Submit a Review for Chilton Care Centre
Durham Road, Chilton, Ferryhill, DL17 0EX
View Full Details of Chilton Care CentreLatest Reviews for Chilton Care Centre
05 March 2025
The staff and service is fantastic. They do a great job looking after and keeping the residents entertained. Keep up the great work.
16 April 2024
The care, attention and empathy shown to my father has been first-class by all in this care facility. I cannot thank the manager and all of her team enough. The understanding that everyone shows and care taken through my father's illness and condition is of the highest standard. Thank you all.
05 April 2024
Overall experience is excellent.
05 September 2023
Feel at home. Staff very helpful. Could do with more ice cream. Food nice, with good variety. Love my room.
31 August 2023
Visit Auntie weekly, she has settled in the home at the age of 97 after always previously living alone. She seems very happy and content and her care and treatment is wonderful. All the staff make every effort to make them comfortable.
31 August 2023
My Mom's been a resident at the home since October 2022 and I was really concerned about how well she would settle giving up her bungalow was such a hard decision. A few weeks later I couldn't have asked for a better place for her to live. The caring, friendly and attentive care she has received is excellent, giving me the reassurance I really needed. She's settled really well and is very happy with the staff/home.
15 August 2023
Staff are lovely and helpful. My friend is always being fed, with lots of fluids offered throughout the day. I love to chat to the other residents on my visit. My friend seems to be happy and has settled in well to the home. It is a homely atmosphere, in the communal area and in the bedrooms, as they can add their own touch to the bedrooms to make them feel more at home. All the other residents seem happy too. I love to visit.
15 August 2023
My Mother went into the care home after leaving hospital and has decided to stay there, she enjoyed it that much. It's like she has been given a new lease of life which is great to see because she is 82 and is very poorly. They certainly know how to look after them.
10 May 2023
Lovely care centre, amazing staff. Nothing is too much trouble. They are friendly and approachable. As a family, we are always welcome. Staff are passionate about what they do for the residents. The centre is immaculately clean.
06 May 2023
Both parents moved into Chilton Care Centre in September and are now permanent residents. The team are fantastic, providing personalised care and support. I have had the privilege of spending quite some time with my parents so have experienced all the different team members and I include 'back of house ' staff in my comments. They have taken time to know both parents as individuals and their likes/dislikes/interests/backgrounds. I love that my mam continues to be 'dressed' every day in her coordinating outfits. I'm delighted that more activities are being delivered and know this is making a difference. Dad initially kept telling me that they were in a local hotel - as it was a 4 star one that indicates his appreciation of the surroundings, staff and food. Both parents' nutrition and hydration is really important and has improved whilst being resident. Food's cooked on the premises and is delicious. I can relax knowing my parents are safe, being well cared for and most importantly are happy.
19 April 2023
Mam entered this care home in May 2021 due to not being safe at home, even with four times-a-day home care visits. She settled in immediately and during her final twenty-two months spoke nothing but highly of the staff and care she received. As a family, we are eternally grateful for the care and dignity that she was given during her final time with us. I am in no doubt that her life was extended by the care she received in this wonderful care home and its amazing staff. Would highly recommend. Thank you.
17 April 2023
The care my dad receives is always personal and of a high standard. They know him and his ways and needs. Dad can sometimes be grumpy but is always understood by the carers. Communication is of a very high standard and on many levels, goes above and beyond expectations. I'm very happy with Dad's care and more importantly, he's happy.
28 February 2023
Chilton Care Centre offers a very caring and professional service to the service users and is always helpful and friendly towards family - they keep us in the loop and quickly alert us to any falls or concerns they have. My mother is very happy in Chilton Care Centre, everything is good - staff, food and activities. The family feel reassured that Chilton Care Centre is the right place for Mam.
21 February 2023
The staff were very helpful in easing the transition for Mam to settle into her new surroundings. They create such a friendly atmosphere and I've noticed how they are attentive to an individual's needs. The maintenance service was exceptional in making Mam's room a comfortable home from home environment. Can't thank them enough for their care and attention.
16 November 2022
So pleased my dad is at Chilton Care Centre. The staff are all amazing with him and have made him feel at home. Nothing is too much trouble for them. Food is homemade, he really enjoys his meals, and his room is lovely and cosy. Cannot thank them enough for the care and support they give him.
08 November 2022
I would recommend this care home. The care staff are amazing, they are the best I have ever seen and had dealings with. I work in a care home and the staff in Chilton Care Centre are 100% better than anywhere I have seen. The management are helpful and nothing is a problem to them. Truly amazing.
02 November 2022
Girls are efficient and friendly. They make the home as relaxed as they possibly can. Mam has everything she needs and is well looked after.
25 October 2022
I feel forever grateful to Chilton Care Centre for the way they care for my nana. They are compassionate, understanding and brilliant at what they do. My nana thinks the world of so many of the girls now. Care work is exceptionally hard yet these angels do it with ease. The manager is also fabulous, keeping family in the loop when it comes to care, as well as genuinely caring about her residents and their experience. Thank you to you all, from the carers to the chefs to the domestic staff- your hard work does not go unseen.
03 October 2022
I simply cannot rate or recommend Chilton Care Centre highly enough. We have been going through one of the most difficult times and the manager and her team have supported us every step of the way and made us feel at ease. The support and care they provide are second to none and the facilities are excellent! Would not hesitate to recommend Chilton to any family who is looking for a home from home for a loved one!
19 June 2022
I find Chilton Care Centre to be exceptional in everything they do, the staff I believe are second to none, they always go out of their way when I visit they are always very friendly and accommodating always a cup of tea if I want one regardless of the time and a biscuit of course, there’s always plenty of activities for the residents which I find keeps my mother occupied and she certainly enjoys whatever is on, she’s always up for a dance or song and they always get the residents involved in certain activities. I find the room, my mother is in to be nice and spacious her own en suite, my mother certainly likes it here which is certainly half the battle knowing we can leave her and she’ll be looked after. I will never rate any care home with 5 stars, that is not a negative as such but can’t believe all care homes can charge what they do, for the residency especially if you are a paying resident, it certainly doesn’t pay to do well for yourself in life.
Latest Reviews for Chilton Care Centre
05 March 2025
The staff and service is fantastic. They do a great job looking after and keeping the residents entertained. Keep up the great work.
16 April 2024
The care, attention and empathy shown to my father has been first-class by all in this care facility. I cannot thank the manager and all of her team enough. The understanding that everyone shows and care taken through my father's illness and condition is of the highest standard. Thank you all.
05 April 2024
Overall experience is excellent.
05 September 2023
Feel at home. Staff very helpful. Could do with more ice cream. Food nice, with good variety. Love my room.
31 August 2023
Visit Auntie weekly, she has settled in the home at the age of 97 after always previously living alone. She seems very happy and content and her care and treatment is wonderful. All the staff make every effort to make them comfortable.
31 August 2023
My Mom's been a resident at the home since October 2022 and I was really concerned about how well she would settle giving up her bungalow was such a hard decision. A few weeks later I couldn't have asked for a better place for her to live. The caring, friendly and attentive care she has received is excellent, giving me the reassurance I really needed. She's settled really well and is very happy with the staff/home.
15 August 2023
Staff are lovely and helpful. My friend is always being fed, with lots of fluids offered throughout the day. I love to chat to the other residents on my visit. My friend seems to be happy and has settled in well to the home. It is a homely atmosphere, in the communal area and in the bedrooms, as they can add their own touch to the bedrooms to make them feel more at home. All the other residents seem happy too. I love to visit.
15 August 2023
My Mother went into the care home after leaving hospital and has decided to stay there, she enjoyed it that much. It's like she has been given a new lease of life which is great to see because she is 82 and is very poorly. They certainly know how to look after them.
10 May 2023
Lovely care centre, amazing staff. Nothing is too much trouble. They are friendly and approachable. As a family, we are always welcome. Staff are passionate about what they do for the residents. The centre is immaculately clean.
06 May 2023
Both parents moved into Chilton Care Centre in September and are now permanent residents. The team are fantastic, providing personalised care and support. I have had the privilege of spending quite some time with my parents so have experienced all the different team members and I include 'back of house ' staff in my comments. They have taken time to know both parents as individuals and their likes/dislikes/interests/backgrounds. I love that my mam continues to be 'dressed' every day in her coordinating outfits. I'm delighted that more activities are being delivered and know this is making a difference. Dad initially kept telling me that they were in a local hotel - as it was a 4 star one that indicates his appreciation of the surroundings, staff and food. Both parents' nutrition and hydration is really important and has improved whilst being resident. Food's cooked on the premises and is delicious. I can relax knowing my parents are safe, being well cared for and most importantly are happy.
19 April 2023
Mam entered this care home in May 2021 due to not being safe at home, even with four times-a-day home care visits. She settled in immediately and during her final twenty-two months spoke nothing but highly of the staff and care she received. As a family, we are eternally grateful for the care and dignity that she was given during her final time with us. I am in no doubt that her life was extended by the care she received in this wonderful care home and its amazing staff. Would highly recommend. Thank you.
17 April 2023
The care my dad receives is always personal and of a high standard. They know him and his ways and needs. Dad can sometimes be grumpy but is always understood by the carers. Communication is of a very high standard and on many levels, goes above and beyond expectations. I'm very happy with Dad's care and more importantly, he's happy.
28 February 2023
Chilton Care Centre offers a very caring and professional service to the service users and is always helpful and friendly towards family - they keep us in the loop and quickly alert us to any falls or concerns they have. My mother is very happy in Chilton Care Centre, everything is good - staff, food and activities. The family feel reassured that Chilton Care Centre is the right place for Mam.
21 February 2023
The staff were very helpful in easing the transition for Mam to settle into her new surroundings. They create such a friendly atmosphere and I've noticed how they are attentive to an individual's needs. The maintenance service was exceptional in making Mam's room a comfortable home from home environment. Can't thank them enough for their care and attention.
16 November 2022
So pleased my dad is at Chilton Care Centre. The staff are all amazing with him and have made him feel at home. Nothing is too much trouble for them. Food is homemade, he really enjoys his meals, and his room is lovely and cosy. Cannot thank them enough for the care and support they give him.
08 November 2022
I would recommend this care home. The care staff are amazing, they are the best I have ever seen and had dealings with. I work in a care home and the staff in Chilton Care Centre are 100% better than anywhere I have seen. The management are helpful and nothing is a problem to them. Truly amazing.
02 November 2022
Girls are efficient and friendly. They make the home as relaxed as they possibly can. Mam has everything she needs and is well looked after.
25 October 2022
I feel forever grateful to Chilton Care Centre for the way they care for my nana. They are compassionate, understanding and brilliant at what they do. My nana thinks the world of so many of the girls now. Care work is exceptionally hard yet these angels do it with ease. The manager is also fabulous, keeping family in the loop when it comes to care, as well as genuinely caring about her residents and their experience. Thank you to you all, from the carers to the chefs to the domestic staff- your hard work does not go unseen.
03 October 2022
I simply cannot rate or recommend Chilton Care Centre highly enough. We have been going through one of the most difficult times and the manager and her team have supported us every step of the way and made us feel at ease. The support and care they provide are second to none and the facilities are excellent! Would not hesitate to recommend Chilton to any family who is looking for a home from home for a loved one!
19 June 2022
I find Chilton Care Centre to be exceptional in everything they do, the staff I believe are second to none, they always go out of their way when I visit they are always very friendly and accommodating always a cup of tea if I want one regardless of the time and a biscuit of course, there’s always plenty of activities for the residents which I find keeps my mother occupied and she certainly enjoys whatever is on, she’s always up for a dance or song and they always get the residents involved in certain activities. I find the room, my mother is in to be nice and spacious her own en suite, my mother certainly likes it here which is certainly half the battle knowing we can leave her and she’ll be looked after. I will never rate any care home with 5 stars, that is not a negative as such but can’t believe all care homes can charge what they do, for the residency especially if you are a paying resident, it certainly doesn’t pay to do well for yourself in life.