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Victoria Road, Cross Hills, Keighley, BD20 8SZ
View Full Details of Townend CloseLatest Reviews for Townend Close
19 September 2024
My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are the best I've seen. They should all be very proud.
16 September 2024
My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.
30 July 2024
My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.
25 July 2024
Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.
21 June 2024
Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.
22 January 2024
My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.
16 January 2024
Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.
16 January 2024
My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care. The care she received then was excellent by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.
22 July 2023
Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.
19 July 2023
My mum moved here a year ago after living in a different part of the country for 92 years. She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose Townsend Close for her final home.
14 July 2023
I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way. Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.
21 December 2022
Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.
02 November 2022
Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.
27 October 2022
In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.
27 October 2022
My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time with her in her own room as well as making sure that she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.
27 October 2022
I last visited my cousin on her 98th birthday. She was having a lovely day including a beautifully decorated chocolate birthday cake. She is happy and content at Townend Close where the standard of care continues to be of the highest standard. Staff are friendly, caring and professional and I am happy in the knowledge that she is in a safe and caring environment.
24 August 2022
Town End close offers the perfect environment to maintain my mum's independence. The care she receives is very personalised. All the care staff are friendly and approachable and nothing is ever too much trouble. The chef's cooking is awesome and there is always a great selection of food on the menu. The administrator always goes the extra mile to ensure things run smoothly.
22 August 2022
My mum initially moved in for respite care in April and is now a permanent resident. She is looked after very well by friendly and helpful staff. She has settled in well and enjoys the home-cooked meals and the daily activities. Her room and the other areas I have been in are always clean. The home has given me peace of mind knowing she is safe and very well looked after.
19 August 2022
My mother has been a resident starting earlier this year, the staff are absolutely amazing, nothing is too much trouble, the food gets full marks from my mum she loves it. She has settled in so well, and although they have had to close to visitors due to covid, they keep in touch and let us know how mum's doing, we as a family are so grateful for everything you all do for mum.
03 May 2022
My mother has been a resident at Townend Close since the start of covid. This was not the easiest time for her to move into a care home with the imposed lockdowns and restrictions in visiting however, I cannot praise the staff enough for their care and understanding during this very difficult time for both residents and staff. She has received excellent care and the staff have been extremely helpful and communicative with our family throughout. She has always been happy and content in Townend Close which gives us the confidence that she is safe and well cared for.
Latest Reviews for Townend Close
19 September 2024
My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are the best I've seen. They should all be very proud.
16 September 2024
My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.
30 July 2024
My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.
25 July 2024
Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.
21 June 2024
Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.
22 January 2024
My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.
16 January 2024
Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.
16 January 2024
My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care. The care she received then was excellent by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.
22 July 2023
Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.
19 July 2023
My mum moved here a year ago after living in a different part of the country for 92 years. She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose Townsend Close for her final home.
14 July 2023
I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way. Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.
21 December 2022
Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.
02 November 2022
Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.
27 October 2022
In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.
27 October 2022
My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time with her in her own room as well as making sure that she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.
27 October 2022
I last visited my cousin on her 98th birthday. She was having a lovely day including a beautifully decorated chocolate birthday cake. She is happy and content at Townend Close where the standard of care continues to be of the highest standard. Staff are friendly, caring and professional and I am happy in the knowledge that she is in a safe and caring environment.
24 August 2022
Town End close offers the perfect environment to maintain my mum's independence. The care she receives is very personalised. All the care staff are friendly and approachable and nothing is ever too much trouble. The chef's cooking is awesome and there is always a great selection of food on the menu. The administrator always goes the extra mile to ensure things run smoothly.
22 August 2022
My mum initially moved in for respite care in April and is now a permanent resident. She is looked after very well by friendly and helpful staff. She has settled in well and enjoys the home-cooked meals and the daily activities. Her room and the other areas I have been in are always clean. The home has given me peace of mind knowing she is safe and very well looked after.
19 August 2022
My mother has been a resident starting earlier this year, the staff are absolutely amazing, nothing is too much trouble, the food gets full marks from my mum she loves it. She has settled in so well, and although they have had to close to visitors due to covid, they keep in touch and let us know how mum's doing, we as a family are so grateful for everything you all do for mum.
03 May 2022
My mother has been a resident at Townend Close since the start of covid. This was not the easiest time for her to move into a care home with the imposed lockdowns and restrictions in visiting however, I cannot praise the staff enough for their care and understanding during this very difficult time for both residents and staff. She has received excellent care and the staff have been extremely helpful and communicative with our family throughout. She has always been happy and content in Townend Close which gives us the confidence that she is safe and well cared for.