Latest Reviews for Haven Lodge
01 October 2024
The staff go above and beyond to look after and care for the residents and families. The meals are 10 out of 10. The manager is amazing and goes above and beyond to make sure everyone is looked after. My grandma was comfortable, clean, well-fed and was treated with dignity and respect all the way through and so was the family. It's a care home with a big heart.
09 September 2024
My mother-in-law is looked after 100% by the carers. The manager is lovely. They have become like family to us. The carers go out of their way for the residents. The home is spotless. Meals are really good.
06 September 2024
The home is a lovely caring place. My mum-in-law was very well looked after. She enjoyed the activities and the staff were great in getting Mum to join in and interact with them and other residents. Mum gained weight as she was getting regular good meals that she enjoyed. She was always very well hydrated with drinks of juice or cups of tea and biscuits throughout the day. I would highly recommend Haven Lodge to anyone looking for either respite or long-term care for an elderly relative.
05 September 2024
I had been to several care homes before deciding on Haven Lodge. There were no immediate smells on entering, the staff were welcoming and happy to show you around. I spoke to the residents who we're all happy. The decor and furniture is a little mismatched but the food and care are spot on and that's the most important thing.
01 November 2022
My mum has been a resident of Haven Lodge for over 18 months now, and she is always clean and happy, singing along and getting involved. We were allowed to decorate her rooms, and we get regular reviews. The manager always keeps in touch. The staff are caring and kind. The best choice for our mum. Thank you to you all.
11 August 2020
My dad has been a resident for the past 18 months. The Manager and staff are brilliant, always approachable and we are like one big happy family. My dad is treat with the care and dignity he deserves, I can see he is happy and anyone can see he is well cared for. I have personally seen their care and can only say they are like angels to my dad. I have complete peace of mind and would highly recommend this home.
11 August 2020
Excellent care provided, residents are treated like family. Management and all staff have been exceptional at all times and especially during these difficult months due to COVID-19. Family have always been kept well informed. The health and safety of residents have always been their main priority. Highly recommend.
04 August 2020
Outstanding home. Staff and manager are friendly and very supportive to dad and the family, treats everyone maintaining their dignity. Very clean and tidy. Meals are varied and to a high standard. Nothing is too much trouble. Highly recommend.
24 September 2019
The home was very clean and smelled fresh. The staff are very good and looked after my dad. I will definitely use Haven Lodge again for respite care. The only drawback compared to other homes, there isn't a personal toilet in the room. This didn't bother my dad though.
03 October 2018
Absolutely outstanding, loving care provided to my mam, she was at Haven Lodge 3 years and treated with dignity and respect at all times. I visited regularly and always felt very welcomed. Highly recommend Haven lodge and a huge thank you to everyone involved
19 March 2018
I was a carer for the council for over 30 years and I've seen many care homes and I've come across many carers. Haven Lodge isn't the most modern of homes but it makes up for that, it's very, very clean. The staff are wonderful. It's friendly and welcoming, nothing is too much trouble for them. Every carer supports each other, it's a lovely place. I know my friend is happy knowing her uncle is being cared for.
25 May 2017
Very helpful, clean, good food, staff that care about the residents. Very good environment, always something going on for residents. A very good Entertainment Manager. All round they are all very helpful.
27 April 2017
My mum has been resident at Haven Lodge for 13 months. After a few teething problems she seems very happy. She is warm, clean and well fed. She is medicated appropriately and the staff are friendly and approachable but professional.
25 January 2016
Not marked Food and Drink below owing to not being present when food is served. Activities - we are not there visiting whilst any activities are taking place, other than Bingo and TV. Safety/Security - Just a question mark on main entrance door e.g. slight looseness when locked. Value for Money - We have no part in payment obligations. Feel awkward when there are a few visitors at the same time owing to bringing chairs into the lounge from other rooms and being cramped up.
21 January 2016
As always the home was clean and most important it smelt clean and fresh. The staff were attentive, even though some were detailed for bathing duties which must be extremely time consuming. My sister had just been showered (at 3:15pm) tea/biscuits served 10 minutes later to residents and to us. Her nails are always beautifully manicured and polished. I bought some raffle tickets from the hard working organiser and have happily supported her good works with donations whenever I can, she has such a great presence and indomitable spirit and optimism. All the staff members and management are approachable and give straight answers. I am 81 years of age and visit every three weeks along with my husband.
20 January 2016
I am totally happy in the way my Mother is cared for. Staff are very helpful and keep me informed about Mother's health and welfare.
Latest Reviews for Haven Lodge
01 October 2024
The staff go above and beyond to look after and care for the residents and families. The meals are 10 out of 10. The manager is amazing and goes above and beyond to make sure everyone is looked after. My grandma was comfortable, clean, well-fed and was treated with dignity and respect all the way through and so was the family. It's a care home with a big heart.
09 September 2024
My mother-in-law is looked after 100% by the carers. The manager is lovely. They have become like family to us. The carers go out of their way for the residents. The home is spotless. Meals are really good.
06 September 2024
The home is a lovely caring place. My mum-in-law was very well looked after. She enjoyed the activities and the staff were great in getting Mum to join in and interact with them and other residents. Mum gained weight as she was getting regular good meals that she enjoyed. She was always very well hydrated with drinks of juice or cups of tea and biscuits throughout the day. I would highly recommend Haven Lodge to anyone looking for either respite or long-term care for an elderly relative.
05 September 2024
I had been to several care homes before deciding on Haven Lodge. There were no immediate smells on entering, the staff were welcoming and happy to show you around. I spoke to the residents who we're all happy. The decor and furniture is a little mismatched but the food and care are spot on and that's the most important thing.
01 November 2022
My mum has been a resident of Haven Lodge for over 18 months now, and she is always clean and happy, singing along and getting involved. We were allowed to decorate her rooms, and we get regular reviews. The manager always keeps in touch. The staff are caring and kind. The best choice for our mum. Thank you to you all.
11 August 2020
My dad has been a resident for the past 18 months. The Manager and staff are brilliant, always approachable and we are like one big happy family. My dad is treat with the care and dignity he deserves, I can see he is happy and anyone can see he is well cared for. I have personally seen their care and can only say they are like angels to my dad. I have complete peace of mind and would highly recommend this home.
11 August 2020
Excellent care provided, residents are treated like family. Management and all staff have been exceptional at all times and especially during these difficult months due to COVID-19. Family have always been kept well informed. The health and safety of residents have always been their main priority. Highly recommend.
04 August 2020
Outstanding home. Staff and manager are friendly and very supportive to dad and the family, treats everyone maintaining their dignity. Very clean and tidy. Meals are varied and to a high standard. Nothing is too much trouble. Highly recommend.
24 September 2019
The home was very clean and smelled fresh. The staff are very good and looked after my dad. I will definitely use Haven Lodge again for respite care. The only drawback compared to other homes, there isn't a personal toilet in the room. This didn't bother my dad though.
03 October 2018
Absolutely outstanding, loving care provided to my mam, she was at Haven Lodge 3 years and treated with dignity and respect at all times. I visited regularly and always felt very welcomed. Highly recommend Haven lodge and a huge thank you to everyone involved
19 March 2018
I was a carer for the council for over 30 years and I've seen many care homes and I've come across many carers. Haven Lodge isn't the most modern of homes but it makes up for that, it's very, very clean. The staff are wonderful. It's friendly and welcoming, nothing is too much trouble for them. Every carer supports each other, it's a lovely place. I know my friend is happy knowing her uncle is being cared for.
25 May 2017
Very helpful, clean, good food, staff that care about the residents. Very good environment, always something going on for residents. A very good Entertainment Manager. All round they are all very helpful.
27 April 2017
My mum has been resident at Haven Lodge for 13 months. After a few teething problems she seems very happy. She is warm, clean and well fed. She is medicated appropriately and the staff are friendly and approachable but professional.
25 January 2016
Not marked Food and Drink below owing to not being present when food is served. Activities - we are not there visiting whilst any activities are taking place, other than Bingo and TV. Safety/Security - Just a question mark on main entrance door e.g. slight looseness when locked. Value for Money - We have no part in payment obligations. Feel awkward when there are a few visitors at the same time owing to bringing chairs into the lounge from other rooms and being cramped up.
21 January 2016
As always the home was clean and most important it smelt clean and fresh. The staff were attentive, even though some were detailed for bathing duties which must be extremely time consuming. My sister had just been showered (at 3:15pm) tea/biscuits served 10 minutes later to residents and to us. Her nails are always beautifully manicured and polished. I bought some raffle tickets from the hard working organiser and have happily supported her good works with donations whenever I can, she has such a great presence and indomitable spirit and optimism. All the staff members and management are approachable and give straight answers. I am 81 years of age and visit every three weeks along with my husband.
20 January 2016
I am totally happy in the way my Mother is cared for. Staff are very helpful and keep me informed about Mother's health and welfare.