Submit a Review for Valley View & Penshaw House
Back Lane, Penshaw, Houghton le Spring, DH4 7ER
View Full Details of Valley View & Penshaw HouseLatest Reviews for Valley View & Penshaw House
13 March 2025
Mum became a resident in April 2024. She has settled in well and is looked after to a good standard. Her room is comfortable and well maintained. Mum has interactive with others in the home which she never did at home.
10 February 2025
Arranging the transition of loved ones into the care of others is a difficult and emotionally draining experience. Having recently been through this, I will forever owe a huge debt of gratitude to all the staff and carers at Valley View for helping ease any expectations in order that both my parents could enjoy precious time together. Also, the help and accommodating attitude following my father's passing is worthy of note and much appreciated. Undoubtedly the best asset in Valley View are the care staff. Truly these people are angels in human form and I thank each of them for their compassionate care.
20 January 2025
The home is so friendly and welcoming, care workers are very welcoming the care, dignity and compassion they show to the patients is to be commended. My father has been a resident for a year and he is a different person since moving in. More active, more energy, the home has given him a new lease of life. I would highly recommend this home to anyone considering putting any love one in a care home.
14 January 2025
Variety of activities provided and some trips out. Good care and if issues are reported they are quickly resolved.
16 August 2024
I had to put my dad in care in January. I had looked after him since my mam passed away 4+ years - his needs were quite complex, blind, catheter, COPD and I was shattered as I also work full-time. He didn't want to go, just wanted to stay with me. I was an emotional wreck when I went to visit one particular member of staff - the care and compassion I received was second to none! My dad loves it now, involved in everything - what a difference a few months make. All the staff are exceptional. Thank you.
11 September 2023
My experiences visiting my mam in Valley Row is always pleasant (albeit a little daunting at times, no knowing how Mam is going to be when I visit her). The management and all of the staff are accommodating, friendly and very willing to help when it is needed.
18 April 2023
My nana moved into Valley View & Penshaw House Care Home in February of this year, the home is very warm and welcoming, the staff are all lovely and always there to reassure the family as well as the residents. The care my nana has received is second to none, We, as a family, have seen a massive difference in my nana in such a short time and we are very happy. We all, my nana included, made the best decision in Valley View Care Home.
18 April 2023
Mam was very unsettled when she first came to Valley View & Penshaw House Care Home but the staff looked after her so well she settled in and made friends with other residents. The staff mix with the residents like old friends but are very professional in what they do. Some even give up their own time to help entertain them and us.
18 April 2023
My uncle was a resident at Valley View & Penshaw House Care Home until his recent passing. The care and compassion he received during his time there from all the management and staff were outstanding. He loved it there, they made him so happy and I cannot thank them enough for all they did right until the end and will be forever grateful.
14 March 2023
My brother came to Valley View & Penshaw House Care Home in difficult circumstances after a long stay in the hospital. His condition was poor, and his disabilities were very severe. From the start, the staff and management took the demands of his case in their stride, and he settled very well and thrived. The staff have always been very open in discussing my brother’s situation and have communicated well when it came to any problems. Visiting access is very informal (apart from the periods of Covid restrictions), and this has also been very reassuring. The atmosphere of Valley View is calming, and the staff are always very reassuring in their interactions with the residents. The residents have mixed abilities, and the overall impression is that they gel together very well in a very calming and cheerful atmosphere. The buildings, facilities and rooms are well-maintained and clean. I have never departed from my visits to Valley View with anything other than a favourable impression.
17 February 2023
When looking for a care home for my dad, Valley View stood out immediately on inspection. Over the past five years, our decision has been vindicated on many occasions. It provided a safe and caring environment in which my dad could happily spend the last few years of his life. He was always treated with great dignity by very caring staff, who are a credit to their valued profession. We cannot thank you enough.
21 November 2022
Been to see Dad today. He is doing really well and is very settled in Penshaw House. He is very well cared for. The past couple of weeks he hasn't been well and both staff and the local GP, picked up on this and sorted him, straight away. He is also enjoying the new activities. Thank you to all staff.
01 September 2022
I'm very pleased with this and feel very comfortable. I love the view and feel very cosy. It's very pleasant and it suits me being so open and it's got all that's needed for me, apart from trust.
16 August 2022
She is well cared for, clean and loved by all the staff. The staff are very nice. I am kept up to date with everything.
03 August 2021
Valley View have looked after my Uncle, on and off over these past 7 months and have made him totally at home there. So, he will be on a permanent stay from now on. They solved all his issues and have succeeded in getting him more motivated than he was. That's a result on its own. My sister and I are so pleased with this as he had given up on life till he got there. The staff cater to all his needs and wants, which is what he needed and wanted. My thanks to the manager and all the hard-working Staff, who have made a great difference for him. Thanks again for doing this!
27 July 2021
Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.
15 July 2021
Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.
15 July 2021
My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.
08 July 2021
Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.
12 May 2021
Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.
Latest Reviews for Valley View & Penshaw House
13 March 2025
Mum became a resident in April 2024. She has settled in well and is looked after to a good standard. Her room is comfortable and well maintained. Mum has interactive with others in the home which she never did at home.
10 February 2025
Arranging the transition of loved ones into the care of others is a difficult and emotionally draining experience. Having recently been through this, I will forever owe a huge debt of gratitude to all the staff and carers at Valley View for helping ease any expectations in order that both my parents could enjoy precious time together. Also, the help and accommodating attitude following my father's passing is worthy of note and much appreciated. Undoubtedly the best asset in Valley View are the care staff. Truly these people are angels in human form and I thank each of them for their compassionate care.
20 January 2025
The home is so friendly and welcoming, care workers are very welcoming the care, dignity and compassion they show to the patients is to be commended. My father has been a resident for a year and he is a different person since moving in. More active, more energy, the home has given him a new lease of life. I would highly recommend this home to anyone considering putting any love one in a care home.
14 January 2025
Variety of activities provided and some trips out. Good care and if issues are reported they are quickly resolved.
16 August 2024
I had to put my dad in care in January. I had looked after him since my mam passed away 4+ years - his needs were quite complex, blind, catheter, COPD and I was shattered as I also work full-time. He didn't want to go, just wanted to stay with me. I was an emotional wreck when I went to visit one particular member of staff - the care and compassion I received was second to none! My dad loves it now, involved in everything - what a difference a few months make. All the staff are exceptional. Thank you.
11 September 2023
My experiences visiting my mam in Valley Row is always pleasant (albeit a little daunting at times, no knowing how Mam is going to be when I visit her). The management and all of the staff are accommodating, friendly and very willing to help when it is needed.
18 April 2023
My nana moved into Valley View & Penshaw House Care Home in February of this year, the home is very warm and welcoming, the staff are all lovely and always there to reassure the family as well as the residents. The care my nana has received is second to none, We, as a family, have seen a massive difference in my nana in such a short time and we are very happy. We all, my nana included, made the best decision in Valley View Care Home.
18 April 2023
Mam was very unsettled when she first came to Valley View & Penshaw House Care Home but the staff looked after her so well she settled in and made friends with other residents. The staff mix with the residents like old friends but are very professional in what they do. Some even give up their own time to help entertain them and us.
18 April 2023
My uncle was a resident at Valley View & Penshaw House Care Home until his recent passing. The care and compassion he received during his time there from all the management and staff were outstanding. He loved it there, they made him so happy and I cannot thank them enough for all they did right until the end and will be forever grateful.
14 March 2023
My brother came to Valley View & Penshaw House Care Home in difficult circumstances after a long stay in the hospital. His condition was poor, and his disabilities were very severe. From the start, the staff and management took the demands of his case in their stride, and he settled very well and thrived. The staff have always been very open in discussing my brother’s situation and have communicated well when it came to any problems. Visiting access is very informal (apart from the periods of Covid restrictions), and this has also been very reassuring. The atmosphere of Valley View is calming, and the staff are always very reassuring in their interactions with the residents. The residents have mixed abilities, and the overall impression is that they gel together very well in a very calming and cheerful atmosphere. The buildings, facilities and rooms are well-maintained and clean. I have never departed from my visits to Valley View with anything other than a favourable impression.
17 February 2023
When looking for a care home for my dad, Valley View stood out immediately on inspection. Over the past five years, our decision has been vindicated on many occasions. It provided a safe and caring environment in which my dad could happily spend the last few years of his life. He was always treated with great dignity by very caring staff, who are a credit to their valued profession. We cannot thank you enough.
21 November 2022
Been to see Dad today. He is doing really well and is very settled in Penshaw House. He is very well cared for. The past couple of weeks he hasn't been well and both staff and the local GP, picked up on this and sorted him, straight away. He is also enjoying the new activities. Thank you to all staff.
01 September 2022
I'm very pleased with this and feel very comfortable. I love the view and feel very cosy. It's very pleasant and it suits me being so open and it's got all that's needed for me, apart from trust.
16 August 2022
She is well cared for, clean and loved by all the staff. The staff are very nice. I am kept up to date with everything.
03 August 2021
Valley View have looked after my Uncle, on and off over these past 7 months and have made him totally at home there. So, he will be on a permanent stay from now on. They solved all his issues and have succeeded in getting him more motivated than he was. That's a result on its own. My sister and I are so pleased with this as he had given up on life till he got there. The staff cater to all his needs and wants, which is what he needed and wanted. My thanks to the manager and all the hard-working Staff, who have made a great difference for him. Thanks again for doing this!
27 July 2021
Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.
15 July 2021
Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.
15 July 2021
My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.
08 July 2021
Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.
12 May 2021
Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.