Latest Reviews for Astor Court
19 August 2024
I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help. So far we cannot fault the service and those who work there, other residents also look content within the unit we visit.
20 May 2024
I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!
05 April 2024
Most decent place to live. Staff brill. Very professional. Kind and considerate.
16 June 2023
Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.
09 April 2023
My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.
08 March 2023
My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring. It is difficult to mark the options below fairly as I was unable to observe during the week. What stood out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.
20 December 2022
I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.
15 December 2022
My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.
12 December 2022
Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.
24 November 2022
I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.
17 November 2022
Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.
17 November 2022
Prompt action to any requests and concerns we raise. Excellent.
07 September 2022
As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.
08 July 2021
My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.
14 January 2021
I salute you all as your dedication and care is outstanding. My uncle has been cared for so well thank you. All fantastic, manager and outstanding staff. Being a care provider myself I speak for all my family when I say thanks so much.
02 March 2020
I moved my mum to this home before last Christmas and I am extremely impressed with this home. The care is exceptional, the carers are brilliant, nothing is too much trouble, they are friendly, caring and cheerful. I was worried about moving mum but had to as the last place was terrible, I am so pleased I did. Five stars are not enough for this place!
12 September 2019
My sister got taken into care as she has Huntington's and Astor Court was a short term fix until we found her something else as she is only 49 and too young for this care home. But, apart from the fact it is full of old people, she loves it. She is well taken care of. All the staff are lovely and so friendly. My sister gets on so well with the staff that she wants to take them all to her new care home.
02 May 2019
Very happy with the care and attention lovely staff very kind and helpful. Very well fed lovely food I ate far too much, diet starts tomorrow. You hear so many bad reports about care homes but this is really good. The one downside is there should be activities to pass the time other than that no qualms at all.
29 April 2019
My Dad came into Astor Court after living alone after my Mam died over 20 years ago. About 5-6 years ago he was diagnosed with dementia. It was getting a real worry my dad being on his own. I was recommended Astor Court as I live in Cramling and wanted my Dad nearby. From my first meeting with the Manager all has gone great. The staff are great with my Dad.
29 October 2018
My mother was transferred from sheltered accommodation to Astor Court, she was depressed and not feeling very good. Since she arrived she has much improved in her well being and looks a lot happier. All this is down to all the staff being so understanding, kind, helpful and caring. Nothing is too much trouble to all the staff looking after her. Her room is very comfortable and caters for all her needs. Loung area is very comfortable and clean, all the building is well maintained. I would strongly recommend Astor Court to anyone - god stars!
Latest Reviews for Astor Court
19 August 2024
I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help. So far we cannot fault the service and those who work there, other residents also look content within the unit we visit.
20 May 2024
I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!
05 April 2024
Most decent place to live. Staff brill. Very professional. Kind and considerate.
16 June 2023
Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.
09 April 2023
My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.
08 March 2023
My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring. It is difficult to mark the options below fairly as I was unable to observe during the week. What stood out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.
20 December 2022
I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.
15 December 2022
My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.
12 December 2022
Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.
24 November 2022
I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.
17 November 2022
Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.
17 November 2022
Prompt action to any requests and concerns we raise. Excellent.
07 September 2022
As a family, we are very happy and content that our dad is settled and seems very happy with his new home, and the staff in particular. We find the staff more than helpful. Nothing is a trouble to them which is really nice.
08 July 2021
My mam has been in and out of hospital since February due to various illnesses and struggling at home. After speaking to a care team manager on the last ward he mentioned residential care as an option and I agreed, and as I live in Cramlington I wanted her to be closer to us for her grandchildren to still see her as they have always had a close bond. I suggested Astor Court as it is a great home and because my mam is young, the home's age intake was welcoming. I also chose Astor Court because should my mam's need's change to nursing care, there is the lodge meaning it wouldn't be a huge upheaval for her and not as much stress for us because we won't have to search for an entirely new home. My mam has been there for two weeks respite initially and she has loved it and wants to stay. She has been so well cared for and feels safe there. Her wellbeing, mood, and diet have improved massively in these two weeks. All the staff are kind, understanding, and empathetic towards her.
14 January 2021
I salute you all as your dedication and care is outstanding. My uncle has been cared for so well thank you. All fantastic, manager and outstanding staff. Being a care provider myself I speak for all my family when I say thanks so much.
02 March 2020
I moved my mum to this home before last Christmas and I am extremely impressed with this home. The care is exceptional, the carers are brilliant, nothing is too much trouble, they are friendly, caring and cheerful. I was worried about moving mum but had to as the last place was terrible, I am so pleased I did. Five stars are not enough for this place!
12 September 2019
My sister got taken into care as she has Huntington's and Astor Court was a short term fix until we found her something else as she is only 49 and too young for this care home. But, apart from the fact it is full of old people, she loves it. She is well taken care of. All the staff are lovely and so friendly. My sister gets on so well with the staff that she wants to take them all to her new care home.
02 May 2019
Very happy with the care and attention lovely staff very kind and helpful. Very well fed lovely food I ate far too much, diet starts tomorrow. You hear so many bad reports about care homes but this is really good. The one downside is there should be activities to pass the time other than that no qualms at all.
29 April 2019
My Dad came into Astor Court after living alone after my Mam died over 20 years ago. About 5-6 years ago he was diagnosed with dementia. It was getting a real worry my dad being on his own. I was recommended Astor Court as I live in Cramling and wanted my Dad nearby. From my first meeting with the Manager all has gone great. The staff are great with my Dad.
29 October 2018
My mother was transferred from sheltered accommodation to Astor Court, she was depressed and not feeling very good. Since she arrived she has much improved in her well being and looks a lot happier. All this is down to all the staff being so understanding, kind, helpful and caring. Nothing is too much trouble to all the staff looking after her. Her room is very comfortable and caters for all her needs. Loung area is very comfortable and clean, all the building is well maintained. I would strongly recommend Astor Court to anyone - god stars!