Submit a Review for Beddell House at Sherburn Hospital
Sherburn House, Sherburn Hospital, Durham, DH1 2SE
View Full Details of Beddell House at Sherburn HospitalLatest Reviews for Beddell House at Sherburn Hospital
10 March 2025
Running a care home is incredibly hard and no care home is perfect. But if I had to recommend a care home in Durham to anyone it would undoubtedly be this one. There are some incredible carers who work tirelessly to care for the residents - and its hard, demanding work at times. Would always wish for more but this is the reality of most care homes - and I would say Sherburn House is pretty good. It truly is the staff that make the difference- and they do here. Thank you for everything you do - it's seen and very much appreciated.
10 June 2024
Failure of management to follow correct procedures regarding assessment of care. Using social workers to get rid of residents. Saying to social workers they have been helpful & kept the family informed when they have not. Ignoring family who holds power of attorney (care) & consequently illegally applying procedures eg DOLS & sedation medication (not approved by POA) without POA knowledge to make it easier for the carers, instead of actually using care? Manager always on holiday. Never available to discuss. Works from home. Instead of the manager investigating situations herself, she takes the word of the staff. An incident in the home regarding over medication & adverse reaction was never documented, instead given sedation not approved by POA to counteract. Not sure why open as a care home, only limited amount of care prepared to be provided. They could however provide more care and do so to certain residents. Movement of resident out of home, only in the best interest of home & charity, not resident.
09 May 2024
I would just like to say what an amazing care home this is, my mum, who has been in since February 2024, has been so well cared for, nothing is too much trouble. The staff are all very caring and pleasant, they treat her with great kindness and respect. The food is great, she has started eating again, gets her hair done, she is very happy, what a relief to know when I go home she will be very well cared for. They very quickly pick up on any health problems and deal with it professionally and immediately. It must be the best care home, at least in the North east, five-star.
19 January 2024
Beddell House is a lovely place. The home itself is comfortable and spacious and it is particularly nice that Mum has her own sitting room. The grounds are huge and well-kept. But the main thing of course is the staff who are so kind and caring. Mum has been there a while now and they have managed her deteriorating abilities with such good humour and compassion.
11 January 2024
We are so happy with the care my mam is receiving at Beddell House at Sherburn Hospital. She is treated with the utmost care and patience and seems to have settled in really well. The home itself is beautiful, spotlessly clean and modern in stunning surroundings. We would prefer there was a better chef on site, as the food quality has deteriorated recently, but other than that, everything is perfect.
11 January 2024
Mum went originally for respite then decided to stay. She’s been at Beddell House at Sherburn Hospital now for over twelve months. The staff are friendly and the residents seem well looked after. Food is good and best of all, Mum is very happy. They have an entertainment manager who organises events, visits from performers, activities, so much going on.
10 January 2024
Care of my mother is outstanding, staff are truly caring, take time to listen to my mother and make everyone who visits her welcome. They listen to family queries and suggestions and act upon them, treat my mother with dignity and as an individual, encouraging her to talk about her life and join in activities. Having cared for my mother for a number of years I am confident in the care she receives from staff at Beddell House which is a great relief to know she is well cared for and safe, in excellent accommodation.
08 January 2024
Staff from the manager through to the carers lack experience, skills and training. Even if staff were well trained and experienced, there aren't enough staff on duty to provide good quality care over 3 separate floors in such a large building. Staff don't take opportunities to learn from family members /unpaid carers. My father came home with 2 significant wounds which we knew nothing about. One was a huge abscess on his chest that according to his care notes which I obtained via a SAR had been present for almost 3 months but had never been treated. Food is average at best. The best things about Bedell House are the rooms (with separate bedroom and living area and en suite toilet and shower), the outlook from the public rooms and the woodland walk that's accessible with a wheelchair/mobility scooter.
01 October 2018
I have just enjoyed 8 days in Beddell House after having a Total Knee Replacement. I was treated with the utmost care and nothing too much trouble. I observed that all residents received the same treatment by Staff and nothing was too much trouble to them. They went about their jobs with a smile on their face. It was lovely to see how they persuaded residents to partake in activities and to eat as much of the meals as they could manage. It was marvellous to watch how a resident would say ‘I cannot eat today’ but staff would persuade them they needed to eat (no bullying just patience) and before too long food would be eaten. Thank you all staff for a most enjoyable stay.
09 August 2016
Beddell House is a beautiful house, set in a quiet and rural location. It is spacious and airy and well-maintained. Residents have both a living room and a bedroom, as well as a bathroom, all of which are of a generous size. The staff are very kind, helpful and friendly. There is an atmosphere of warmth and care.
Latest Reviews for Beddell House at Sherburn Hospital
10 March 2025
Running a care home is incredibly hard and no care home is perfect. But if I had to recommend a care home in Durham to anyone it would undoubtedly be this one. There are some incredible carers who work tirelessly to care for the residents - and its hard, demanding work at times. Would always wish for more but this is the reality of most care homes - and I would say Sherburn House is pretty good. It truly is the staff that make the difference- and they do here. Thank you for everything you do - it's seen and very much appreciated.
10 June 2024
Failure of management to follow correct procedures regarding assessment of care. Using social workers to get rid of residents. Saying to social workers they have been helpful & kept the family informed when they have not. Ignoring family who holds power of attorney (care) & consequently illegally applying procedures eg DOLS & sedation medication (not approved by POA) without POA knowledge to make it easier for the carers, instead of actually using care? Manager always on holiday. Never available to discuss. Works from home. Instead of the manager investigating situations herself, she takes the word of the staff. An incident in the home regarding over medication & adverse reaction was never documented, instead given sedation not approved by POA to counteract. Not sure why open as a care home, only limited amount of care prepared to be provided. They could however provide more care and do so to certain residents. Movement of resident out of home, only in the best interest of home & charity, not resident.
09 May 2024
I would just like to say what an amazing care home this is, my mum, who has been in since February 2024, has been so well cared for, nothing is too much trouble. The staff are all very caring and pleasant, they treat her with great kindness and respect. The food is great, she has started eating again, gets her hair done, she is very happy, what a relief to know when I go home she will be very well cared for. They very quickly pick up on any health problems and deal with it professionally and immediately. It must be the best care home, at least in the North east, five-star.
19 January 2024
Beddell House is a lovely place. The home itself is comfortable and spacious and it is particularly nice that Mum has her own sitting room. The grounds are huge and well-kept. But the main thing of course is the staff who are so kind and caring. Mum has been there a while now and they have managed her deteriorating abilities with such good humour and compassion.
11 January 2024
We are so happy with the care my mam is receiving at Beddell House at Sherburn Hospital. She is treated with the utmost care and patience and seems to have settled in really well. The home itself is beautiful, spotlessly clean and modern in stunning surroundings. We would prefer there was a better chef on site, as the food quality has deteriorated recently, but other than that, everything is perfect.
11 January 2024
Mum went originally for respite then decided to stay. She’s been at Beddell House at Sherburn Hospital now for over twelve months. The staff are friendly and the residents seem well looked after. Food is good and best of all, Mum is very happy. They have an entertainment manager who organises events, visits from performers, activities, so much going on.
10 January 2024
Care of my mother is outstanding, staff are truly caring, take time to listen to my mother and make everyone who visits her welcome. They listen to family queries and suggestions and act upon them, treat my mother with dignity and as an individual, encouraging her to talk about her life and join in activities. Having cared for my mother for a number of years I am confident in the care she receives from staff at Beddell House which is a great relief to know she is well cared for and safe, in excellent accommodation.
08 January 2024
Staff from the manager through to the carers lack experience, skills and training. Even if staff were well trained and experienced, there aren't enough staff on duty to provide good quality care over 3 separate floors in such a large building. Staff don't take opportunities to learn from family members /unpaid carers. My father came home with 2 significant wounds which we knew nothing about. One was a huge abscess on his chest that according to his care notes which I obtained via a SAR had been present for almost 3 months but had never been treated. Food is average at best. The best things about Bedell House are the rooms (with separate bedroom and living area and en suite toilet and shower), the outlook from the public rooms and the woodland walk that's accessible with a wheelchair/mobility scooter.
01 October 2018
I have just enjoyed 8 days in Beddell House after having a Total Knee Replacement. I was treated with the utmost care and nothing too much trouble. I observed that all residents received the same treatment by Staff and nothing was too much trouble to them. They went about their jobs with a smile on their face. It was lovely to see how they persuaded residents to partake in activities and to eat as much of the meals as they could manage. It was marvellous to watch how a resident would say ‘I cannot eat today’ but staff would persuade them they needed to eat (no bullying just patience) and before too long food would be eaten. Thank you all staff for a most enjoyable stay.
09 August 2016
Beddell House is a beautiful house, set in a quiet and rural location. It is spacious and airy and well-maintained. Residents have both a living room and a bedroom, as well as a bathroom, all of which are of a generous size. The staff are very kind, helpful and friendly. There is an atmosphere of warmth and care.