Submit a Review for Lumley Court
Willington Care Village, Hall Lane Est, Willington, Crook, DL15 0PW
View Full Details of Lumley CourtLatest Reviews for Lumley Court
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude. The rooms could do with being refreshed and repainted/updated. Since the new activities staff member joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better. All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so comfortable and there for when we need them.
21 March 2023
Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed action plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.
22 June 2022
My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My father is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.
22 June 2022
Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.
21 June 2022
Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.
06 July 2020
Brilliant staff very caring. Nothing is too much trouble you can ring whenever you want which does put your mind at rest, thank you for looking after my Dad he says he really enjoys the food. I know he is in a safe place.
22 June 2020
We could not praise enough the staff at the home. Throughout the two years, they cared for our mother; they were so fantastic. From being in the home, she completely blossomed, and she was always happy and well cared for. 100% would (and have) recommend this home to others.
08 June 2020
I cannot put into words how happy I am at the service my mam received form this home. Home from home, loving, caring, compassionate and dedicated going beyond the job description, are just a few words of so many I have. I cannot recommend this home enough for your loved ones. My mam regained her life, and somebody else's! She was so happy and settled from her very first day, and loved being there and the staff loved her back. You would be hard pushed to find a home that gives this level of care on a daily basis.
26 October 2018
Cannot find fault of anything.
07 August 2018
The care and support given to my mam by all members of staff is second to none. My mam is always clean and tidy whenever we visit. The respect shown to my mam is amazing and she is always happy.
03 November 2017
We had to place Mam in the care home due to her Alzheimer's. It was a very difficult decision but Mam loves it here. The staff are lovely. She is well fed and kept clean. The family is very pleased with how happy Mam is.
Latest Reviews for Lumley Court
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude. The rooms could do with being refreshed and repainted/updated. Since the new activities staff member joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better. All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so comfortable and there for when we need them.
21 March 2023
Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed action plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.
22 June 2022
My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My father is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.
22 June 2022
Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.
21 June 2022
Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.
06 July 2020
Brilliant staff very caring. Nothing is too much trouble you can ring whenever you want which does put your mind at rest, thank you for looking after my Dad he says he really enjoys the food. I know he is in a safe place.
22 June 2020
We could not praise enough the staff at the home. Throughout the two years, they cared for our mother; they were so fantastic. From being in the home, she completely blossomed, and she was always happy and well cared for. 100% would (and have) recommend this home to others.
08 June 2020
I cannot put into words how happy I am at the service my mam received form this home. Home from home, loving, caring, compassionate and dedicated going beyond the job description, are just a few words of so many I have. I cannot recommend this home enough for your loved ones. My mam regained her life, and somebody else's! She was so happy and settled from her very first day, and loved being there and the staff loved her back. You would be hard pushed to find a home that gives this level of care on a daily basis.
26 October 2018
Cannot find fault of anything.
07 August 2018
The care and support given to my mam by all members of staff is second to none. My mam is always clean and tidy whenever we visit. The respect shown to my mam is amazing and she is always happy.
03 November 2017
We had to place Mam in the care home due to her Alzheimer's. It was a very difficult decision but Mam loves it here. The staff are lovely. She is well fed and kept clean. The family is very pleased with how happy Mam is.