Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Broxbourne House

stars
stars 05 July 2023
Went to visit my dad, only been there a couple of days, very warm welcoming staff, the manager and receptionist are excellent and couldn't do enough, a big thank you to you all for looking after him and hopefully now he's settled and enjoying life the best he can. A big big thank you to you all, one very happy daughter.
Review from Jayne H (Daughter of Resident/Service User)
stars
stars 24 November 2020
From the moment my Dad arrived at the home, he was treated with love, kindness and respect until the minute he passed away. We as a family could not have wished for him to be any better cared for. Everything the Carers and Management do for their Residents is absolutely second to none. It is also very evident that they are all treated as part of one big happy family, and nothing is ever too much trouble for anyone. We have no reservations whatsoever in recommending Broxbourne House for the care of our loved ones. They are wonderful and the kindness and support that they gave to us all has been overwhelming. The family thank each and every one of you, from the bottom of our hearts.
Review from Wendy B (Daughter of Resident/Service User)
stars
stars 18 June 2020
I'm am disgusted at the lack of communication regarding my mum. She was sent to the hospital by the care home and waited until mum could be discharged from the hospital to tell the hospital they didn't want her back. Could no longer meet her needs but didn't let me know also the reason mum was admitted to hospital is she was given insulin knowing her blood was at 4.2.
Review from Bev B (Daughter of Resident/Service User)