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1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne, NE3 2HB
View Full Details of CranleaLatest Reviews for Cranlea
14 March 2025
I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.
13 March 2025
My grandmother has recently joined the home it is a lovely place staff are great very friendly and helpful couldn't think of a better place for my grandmother to be I'm really happy knowing she is a lovely pleasant place like Cranlea makes me sleep easier at night knowing how well she's being cared for and brilliantly looked after!
18 February 2025
We are so happy with Cranlea. It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in. I would definitely recommend.
23 January 2025
My grandmother has recently moved in to Cranlea. The support from the staff has been outstanding and greatly appreciated. The staff are caring and approachable, not only supporting my grandmother, but also us as a family during the settling in period. It's as though she has a new lease of life since moving in to Cranlea!
23 January 2025
From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to anyone in our situation.
23 October 2024
There is not enough words allowed in this review to mention all of the positive things about Cranlea. The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make. We waited for a place to become available as we had been recommended it from three families we knew who had relatives living there. We absolutely made the right choice. The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too. The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything. Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
17 September 2024
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.
02 September 2024
My Mother-in-law stopped at Cranlea for 2 weeks of respite. The care was of a high standard, my Mother-in-law was very happy, and the staff made her feel very comfortable. She also enjoyed the food. I would highly recommend this care home.
24 April 2024
I am so happy with my mum's care. I can settle knowing she is safe. Everyone at the care home is brilliant, they can't do enough for the residents and visitors.
22 November 2023
It was heartbreaking when we were no longer able to provide Dad with the care and support that he needed at home and had to find a new place for him to live. It is especially difficult when your loved one has dementia and you fear that those meeting him for the first time may not be able to see the kind, funny, warm gentleman beneath the lost and confused outer shell. Well, we need not have worried as the staff at Cranlea took Dad into their care and provided him with a safe, happy and welcoming home. In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.
27 September 2023
My mam is very happy in this care home. The staff are excellent, nothing is too much to ask. We are so lucky to have found such a special place for our mother.
27 September 2023
Staff fab. Care home clean and tidy. Brilliant all round.
13 September 2023
I find this care home to be excellent. The staff are so friendly and caring. They always are so welcoming when I arrive and nothing seems too much trouble. They are lovely and patient with the residents and take the time to reassure my aunt when she is anxious. Any problems or worries I have they always take the time to talk to me. If my aunt is unwell they always keep me informed. I would definitely recommend Cranlea to friends or family.
19 May 2023
I have found the staff very friendly and helpful and treat residents with empathy and friendliness. My father has a lovely room and is very happy and feels safe in the home.
19 May 2023
My father-in-law is happy in Cranlea, he always enjoys his meals. The staff are always chatty with us and him. If asked a question they will find out for you or make a note of your wishes. The atmosphere is friendly and my father-in-law enjoys the bingo. The lounge is lovely and the other residents wave and say hello when we pass by. It puts my mind at rest to know he is safe there.
02 May 2023
So many good staff here it is unfair to single anyone out. My mother is a long-term resident and although dementia is a cruel and difficult disease, it has gone so much better than expected thanks to some attentive and wonderful staff to whom I will always be grateful. I would strongly recommend this care home.
14 April 2023
The staff are very helpful and made the transition very easy! It is never easy for a loved one to move into a care home environment. Always made to feel very welcome, and kept up to date with everything happening within the home. Thank you to all!
29 November 2022
I would not leave my mam in a home unless I was happy with all aspects of the home and the staff that work there. My mam has been in Cranlea for two years now, she is happy, as am I and I have no intention of moving her anywhere, says it all really. Thanks to all the staff at Cranlea, your hard work and dedication to the job, it's appreciated.
21 September 2022
It was by pure chance that I selected Cranlea Care Home when my mother was being discharged from hospital and was no longer able to live independently. I thank my good luck that this has proved so successful for our family. The residence is always clean, friendly and has the most welcoming staff. Things at times can be difficult, with Covid restrictions, but the staff do all they can to accommodate the resident and families. I would like to thank them all and would recommend this establishment wholeheartedly.
03 August 2022
My mother has now been looked after at Cranlea for four years now. Everyone here has been fantastic, always happy to help and generous with their time.
Latest Reviews for Cranlea
14 March 2025
I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.
13 March 2025
My grandmother has recently joined the home it is a lovely place staff are great very friendly and helpful couldn't think of a better place for my grandmother to be I'm really happy knowing she is a lovely pleasant place like Cranlea makes me sleep easier at night knowing how well she's being cared for and brilliantly looked after!
18 February 2025
We are so happy with Cranlea. It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in. I would definitely recommend.
23 January 2025
My grandmother has recently moved in to Cranlea. The support from the staff has been outstanding and greatly appreciated. The staff are caring and approachable, not only supporting my grandmother, but also us as a family during the settling in period. It's as though she has a new lease of life since moving in to Cranlea!
23 January 2025
From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to anyone in our situation.
23 October 2024
There is not enough words allowed in this review to mention all of the positive things about Cranlea. The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make. We waited for a place to become available as we had been recommended it from three families we knew who had relatives living there. We absolutely made the right choice. The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too. The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything. Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
17 September 2024
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.
02 September 2024
My Mother-in-law stopped at Cranlea for 2 weeks of respite. The care was of a high standard, my Mother-in-law was very happy, and the staff made her feel very comfortable. She also enjoyed the food. I would highly recommend this care home.
24 April 2024
I am so happy with my mum's care. I can settle knowing she is safe. Everyone at the care home is brilliant, they can't do enough for the residents and visitors.
22 November 2023
It was heartbreaking when we were no longer able to provide Dad with the care and support that he needed at home and had to find a new place for him to live. It is especially difficult when your loved one has dementia and you fear that those meeting him for the first time may not be able to see the kind, funny, warm gentleman beneath the lost and confused outer shell. Well, we need not have worried as the staff at Cranlea took Dad into their care and provided him with a safe, happy and welcoming home. In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.
27 September 2023
My mam is very happy in this care home. The staff are excellent, nothing is too much to ask. We are so lucky to have found such a special place for our mother.
27 September 2023
Staff fab. Care home clean and tidy. Brilliant all round.
13 September 2023
I find this care home to be excellent. The staff are so friendly and caring. They always are so welcoming when I arrive and nothing seems too much trouble. They are lovely and patient with the residents and take the time to reassure my aunt when she is anxious. Any problems or worries I have they always take the time to talk to me. If my aunt is unwell they always keep me informed. I would definitely recommend Cranlea to friends or family.
19 May 2023
I have found the staff very friendly and helpful and treat residents with empathy and friendliness. My father has a lovely room and is very happy and feels safe in the home.
19 May 2023
My father-in-law is happy in Cranlea, he always enjoys his meals. The staff are always chatty with us and him. If asked a question they will find out for you or make a note of your wishes. The atmosphere is friendly and my father-in-law enjoys the bingo. The lounge is lovely and the other residents wave and say hello when we pass by. It puts my mind at rest to know he is safe there.
02 May 2023
So many good staff here it is unfair to single anyone out. My mother is a long-term resident and although dementia is a cruel and difficult disease, it has gone so much better than expected thanks to some attentive and wonderful staff to whom I will always be grateful. I would strongly recommend this care home.
14 April 2023
The staff are very helpful and made the transition very easy! It is never easy for a loved one to move into a care home environment. Always made to feel very welcome, and kept up to date with everything happening within the home. Thank you to all!
29 November 2022
I would not leave my mam in a home unless I was happy with all aspects of the home and the staff that work there. My mam has been in Cranlea for two years now, she is happy, as am I and I have no intention of moving her anywhere, says it all really. Thanks to all the staff at Cranlea, your hard work and dedication to the job, it's appreciated.
21 September 2022
It was by pure chance that I selected Cranlea Care Home when my mother was being discharged from hospital and was no longer able to live independently. I thank my good luck that this has proved so successful for our family. The residence is always clean, friendly and has the most welcoming staff. Things at times can be difficult, with Covid restrictions, but the staff do all they can to accommodate the resident and families. I would like to thank them all and would recommend this establishment wholeheartedly.
03 August 2022
My mother has now been looked after at Cranlea for four years now. Everyone here has been fantastic, always happy to help and generous with their time.