Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for The Willows

stars
stars 15 October 2024
Problem with one senior carer. Didn't know relative was being admitted for care, so we were left outside while they made a call. Let us inside, made another call and got our relative's name wrong. Allocated a room and they took us to the wrong one. Said they thought my relative was getting an infection but failed to ring the doctor. Rang to ask what the problem was when relative was admitted to hospital. The second time they were admitted they failed to ring me to let me know and I found out from a doctor at the hospital 13 hours later. Then proceeded to ring the hospital when family member was in end of life. A catalogue of errors from someone who is a senior carer and supposedly has a duty of care to the people they look after. We as a family feel like we have been failed terribly by their incompetence. The other carers in the home were really nice and caring. But the bad experience we had with this one particular carer has totally put me off recommending the place to anyone else.
Review from L B (Daughter of Resident/Service User)