Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Green Gables

stars
stars 07 September 2021
My mother-in-law has just passed away at Green Gables and I cannot express enough all the care and support she received during her time at Green Gables, especially during her last few days of life where she was made comfortable and at ease. Unfortunately, only my husband and myself were able to visit towards the end but we understood and respected the reasons why. It is such a lovely care home and they are wonderful staff. It's like one big happy family.
Review from Jackie T (Daughter-in-law of Resident/Service User)
stars
stars 03 March 2021
1.10.2019 at 1.30 pm my mum was rushed to hospital by ambulance, 3 pm hospital staff informed Green Gables she had hours to live. 4-5 pm Green Gables manager confirmed to the senior hospital registrar they would not allow my mum back as they didn’t have the facilities to accommodate her the oxygen (a small box) she would need. The senior hospital registrar informed them she would probably last a few hours. The gold line staff were already in place and could have attended at no inconvenience to Green Gables, they still refused. 6 pm the hospital secured an emergency place at Marie Curie where the policy was strictly one visitor. My mum died in a hospice with one family member, her other 3 children had to watch her die on face time, her funeral hearse could not leave from her last home Green Gables and now, over 20 weeks later we have had no contact from Green Gables. The manager's daughter sent me a message to express her condolences on Facebook and then Green Gables unfriended us.
Review from Deborah F (Daughter of Resident/Service User)