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75 Burniston Road, Scarborough, YO12 6PH
View Full Details of Briar Dene Residential Care HomeLatest Reviews for Briar Dene Residential Care Home
06 May 2023
My Mum has been a resident in Briar Dene Residential Care Home for the last fourteen months and I have been so happy with the care she has received. During that time the staff and management team have been absolutely amazing. No request has ever been met with a negative response but only with enthusiasm and a can-do attitude. Everyone is friendly and the environment is calm and welcoming on every occasion I have telephoned, contacted or visited. My mum has been treated always with respect and love and for this, I am so grateful. Keep up the good work. Just a further note, my mum thinks the meals are fabulous!
07 April 2023
The home is not adequate for people with dementia or poor mobility as residents are often left unattended in the lounge and dining room. Mum fell unwitnessed by any careworker whilst in the dining room and sustained life-changing injuries after only 10 days in their care. I arrived one day and the staff did not even know where Mum was! I found her in the toilet in the dark on her own. I had to clean her up and asked that the staff shower her that evening. It did not happen until the next day. Although the home is new and looks good the service it offers does not match up with hardly any activities for residents. Also, the only home I have come across (and having volunteered with an Alzheimer's charity for years I have seen many) that does not allow residents' or visitors' dogs into their private rooms.
Latest Reviews for Briar Dene Residential Care Home
06 May 2023
My Mum has been a resident in Briar Dene Residential Care Home for the last fourteen months and I have been so happy with the care she has received. During that time the staff and management team have been absolutely amazing. No request has ever been met with a negative response but only with enthusiasm and a can-do attitude. Everyone is friendly and the environment is calm and welcoming on every occasion I have telephoned, contacted or visited. My mum has been treated always with respect and love and for this, I am so grateful. Keep up the good work. Just a further note, my mum thinks the meals are fabulous!
07 April 2023
The home is not adequate for people with dementia or poor mobility as residents are often left unattended in the lounge and dining room. Mum fell unwitnessed by any careworker whilst in the dining room and sustained life-changing injuries after only 10 days in their care. I arrived one day and the staff did not even know where Mum was! I found her in the toilet in the dark on her own. I had to clean her up and asked that the staff shower her that evening. It did not happen until the next day. Although the home is new and looks good the service it offers does not match up with hardly any activities for residents. Also, the only home I have come across (and having volunteered with an Alzheimer's charity for years I have seen many) that does not allow residents' or visitors' dogs into their private rooms.