Submit a Review for Wellburn House Care Centre
Wellburn Road, Fairfield, Stockton-on-Tees, TS19 7PP
View Full Details of Wellburn House Care CentreLatest Reviews for Wellburn House Care Centre
02 April 2025
I should like to thank staff at Wellburn for helping to make my elderly father's 96th birthday special. The Activities Coordinator gave my father a card signed by residents and staff. Thanks especially to the chef who made a beautiful birthday cake for him and even peureed a slice so that he was able to eat and enjoy it - wonderful.
17 March 2025
Wellburn House was mums home for five years and the care she received was wonderful. All of the staff have been kind, caring, helpful, professional, supportive and cheerful. They knew her well and despite some challenging times, they enabled mum to live her best possible life while she was there. And she always said how good the food was! Thank you to everyone at Wellburn House.
15 October 2024
I want to thank the wonderful activities coordinator at Wellburn House. She participated in the Great North Run in September to raise funds for the Wellburn House Residents Comfort Fund. She raised an amazing sum of over £500, well done to the activities coordinator! Additionally, sponsors included members of Wellburn Staff. This also demonstrates the team spirit at Wellburn, in addition to staff care and support for residents.
08 August 2024
The staff have been absolutely amazing, extremely helpful, caring and compassionate. My mam was in safe and caring hands throughout her time in Wellburn House. I will always be extremely grateful to all the staff there for the way they looked after my mum and our family. We could not have wished for a better team of carers.
22 July 2024
Mum's been here for 12 weeks and settled very well. The staff are very good, kind and always obliging.
27 June 2024
Mum has been a resident of Wellburn for the past year. I have nothing but praise and respect for all the staff who have looked after Mum, they go the extra mile to make sure she is comfortable and happy. There's always something going on to entertain the residents thanks to the great activities coordinator. I have great peace of mind when I leave mum to go home as I know she is being very well looked after. Thank you all for your support.
21 December 2023
Your care staff, and cleaning staff, so friendly, caring, and overall lovely staff. I come to visit and always love to chat with staff, I have worked in care homes and have never met more nice staff. Was a carer for one of your residents for years. I visit regularly and it's just lovely.
13 June 2023
Very happy atmosphere. The staff are so helpful, they make time to chat to the residents - elderly people need to be noticed. They made me feel very welcome with a cup of tea, biscuits and a chair.
31 May 2023
I was sent to Wellburn House Care Centre for respite after being in hospital for three weeks. Having arrived there I was treated with kindness and compassion and all my medical needs were professionally done for me. The staff were very friendly and helpful and made my stay more enjoyable and carried out their duties to a high standard. Highly recommend.
17 May 2023
I have been looked after very well - fantastic.
17 March 2023
My mother is in this home. She has been here since August 2022. The staff and management are brilliant. They have gone above and beyond to accommodate my mother and her extra needs with her dementia. Excellent.
13 February 2023
Our dad was admitted unexpectedly during the Christmas holidays. The staff have been consistently, warm, friendly caring and kind. The staff are very approachable, have listened to our concerns which has enabled Dad to receive personalised care. Their professionalism and compassion shown to Dad and us as a family has brought us a great deal of comfort at a very difficult emotional time! Thank you for the way you are caring for our dad!
02 September 2022
Our mother was admitted to Wellburn House due to falls and dementia. My first impression of the home was how clean it was. The staff are incredibly welcoming and reassuring, as to us, the family, it is an emotional time. Our mother has settled very well and feels safe. The food is high quality and plenty of it. As first impressions go, Wellburn has exceeded all our expectations.
23 June 2022
I have visited my sister regularly since she was admitted and have been impressed with the level of care and concern the home had provided. There have been some difficult situations for the staff to deal with, but they have done so appropriately with emphasis on care and safeguarding, showing compassion and understanding. I fully appreciate the staff for their care, their cheerfulness and their hard work.
13 June 2022
My mother recently had respite care at Wellburn House. From the moment we got there, the staff greeted us with a smiley face and were very friendly and chatty with Mum and me. We were shown to Mum's room which was clean and tidy. We were left to settle Mum in, then Mum was told who her main carer was. We were shown around the home and Mum became more settled that all the staff and residents were lovely. The senior carer was very lovely and went into detail about what would happen next, she was lovely to Mum and me and said I could ring up to check on Mum anytime day and night if I was worried about her. The food is amazing, Mum's never eaten so much in her life! She made lots of new friends and became more socially active. Lovely place, we would not hesitate to put Mum in there when she needs care again.
07 June 2022
I would just like to thank the lovely lady who settled my grandma into her room after having a confusing journey home from the hospital. She had been passed from pillar to post at the hospital and she made me feel comfortable that she was going to be safe and looked after in her care. She made sure she was in clean clothes and as a relative I am very appreciative.
26 May 2022
The home manager and team are very approachable and responsive to my father's needs.
10 May 2022
The family, including our mother, were really worried about her going into care. Well, we need not have worried! The team greeted our mother with kindness, compassion and a warm welcome from day one. The team are gentle with her and importantly listens to her wishes. They also know when to encourage our mother when she resists anything that would be of benefit to her. The team keep the family informed of all of our mother's needs and shares anything that happens like hospital visits or doctor visits with detailed updates. The staff are amazing! The family are so grateful. Thank you! If I could add one thing to improve the residents' stay, put some softeners on the doors as they really slam!
05 November 2021
I am a permanent resident at Wellburn House, and I am extremely cared for well. We are a family, and I love my new home.
05 November 2021
I receive wonderful care; I want to shout it from the rooftops.
Latest Reviews for Wellburn House Care Centre
02 April 2025
I should like to thank staff at Wellburn for helping to make my elderly father's 96th birthday special. The Activities Coordinator gave my father a card signed by residents and staff. Thanks especially to the chef who made a beautiful birthday cake for him and even peureed a slice so that he was able to eat and enjoy it - wonderful.
17 March 2025
Wellburn House was mums home for five years and the care she received was wonderful. All of the staff have been kind, caring, helpful, professional, supportive and cheerful. They knew her well and despite some challenging times, they enabled mum to live her best possible life while she was there. And she always said how good the food was! Thank you to everyone at Wellburn House.
15 October 2024
I want to thank the wonderful activities coordinator at Wellburn House. She participated in the Great North Run in September to raise funds for the Wellburn House Residents Comfort Fund. She raised an amazing sum of over £500, well done to the activities coordinator! Additionally, sponsors included members of Wellburn Staff. This also demonstrates the team spirit at Wellburn, in addition to staff care and support for residents.
08 August 2024
The staff have been absolutely amazing, extremely helpful, caring and compassionate. My mam was in safe and caring hands throughout her time in Wellburn House. I will always be extremely grateful to all the staff there for the way they looked after my mum and our family. We could not have wished for a better team of carers.
22 July 2024
Mum's been here for 12 weeks and settled very well. The staff are very good, kind and always obliging.
27 June 2024
Mum has been a resident of Wellburn for the past year. I have nothing but praise and respect for all the staff who have looked after Mum, they go the extra mile to make sure she is comfortable and happy. There's always something going on to entertain the residents thanks to the great activities coordinator. I have great peace of mind when I leave mum to go home as I know she is being very well looked after. Thank you all for your support.
21 December 2023
Your care staff, and cleaning staff, so friendly, caring, and overall lovely staff. I come to visit and always love to chat with staff, I have worked in care homes and have never met more nice staff. Was a carer for one of your residents for years. I visit regularly and it's just lovely.
13 June 2023
Very happy atmosphere. The staff are so helpful, they make time to chat to the residents - elderly people need to be noticed. They made me feel very welcome with a cup of tea, biscuits and a chair.
31 May 2023
I was sent to Wellburn House Care Centre for respite after being in hospital for three weeks. Having arrived there I was treated with kindness and compassion and all my medical needs were professionally done for me. The staff were very friendly and helpful and made my stay more enjoyable and carried out their duties to a high standard. Highly recommend.
17 May 2023
I have been looked after very well - fantastic.
17 March 2023
My mother is in this home. She has been here since August 2022. The staff and management are brilliant. They have gone above and beyond to accommodate my mother and her extra needs with her dementia. Excellent.
13 February 2023
Our dad was admitted unexpectedly during the Christmas holidays. The staff have been consistently, warm, friendly caring and kind. The staff are very approachable, have listened to our concerns which has enabled Dad to receive personalised care. Their professionalism and compassion shown to Dad and us as a family has brought us a great deal of comfort at a very difficult emotional time! Thank you for the way you are caring for our dad!
02 September 2022
Our mother was admitted to Wellburn House due to falls and dementia. My first impression of the home was how clean it was. The staff are incredibly welcoming and reassuring, as to us, the family, it is an emotional time. Our mother has settled very well and feels safe. The food is high quality and plenty of it. As first impressions go, Wellburn has exceeded all our expectations.
23 June 2022
I have visited my sister regularly since she was admitted and have been impressed with the level of care and concern the home had provided. There have been some difficult situations for the staff to deal with, but they have done so appropriately with emphasis on care and safeguarding, showing compassion and understanding. I fully appreciate the staff for their care, their cheerfulness and their hard work.
13 June 2022
My mother recently had respite care at Wellburn House. From the moment we got there, the staff greeted us with a smiley face and were very friendly and chatty with Mum and me. We were shown to Mum's room which was clean and tidy. We were left to settle Mum in, then Mum was told who her main carer was. We were shown around the home and Mum became more settled that all the staff and residents were lovely. The senior carer was very lovely and went into detail about what would happen next, she was lovely to Mum and me and said I could ring up to check on Mum anytime day and night if I was worried about her. The food is amazing, Mum's never eaten so much in her life! She made lots of new friends and became more socially active. Lovely place, we would not hesitate to put Mum in there when she needs care again.
07 June 2022
I would just like to thank the lovely lady who settled my grandma into her room after having a confusing journey home from the hospital. She had been passed from pillar to post at the hospital and she made me feel comfortable that she was going to be safe and looked after in her care. She made sure she was in clean clothes and as a relative I am very appreciative.
26 May 2022
The home manager and team are very approachable and responsive to my father's needs.
10 May 2022
The family, including our mother, were really worried about her going into care. Well, we need not have worried! The team greeted our mother with kindness, compassion and a warm welcome from day one. The team are gentle with her and importantly listens to her wishes. They also know when to encourage our mother when she resists anything that would be of benefit to her. The team keep the family informed of all of our mother's needs and shares anything that happens like hospital visits or doctor visits with detailed updates. The staff are amazing! The family are so grateful. Thank you! If I could add one thing to improve the residents' stay, put some softeners on the doors as they really slam!
05 November 2021
I am a permanent resident at Wellburn House, and I am extremely cared for well. We are a family, and I love my new home.
05 November 2021
I receive wonderful care; I want to shout it from the rooftops.