Submit a Review for Westoe Grange Care Home
4 Horsley Hill Road, South Shields, NE33 3DY
View Full Details of Westoe Grange Care HomeLatest Reviews for Westoe Grange Care Home
12 November 2024
My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.
28 October 2024
Having visited ten residential care homes before Westoe Grange I was greatly relieved when I was greeted with the warm and caring homely feel that I knew my mam would like. The staff are warm and welcoming and have a genuine passion for the residents they care for. It has been the hardest decision to move Mam away from the family home but the reception and professionalism encountered has made this process less painful. The staff are very aware that I expect to be fully informed of Mam's care at all times and we have quickly developed a very open and honest two-way relationship. Highly recommend.
27 August 2024
Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.
29 July 2024
My mother has been in the wonderful care of Westoe Grange Care Home for the last few years. Her needs, at times, have been complex and sometimes challenging. The staff have managed her care in an exemplary manner being conscientious, compassionate and professional at all times - as well as keeping me updated with any issues. This has been a huge comfort to me and my family.
06 February 2024
We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.
17 November 2023
A dear friend that I have Lasting Power of Attorney for, is in Westoe Grange. From the time she was admitted until now, I have not been able to fault them, they contact me the minute anything happens and the staff are always so pleasant. If I had to go into a home I would choose Westoe Grange.
03 November 2023
My husband has been in for respite for 3 weeks. I was really upset about putting him in and the staff were so understanding and comforting to me and my husband. I cannot fault the standard of care and all of my husband's needs have been met and nothing is a both to them. I have asked my husband if he would be happy to come here again and he said he would. He has made some lovely bonds with the carer's and we would love to keep in touch with them. I thoroughly recommend Westoe Grange. 1st class care.
11 October 2023
My mother passed away on 30 June 2023 at the age of 95, she had been a resident at Westoe for around 4 years. When she initially arrived she was in a very poor state of health with numerous issues ranging from heart to other organ infections. To say Westoe saved her life is an understatement! Despite the diagnosis of Dementia, within a few months, Mum’s outlook was transformed and she quickly became a firm favourite with the staff. It was an absolute pleasure to visit and see the hard work, dedication and most amazingly the love all staff members put into their individual roles and responsibilities. My family will never forget them and it has given us so much pleasure to continue supporting the wonderful work they do. Thank you to the manager and the team. If ever there was an award for dedication to care work, the manager's team would get my vote every time. God bless you all and thank you.
04 June 2023
After a long hospital stay and no longer able to be independent my mother went into Westoe Grange Care Home. She settled into Westoe Grange in no time. The friendly caring staff are excellent, nothing is a bother and treat her with kindness and love and make her laugh. She is in a safe and secure environment and is a much happier person, it’s the happiest we have seen her in a very long time. It’s such a comfort and gives peace of mind to family knowing she is in safe hands.
29 June 2022
My aunt has recently become a resident at the home. From the onset, all the staff have been very friendly and helpful both over the phone and in person, nothing seems like too much trouble. I live a 3-hour drive away and on a recent visit my aunt was so happy at the home, I've not seen her as happy for many years, the staff clearly enjoyed her company and showed great care and compassion. I have every confidence that all her needs will be met and she will be cared for with dignity and love, which will give me great peace of mind, as I am unable to visit as often as I would like due to living so far away. I would recommend this care home to anyone who might need either long or short-term care or even respite care.
24 March 2022
In these challenging times, it is hard for all concerned. It is frustrating not being able to visit. I fully understand, and, support the reasons for these short term shutdowns. The safety of all residents and staff is paramount. I thank you all for the care given to my mother, I know you have her best interests at heart.
22 March 2022
The care has been of an extremely high standard. Friendly staff who are always willing to help and advise. Residents are well turned out and there is a superb timetable of activities to suit all. Would highly recommend this home.
14 March 2022
My great aunt is being cared for at Westoe Grange. It is a great relief to us both that she is being well looked after, with such professional staff. We are always kept well informed and communication has been great. We didn’t think she would settle in so well and is even joining in with some of the activities. My aunt seems very happy and has got her smile back.
24 February 2022
My mother has been cared for at Westoe Grange for six months. Staff have always appeared both kind and professional, even in sometimes very challenging circumstances. Their communication with me has been excellent, I feel I have been kept in the loop regarding Mam’s care at every step. I feel confident that she is safe and well looked after, which is a huge relief to me. Thank you!
14 February 2022
Great support for my father's needs given and supported by all the staff of the home. Excellent communication to keep us informed of issues at the home and the specific needs of my dad. I cannot praise the staff enough for all their hard work day in and day out supporting and caring for our dad.
13 January 2022
Over the past three years my father has been cared for at Westoe Grange, he suffered from dementia and has required full-time assistance to help him with everyday needs and welfare. The care and consideration shown to him by the staff allowed him to be safe and comfortable. During Covid, they balanced the needs of the residents' health with that of family wanting access, we felt informed and were facilitated with phone and video calls, and as soon as possible letting us in to visit safely. In December my dad became ill and was hospitalised. It became apparent he was requiring palliative care, I contacted Westoe Grange and asked if they would assist, the answer was "of course, this is his home". The pressure was off from that moment, all of the arrangements were made and he returned to where he felt comfortable surrounded by people who cared for him, I have not got enough words to thank everyone there for the time they gave me and the peace and dignity they gave my dad.
11 January 2022
I feel my gran is well supported within Westoe Grange. The staff are always friendly and knowledgeable about my gran's care needs and always keep me updated. I would like to thank the staff for their care and compassion.
Latest Reviews for Westoe Grange Care Home
12 November 2024
My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.
28 October 2024
Having visited ten residential care homes before Westoe Grange I was greatly relieved when I was greeted with the warm and caring homely feel that I knew my mam would like. The staff are warm and welcoming and have a genuine passion for the residents they care for. It has been the hardest decision to move Mam away from the family home but the reception and professionalism encountered has made this process less painful. The staff are very aware that I expect to be fully informed of Mam's care at all times and we have quickly developed a very open and honest two-way relationship. Highly recommend.
27 August 2024
Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.
29 July 2024
My mother has been in the wonderful care of Westoe Grange Care Home for the last few years. Her needs, at times, have been complex and sometimes challenging. The staff have managed her care in an exemplary manner being conscientious, compassionate and professional at all times - as well as keeping me updated with any issues. This has been a huge comfort to me and my family.
06 February 2024
We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.
17 November 2023
A dear friend that I have Lasting Power of Attorney for, is in Westoe Grange. From the time she was admitted until now, I have not been able to fault them, they contact me the minute anything happens and the staff are always so pleasant. If I had to go into a home I would choose Westoe Grange.
03 November 2023
My husband has been in for respite for 3 weeks. I was really upset about putting him in and the staff were so understanding and comforting to me and my husband. I cannot fault the standard of care and all of my husband's needs have been met and nothing is a both to them. I have asked my husband if he would be happy to come here again and he said he would. He has made some lovely bonds with the carer's and we would love to keep in touch with them. I thoroughly recommend Westoe Grange. 1st class care.
11 October 2023
My mother passed away on 30 June 2023 at the age of 95, she had been a resident at Westoe for around 4 years. When she initially arrived she was in a very poor state of health with numerous issues ranging from heart to other organ infections. To say Westoe saved her life is an understatement! Despite the diagnosis of Dementia, within a few months, Mum’s outlook was transformed and she quickly became a firm favourite with the staff. It was an absolute pleasure to visit and see the hard work, dedication and most amazingly the love all staff members put into their individual roles and responsibilities. My family will never forget them and it has given us so much pleasure to continue supporting the wonderful work they do. Thank you to the manager and the team. If ever there was an award for dedication to care work, the manager's team would get my vote every time. God bless you all and thank you.
04 June 2023
After a long hospital stay and no longer able to be independent my mother went into Westoe Grange Care Home. She settled into Westoe Grange in no time. The friendly caring staff are excellent, nothing is a bother and treat her with kindness and love and make her laugh. She is in a safe and secure environment and is a much happier person, it’s the happiest we have seen her in a very long time. It’s such a comfort and gives peace of mind to family knowing she is in safe hands.
29 June 2022
My aunt has recently become a resident at the home. From the onset, all the staff have been very friendly and helpful both over the phone and in person, nothing seems like too much trouble. I live a 3-hour drive away and on a recent visit my aunt was so happy at the home, I've not seen her as happy for many years, the staff clearly enjoyed her company and showed great care and compassion. I have every confidence that all her needs will be met and she will be cared for with dignity and love, which will give me great peace of mind, as I am unable to visit as often as I would like due to living so far away. I would recommend this care home to anyone who might need either long or short-term care or even respite care.
24 March 2022
In these challenging times, it is hard for all concerned. It is frustrating not being able to visit. I fully understand, and, support the reasons for these short term shutdowns. The safety of all residents and staff is paramount. I thank you all for the care given to my mother, I know you have her best interests at heart.
22 March 2022
The care has been of an extremely high standard. Friendly staff who are always willing to help and advise. Residents are well turned out and there is a superb timetable of activities to suit all. Would highly recommend this home.
14 March 2022
My great aunt is being cared for at Westoe Grange. It is a great relief to us both that she is being well looked after, with such professional staff. We are always kept well informed and communication has been great. We didn’t think she would settle in so well and is even joining in with some of the activities. My aunt seems very happy and has got her smile back.
24 February 2022
My mother has been cared for at Westoe Grange for six months. Staff have always appeared both kind and professional, even in sometimes very challenging circumstances. Their communication with me has been excellent, I feel I have been kept in the loop regarding Mam’s care at every step. I feel confident that she is safe and well looked after, which is a huge relief to me. Thank you!
14 February 2022
Great support for my father's needs given and supported by all the staff of the home. Excellent communication to keep us informed of issues at the home and the specific needs of my dad. I cannot praise the staff enough for all their hard work day in and day out supporting and caring for our dad.
13 January 2022
Over the past three years my father has been cared for at Westoe Grange, he suffered from dementia and has required full-time assistance to help him with everyday needs and welfare. The care and consideration shown to him by the staff allowed him to be safe and comfortable. During Covid, they balanced the needs of the residents' health with that of family wanting access, we felt informed and were facilitated with phone and video calls, and as soon as possible letting us in to visit safely. In December my dad became ill and was hospitalised. It became apparent he was requiring palliative care, I contacted Westoe Grange and asked if they would assist, the answer was "of course, this is his home". The pressure was off from that moment, all of the arrangements were made and he returned to where he felt comfortable surrounded by people who cared for him, I have not got enough words to thank everyone there for the time they gave me and the peace and dignity they gave my dad.
11 January 2022
I feel my gran is well supported within Westoe Grange. The staff are always friendly and knowledgeable about my gran's care needs and always keep me updated. I would like to thank the staff for their care and compassion.