Submit a Review for Grosvenor Park Care Home
Burnside Road, Darlington, DL1 4SU
View Full Details of Grosvenor Park Care HomeLatest Reviews for Grosvenor Park Care Home
03 March 2025
My dad enjoyed being here. Most of the staff are very friendly and they care about his languary (he is czech republic). The staff try to translate for his needs. And he is safe here and always happy.
14 February 2025
On the rare occasion I have had to bring something up, the staff have sorted it out for me as soon as possible.
14 February 2025
The staff at Grosvenor Park Care Home are very caring and attentive to all Mam's needs. Nothing is too much trouble. They are a credit to the home. Mam is very comfortable and enjoys all the activities the home provides, especially the music and entertainment. In the summertime, the garden is a lovely place to sit and enjoy an afternoon cup of tea.
14 February 2025
I have found that the care support is excellent and the management and the running of the home are good. Mam is very content and really enjoys the activities. The cleanliness is always kept to a high standard and the food is first class, always home cooked. In the warm months, she enjoys the patio and the garden which is kept lovely.
21 November 2024
My mum is very settled at Grosvenor Park and the staff treat her with dignity and as an individual. The staff are friendly and understanding and approachable. I am always made to feel very welcome when I visit and have got to know the staff well. I am confident that my mum is well looked after and should there be any concerns for her welfare that members of her family would be informed.
21 October 2024
Overall I had a great experience. The bathroom wasn't cleaned properly when I first arrived. The food requirements wasn't fully catered for. All staff were excellent. I was made to feel so welcome. The main complaint was the cleanliness of the kitchen in the residents' dining area, the microwave, toaster and kettle were dirty, filthy until they got a new one and the inside lid of the kitchen bin was never cleaned, it was filthy.
18 July 2024
I enjoyed my stay very much. I was cared for by a team of very good staff who were always very polite, kind and efficient. Management checked regularly to make sure I was satisfied with my care.
28 June 2024
Bedroom lights are very dim. Patio and paths need urgent attention. Food is ok but a bit bland and lacks choice. Could do with cups with larger handles i.e. mugs. Clients would find them easier to use and encourage hydration. Overall staff work very hard to care for residents and relatives.
22 August 2023
My wife has recently experienced slight swallowing difficulties. The Grosvenor Park team responded promptly and appropriately and arranged for a S.A.L.T team to visit and address my wife's problem. This resulted in an immediate adjustment to her dietary needs and has been implemented. After consultation, it has also been decided to transfer my wife by hoist, in order to secure her safety and that of staff.
26 January 2023
I find this care home hard-working by all the staff. Nothing is too much trouble. I go every day to see my wife and when I leave I know she is in good hands.
06 January 2023
This care home is absolutely fantastic. They all really care about their residents, and the monitoring by seniors is spot on, with a brilliant teamwork structure in effect. The seniors go above and beyond their call of duty to ensure what needs to be done is done. My mum recently had a crisis, and the senior in charge, took full responsibility, and when unable to reach me by phone after calling four times went to my house and sent a family member of hers out to look for me, where she suspected I may be. Mum was taken to hospital after this staff member deemed it necessary to call emergency paramedics, and as Mum was extremely poorly, this was totally the right move. This was also the 2nd time a similar had occurred. All the staff are very aware and on the ball, and I am so glad I chose this home for my mum. The manager is also fully aware at all times of all that is going on, as seems very 'hands-on' and involved with both her staff and residents. Cannot fault this place at all. Perfect.
20 June 2022
I have been in Grosvenor Park Care Home since 2007 and I have been very happy. All of the staff are very good, Also, if you have problems management will help you. I would like to thank the activity lady for coming to the home. She has done a wonderful job.
06 June 2022
I am very happy with the care my mother-in-law receives at Grosvenor. The staff are always helpful and very professional. I would certainly recommend Grosvenor Park Care Home to friends and family.
29 May 2022
I was admitted to care after the hospital discharged me and I was assessed as needing 24-hour care by Social Services. My experience at Grosvenor Park Care Home was excellent. All involved in my care have done their very best to look after me, for which I am very grateful. The manager was very careful to make sure my needs were met and went out of her way to help me many times. I am very grateful for her help and also for her administrator.
29 June 2021
The home is nice the staff are always happy my nan seems happy all the time I'm so happy she is being looked after well. The manager is very kind always chats to me always there to talk. I give this care home 5 stars.
29 June 2021
Very caring and warm friendly family-like atmosphere. They provide my mother with loving and attentive help.
28 June 2021
N/A, unable to access the care home due to COVID restrictions so unable to comment on these accurately. Pod visits only behind plastic screens until Covid restrictions are lifted.
07 June 2021
Excellent caring staff showing love and understanding to mom during a difficult period of her life healthwise. Thank you.
14 April 2021
My mum has been a resident for 3 years and the staff have always treated her with care and respect, so she can retain her dignity. Any questions I have are answered fully and straight away, nothing is too much trouble.
03 September 2020
Fantastic care of a relative with complex mental health needs. Staff friendly and always willing to help.
Latest Reviews for Grosvenor Park Care Home
03 March 2025
My dad enjoyed being here. Most of the staff are very friendly and they care about his languary (he is czech republic). The staff try to translate for his needs. And he is safe here and always happy.
14 February 2025
On the rare occasion I have had to bring something up, the staff have sorted it out for me as soon as possible.
14 February 2025
The staff at Grosvenor Park Care Home are very caring and attentive to all Mam's needs. Nothing is too much trouble. They are a credit to the home. Mam is very comfortable and enjoys all the activities the home provides, especially the music and entertainment. In the summertime, the garden is a lovely place to sit and enjoy an afternoon cup of tea.
14 February 2025
I have found that the care support is excellent and the management and the running of the home are good. Mam is very content and really enjoys the activities. The cleanliness is always kept to a high standard and the food is first class, always home cooked. In the warm months, she enjoys the patio and the garden which is kept lovely.
21 November 2024
My mum is very settled at Grosvenor Park and the staff treat her with dignity and as an individual. The staff are friendly and understanding and approachable. I am always made to feel very welcome when I visit and have got to know the staff well. I am confident that my mum is well looked after and should there be any concerns for her welfare that members of her family would be informed.
21 October 2024
Overall I had a great experience. The bathroom wasn't cleaned properly when I first arrived. The food requirements wasn't fully catered for. All staff were excellent. I was made to feel so welcome. The main complaint was the cleanliness of the kitchen in the residents' dining area, the microwave, toaster and kettle were dirty, filthy until they got a new one and the inside lid of the kitchen bin was never cleaned, it was filthy.
18 July 2024
I enjoyed my stay very much. I was cared for by a team of very good staff who were always very polite, kind and efficient. Management checked regularly to make sure I was satisfied with my care.
28 June 2024
Bedroom lights are very dim. Patio and paths need urgent attention. Food is ok but a bit bland and lacks choice. Could do with cups with larger handles i.e. mugs. Clients would find them easier to use and encourage hydration. Overall staff work very hard to care for residents and relatives.
22 August 2023
My wife has recently experienced slight swallowing difficulties. The Grosvenor Park team responded promptly and appropriately and arranged for a S.A.L.T team to visit and address my wife's problem. This resulted in an immediate adjustment to her dietary needs and has been implemented. After consultation, it has also been decided to transfer my wife by hoist, in order to secure her safety and that of staff.
26 January 2023
I find this care home hard-working by all the staff. Nothing is too much trouble. I go every day to see my wife and when I leave I know she is in good hands.
06 January 2023
This care home is absolutely fantastic. They all really care about their residents, and the monitoring by seniors is spot on, with a brilliant teamwork structure in effect. The seniors go above and beyond their call of duty to ensure what needs to be done is done. My mum recently had a crisis, and the senior in charge, took full responsibility, and when unable to reach me by phone after calling four times went to my house and sent a family member of hers out to look for me, where she suspected I may be. Mum was taken to hospital after this staff member deemed it necessary to call emergency paramedics, and as Mum was extremely poorly, this was totally the right move. This was also the 2nd time a similar had occurred. All the staff are very aware and on the ball, and I am so glad I chose this home for my mum. The manager is also fully aware at all times of all that is going on, as seems very 'hands-on' and involved with both her staff and residents. Cannot fault this place at all. Perfect.
20 June 2022
I have been in Grosvenor Park Care Home since 2007 and I have been very happy. All of the staff are very good, Also, if you have problems management will help you. I would like to thank the activity lady for coming to the home. She has done a wonderful job.
06 June 2022
I am very happy with the care my mother-in-law receives at Grosvenor. The staff are always helpful and very professional. I would certainly recommend Grosvenor Park Care Home to friends and family.
29 May 2022
I was admitted to care after the hospital discharged me and I was assessed as needing 24-hour care by Social Services. My experience at Grosvenor Park Care Home was excellent. All involved in my care have done their very best to look after me, for which I am very grateful. The manager was very careful to make sure my needs were met and went out of her way to help me many times. I am very grateful for her help and also for her administrator.
29 June 2021
The home is nice the staff are always happy my nan seems happy all the time I'm so happy she is being looked after well. The manager is very kind always chats to me always there to talk. I give this care home 5 stars.
29 June 2021
Very caring and warm friendly family-like atmosphere. They provide my mother with loving and attentive help.
28 June 2021
N/A, unable to access the care home due to COVID restrictions so unable to comment on these accurately. Pod visits only behind plastic screens until Covid restrictions are lifted.
07 June 2021
Excellent caring staff showing love and understanding to mom during a difficult period of her life healthwise. Thank you.
14 April 2021
My mum has been a resident for 3 years and the staff have always treated her with care and respect, so she can retain her dignity. Any questions I have are answered fully and straight away, nothing is too much trouble.
03 September 2020
Fantastic care of a relative with complex mental health needs. Staff friendly and always willing to help.