and beautifully presented.
28 June 2024
We as a family thought that moving mum local to us all would make our visits and subsequent trips out much better. The problems were numerous and there was a quick turnover of managers and the one we had dealt with prior and on mum's first day was actually on her last couple of days of work. Therefore we had numerous conversations with the new manager who started work on the same day as mum. I noticed lots of basics not being met and mum deteriorating in herself. Mum has combined Alzheimer's and dementia along with osteoarthritis in both knees so she needed a wheelchair and hoist. Mum was the only resident like this and mum also had a hospital avoidance in place that was not actioned therefore an unnecessary A&E visit. On the Monday before I moved mum from the home, mum was having a suspected stroke when it was Vasovagal syndrome and the manager had this information in advance, mum was back to her usual self once food was provided and a suitable drink. Mum isn't diabetic.
18 June 2024
Mother-in-law has been living here almost a year now. Any issues we have had have been sorted swiftly and effectively. Always clean and tidy. Staff helpful and friendly. We always feel welcome whenever we visit whatever time we come.
08 May 2024
Fantastic experience up to now, my nan has really settled in well given the change in circumstances. The manager is very approachable, friendly and engaging with the residents and their families along with his staff. I can see how he is trying to improve the care home already by implementing nice touches to make it more homely. Staff are also helpful with any needs or requirements and are very friendly and approachable. They have employed an activities coordinator who is always milling around entertaining and chatting to the residents which is nice to see.
02 May 2024
My mum-in-law moved in two and a half years ago. Communication is generally good with keeping us updated if Mum has any health issues. More recently there appears to be more activities happening, such as music and craft activities which I feel is very beneficial for Mum. The care home staff are friendly and caring and the regular staff appear to have a warm relationship and are astute to her needs. The environment of the care home feels like a home rather than a clinical institution which I feel is a plus point. It has a lovely outlook. The new manager has gone out of his way to speak to us on our visits. He is keen to tackle some refurbishment which the home would benefit from. However, this should not detract from the ethos and care provided. I would recommend Whiston Hall and Mum is happy and well cared for there.
30 April 2024
Difficult to comment on management because of recent changes, however everyone that I have spoken to has been extremely helpful. My main area of observation would be a delay in gaining entry and exit to the building at times - I am concerned that the staff are busy doing more important work and I was wondering if this could be done in a different way to limit disruption, particularly at busy times. I have always found the staff very helpful and approachable.
24 April 2024
The staff look after my mum with care and respect. She is settled and comfortable. Which is very important. There is a doctor who visits every week and the residents can be seen if required. Her room is kept clean along with her clothes and bedding.
22 April 2024
I visited my friend recently, he was very happy with the care he received while there. I spoke to a couple of the staff who were very helpful and came across that they really cared, especially one staff member whom I think is responsible for keeping the residents entertained. He told me she was amazing and was always cheerful. Many thanks and great work to all involved.
22 April 2024
Since my nan has been at Whiston Hall, we have found staff and management have gone above and beyond. When my nan arrived we had some reservations about the room given, but the team resolved these issues within 24 hours and made us as a family a lot happier. Staff and management have been kind and supportive to my family member and have kept us as a family up-to-date and well-informed. The care given has been more than satisfactory.
09 April 2024
The staff and new management are amazing, can't do enough for my mum and myself. Nothing is too much trouble, made my mum welcome in May 2023 and have continued to do so. I was concerned with the change with new management as Mum doesn't adapt very well but I must say one member of staff, in particular, has been amazing with Mum and has quickly put my mind at rest. I know my mum can be a challenge but all of the staff, from carers to domestics etc., are brilliant, couldn't ask for more.
09 January 2024
We can't fault the level of care provided by the staff. The home is kept spotlessly clean and the staff are lovely and so patient despite the complex issues of the residents. The residents we come into contact with when we are visiting my mother-in-law are always smiling or snoozing, from their lunch and we've got to know some of them very well and always like to chat with us.
01 December 2023
Excellent home, good staff and well managed. My mum has almost been here for a year and I have never had to raise a concern. Good choice of food and the rooms are well maintained. Residents are always put first.
01 December 2023
Staff at Whiston Hall have been really supportive of my mum since she came in from hospital. My mum struggles with anxiety so needs calmness, patience and a homely environment with understanding from those providing care. Two members of staff, in particular, have been exceptional.
04 November 2021
My experience as a whole has been very good - my legs were truly taken care of by the nurses and in the home when I felt unwell they were very kind and considerate. I was truly looked after, I would recommend to anyone.