Submit a Review for Willow Bank Care Home
Bell Dean Road, Allerton, Bradford, BD15 7WB
View Full Details of Willow Bank Care HomeLatest Reviews for Willow Bank Care Home
28 January 2025
Our mother was at Willow Bank for just 11 months. During that time the care she received was excellent. Nothing was too much trouble for the carers. The senior carers were always up to date with Mum's health care issues and able to brief us when we called in. They also rang us promptly whenever there was a health issue. Unfortunately Mum's health deteriorated in her final months and she needed much more help and attention. Despite this increase in care needs there was no drop in the quality of the care. When Mum passed away, just before Christmas, the staff gave us all the time, support and care to say our goodbyes. Thank you Willow Bank.
13 December 2024
It is very good. Staff are very welcoming and will always be there to talk to when you need a word. The food is very good.
13 December 2024
Mum has been ill over the last month or so. Her care at Willow Bank has been fantastic due to the kind, caring staff of which some go above and beyond to cater for her needs. Well done Willow Bank. Couldn't wish for a better place for my mum and staff couldn't be nicer.
06 December 2024
My experience since arriving here has been very good to excellent at times. The staff have always been attentive to my needs, and listening to other residents, their experience does not seem to be any different.
06 December 2024
On the whole I have enjoyed living here, they look after you well and are very friendly, especially the daytime staff, but I have no complaints about anybody.
24 September 2024
All staff approachable, friendly, however there are a handful of staff who go above and beyond to ensure Mum is cared for to a high standard. Her room is excellent however we provided the wallpaper, bed and carpets. Food could be better however they do try and accommodate the best they can. Willowbank would improve by providing better facilities and would help residents if more entertainment was provided.
21 February 2024
The staff have created a most wonderful, family-feel atmosphere and there is always laughter and smiles amongst all the staff. They are always willing to assist and I feel I have made new friends amongst them. The patience and empathy they feel for their residents is evident. I would recommend Willow Bank to anyone.
14 February 2023
Both my parents went into the home in August 2020, the first married couple. Covid was a big factor early on. Excellent care from all staff. They made one room a bedroom and the other a sitting room. Very good.
23 April 2022
My mum went into Willow Bank in February 2022 after being in hospital for 5 weeks. She had lost two stone in weight in the prior 2 months due to illness. She was uncommunicative and wasn't eating. Since she has been at Willow she has put on all the weight she has lost, she is communicating and socialising and is happy again. Prior to being in hospital, Mum lived on her own and it became clear she could no longer carry on this way. The staff at Willow have helped both our mum, myself and my brother come to terms with her needing more help and they have been very helpful and kind. The premises are spotless and mum is kept clean and pots of cappuccino are provided at regular times during the day and during meal times. The staff are all friendly and there are lots of events happening to keep Mum busy when she wants to mix. They also put pictures on the Facebook page which I can share with other family members which have put all their minds at rest.
06 August 2021
In the eleven years I have been here, I have been very happy.
19 July 2021
My mum went in the care home this year and in my opinion the standard of care of my mum is amazing, she is always kept clean and tidy mum looks well cared for. I'm very happy the staff is very good with mum and always helpful. So overall I'm happy mum is staying there.
21 June 2021
My mum is a fairly new resident at Willow Bank, unfortunately, she had to be admitted to hospital 3 times, within the first 3 weeks of her stay. However, the staff were very observant and assessed her needs immediately. On her discharge, she has been very well looked after and is now settling in nicely. The staff have been very helpful and kind to mum. I am able to take my 2 little doggies when I visit and this brings pleasure, not only to my mum but residents and staff alike. The newly refurbished room is lovely and the food looks delicious. I can't recommend Willow Bank enough! Thank you.
17 June 2021
I feel good in knowing my dad is being well cared for as I can't physically do it. The staff are very pleasant.
17 June 2021
Since my wife has been in Willow Bank, I have found all the staff to be caring and highly competent.
17 June 2021
I've been a resident in Willow Bank Care Home for two years. The staff are kind and helpful. The facilities are good. There is a wide range of activities; something different to do every day.
08 June 2021
Well looked after. Accommodation is very good.
06 June 2021
They have been very supportive throughout these difficult times - with Covid-19 - it is very safe here. My mum is content living here. Unfortunately, my dad became terminally ill very suddenly, and spent his final two weeks in Willow Bank with Mum - his care was excellent. The staff were very caring and supportive toward him, Mum and our family. Thank you!
18 May 2021
I've noticed an improvement in Mum's mood. She seems really happy and content since moving to Willow Bank. The staff are great with her. It has also helped me to cope better with her condition.
18 May 2021
The staff are some of the nicest people I have met. They are kind and totally professional towards the patients and are polite and extremely helpful with my family when we come to visit my mother. I would recommend Willow Bank nursing home to everyone. Thanks for everything you do for my mum and our family.
29 March 2021
My grandma felt really at home at Willow Bank. The care staff all show compassion and treat the residents with dignity at all times. Throughout the pandemic, I have felt confident that she was looked after well and that staff did their utmost to provide excellent care in difficult circumstances. The regular activity programme kept her engaged when she was well enough to participate and it was lovely seeing her photos on the website taking part. I can’t thank the staff enough for the way they took care of her, as she passed away.
Latest Reviews for Willow Bank Care Home
28 January 2025
Our mother was at Willow Bank for just 11 months. During that time the care she received was excellent. Nothing was too much trouble for the carers. The senior carers were always up to date with Mum's health care issues and able to brief us when we called in. They also rang us promptly whenever there was a health issue. Unfortunately Mum's health deteriorated in her final months and she needed much more help and attention. Despite this increase in care needs there was no drop in the quality of the care. When Mum passed away, just before Christmas, the staff gave us all the time, support and care to say our goodbyes. Thank you Willow Bank.
13 December 2024
It is very good. Staff are very welcoming and will always be there to talk to when you need a word. The food is very good.
13 December 2024
Mum has been ill over the last month or so. Her care at Willow Bank has been fantastic due to the kind, caring staff of which some go above and beyond to cater for her needs. Well done Willow Bank. Couldn't wish for a better place for my mum and staff couldn't be nicer.
06 December 2024
My experience since arriving here has been very good to excellent at times. The staff have always been attentive to my needs, and listening to other residents, their experience does not seem to be any different.
06 December 2024
On the whole I have enjoyed living here, they look after you well and are very friendly, especially the daytime staff, but I have no complaints about anybody.
24 September 2024
All staff approachable, friendly, however there are a handful of staff who go above and beyond to ensure Mum is cared for to a high standard. Her room is excellent however we provided the wallpaper, bed and carpets. Food could be better however they do try and accommodate the best they can. Willowbank would improve by providing better facilities and would help residents if more entertainment was provided.
21 February 2024
The staff have created a most wonderful, family-feel atmosphere and there is always laughter and smiles amongst all the staff. They are always willing to assist and I feel I have made new friends amongst them. The patience and empathy they feel for their residents is evident. I would recommend Willow Bank to anyone.
14 February 2023
Both my parents went into the home in August 2020, the first married couple. Covid was a big factor early on. Excellent care from all staff. They made one room a bedroom and the other a sitting room. Very good.
23 April 2022
My mum went into Willow Bank in February 2022 after being in hospital for 5 weeks. She had lost two stone in weight in the prior 2 months due to illness. She was uncommunicative and wasn't eating. Since she has been at Willow she has put on all the weight she has lost, she is communicating and socialising and is happy again. Prior to being in hospital, Mum lived on her own and it became clear she could no longer carry on this way. The staff at Willow have helped both our mum, myself and my brother come to terms with her needing more help and they have been very helpful and kind. The premises are spotless and mum is kept clean and pots of cappuccino are provided at regular times during the day and during meal times. The staff are all friendly and there are lots of events happening to keep Mum busy when she wants to mix. They also put pictures on the Facebook page which I can share with other family members which have put all their minds at rest.
06 August 2021
In the eleven years I have been here, I have been very happy.
19 July 2021
My mum went in the care home this year and in my opinion the standard of care of my mum is amazing, she is always kept clean and tidy mum looks well cared for. I'm very happy the staff is very good with mum and always helpful. So overall I'm happy mum is staying there.
21 June 2021
My mum is a fairly new resident at Willow Bank, unfortunately, she had to be admitted to hospital 3 times, within the first 3 weeks of her stay. However, the staff were very observant and assessed her needs immediately. On her discharge, she has been very well looked after and is now settling in nicely. The staff have been very helpful and kind to mum. I am able to take my 2 little doggies when I visit and this brings pleasure, not only to my mum but residents and staff alike. The newly refurbished room is lovely and the food looks delicious. I can't recommend Willow Bank enough! Thank you.
17 June 2021
I feel good in knowing my dad is being well cared for as I can't physically do it. The staff are very pleasant.
17 June 2021
Since my wife has been in Willow Bank, I have found all the staff to be caring and highly competent.
17 June 2021
I've been a resident in Willow Bank Care Home for two years. The staff are kind and helpful. The facilities are good. There is a wide range of activities; something different to do every day.
08 June 2021
Well looked after. Accommodation is very good.
06 June 2021
They have been very supportive throughout these difficult times - with Covid-19 - it is very safe here. My mum is content living here. Unfortunately, my dad became terminally ill very suddenly, and spent his final two weeks in Willow Bank with Mum - his care was excellent. The staff were very caring and supportive toward him, Mum and our family. Thank you!
18 May 2021
I've noticed an improvement in Mum's mood. She seems really happy and content since moving to Willow Bank. The staff are great with her. It has also helped me to cope better with her condition.
18 May 2021
The staff are some of the nicest people I have met. They are kind and totally professional towards the patients and are polite and extremely helpful with my family when we come to visit my mother. I would recommend Willow Bank nursing home to everyone. Thanks for everything you do for my mum and our family.
29 March 2021
My grandma felt really at home at Willow Bank. The care staff all show compassion and treat the residents with dignity at all times. Throughout the pandemic, I have felt confident that she was looked after well and that staff did their utmost to provide excellent care in difficult circumstances. The regular activity programme kept her engaged when she was well enough to participate and it was lovely seeing her photos on the website taking part. I can’t thank the staff enough for the way they took care of her, as she passed away.