Submit a Review for Riverside House
Gas House Lane, Low Stanners, Morpeth, NE61 1TE
View Full Details of Riverside HouseLatest Reviews for Riverside House
24 February 2025
My mum is very well cared for at Riverside House. She has settled well and takes an active role in the family activities, with the new activities co-ordinator who is outstanding. All of the staff, both caring and domestic, along with all managers and admin, are very approachable and efficient. We are extremely happy with the care provided.
21 October 2024
My aunt came into care for respite but because of the care given she has decided to stay. I am pleased with everything I have seen and it is great my aunt feels safe now. Many thanks to all the staff.
21 October 2024
From the minute I entered the home I felt "at home". The staff have been great during my stay. I initially went in as respite for three weeks, but have decided to stay. I feel safe, the food is great and I'm very happy.
25 January 2024
I can honestly say that my uncle going into Riverside care home was the best move our family made. Instantly the worry and pressure were lifted with the confidence we had that the staff would care and he would be safe. On arrival we were greeted and made so welcome all aspects of the home's procedures were explained in a clear friendly manner and assured that if we had any concerns or were unsure of anything we would just need to ask. Every member of staff introduced themselves to us and my uncle explaining their role within the home and chatting to my uncle. The management of the home is second to none with the entertainment and activities well planned and thought out. Nothing is a trouble and we can rest easy with confidence that our uncle is being cared for 100%. Outstanding.
14 November 2023
Staff are so kind and caring when relating to the residents. The personal histories of the residents are respected along with their present activity. I feel the home gives so much of a sense of security as possible for someone who needs to be looked after, whether they acknowledge that need or not. The activities and lounge set-up provide stimulation and company for my mother.
20 September 2023
Riverside House was a life changing decision for my grandad. Initially, I was so worried about my grandad going into care, about trusting strangers with his support, I never needed to panic. They are were like family to him, everyone was so lovely. My grandad had a stroke last Christmas, he was bed bound and we had little hope of him walking again, or getting his strength back. He had no motivation to go on in life. Riverside made such an effort from the start, to involve him in activities, he came back to us and built his strength back with the help of the exercises every day in the group sessions. He went from respite with a view to a permanent space to going home walking and happy in 7 months. I could never thank the staff enough for what they have done for him. He was very reluctant to accept support but they built up trust with him. They involve the community and have so many visitors, performers, Dogs and nursery children visit weekly. Good mental health is at the forefront of the care.
07 September 2023
The activities are absolutely amazing, they get all the residents involved. My dad loves it. Amazing staff, friendly and professional. Food is brilliant! Super clean aswell.
07 September 2023
Like Riverside House, can't fault anything. My father is very happy here. The staff are wonderful. There's a very good range of activities and there are things on every day so we know Father is in very good hands here.
29 June 2023
A brief message to express thanks to the manager and your team for making Mam's move to Riverside House such a success: long may that success continue! From our earliest enquiries, the team has convinced us that Riverside House is the best place for Mam to be. We worked with the team, and other relevant professionals, towards the move to Riverside House and, having prepared the ground, we couldn't have asked for a more helpful response in the run up to, and immediately following, admission. It is still early days, but the signs so far are very encouraging and give us considerable comfort that Mam is in safe hands. If there is ever anything you think we should know, or help or advice we can provide to assist in the care and support you and your team provide to Mam, please don't hesitate to let me know. Please share our appreciation with your team. We look forward to future visits and to voicing our appreciation more directly to your team.
02 June 2023
This care home is superb! They consistently go above and beyond to provide the residents with varied, quality activities to keep them stimulated. This has been particularly so in their work with their dementia choir - the work that has gone in, and the results are amazing.
21 May 2023
Staff regularly engage with residents without prompts. Residents look happy and fulfilled. Plenty of activities and tea/biscuits. Out of 4 times I have been there have been activities and residents enjoying themselves. This is my first-hand experience of visiting a residential facility and it is always a very positive one. My mother's room is spacious and the bathroom large and she engages happily with staff.
04 May 2023
From the outset the staff at Riverside House were friendly, warm and welcoming. My mother was anxious about her respite stay, but the staff's reassurance and kind welcome soon settled her. The meals were a huge hit with my mum! The range of activities were varied and staff enabled Mum to take part. Overall, an excellent experience for her and peace of mind for me!
18 April 2023
My mum has been at Riverside for the past four years, and although she was reluctant to go into a care home, she has been the happiest she has been for a long time. The staff were always kind, caring, engaging and ready to have a laugh. She felt happy and at home. The activities are broad and inclusive and help to stimulate all the residents rather than leave them sitting in chairs and bored all day. They received a well-deserved award for the activities recently. I thank them all for making my mum’s last few years as happy as they could.
18 April 2023
Dad (eighty-four) moved in here following a stroke which left him immobile. His prognosis was not good. Three months later he is walking, his memory has improved and best of all he has made lots of new friends. He is happier now than he has been in a very long time. The staff are super friendly and treat Dad with respect and care.
21 March 2023
My wife is very well looked after by the caring staff. Her overall well-being has improved during the time she has been a resident. The reason I chose this home was because of its excellent rating and the fact an excellent activities manager was in post 5 days per week. I cannot stress the importance of the well-being of the residents of the activities he does an excellent job exercising their minds.
25 January 2023
Overall, I am very happy with the care my mum receives. The carers are very kind and helpful and go out of their way to encourage my mum to join in things and make her happy. My mum has had two serious choking episodes and they literally saved her life. It gives me peace of mind knowing my mum is safe and well looked after. The home has a friendly, welcoming feel to it and it feels like one happy family there. Well done Riverside and I wouldn't hesitate to recommend it to people for their loved ones.
12 January 2023
My father was in this care home 2 years ago and the staff were excellent so I didn't hesitate to get my mym here and she loves it. The standard of care is so good and it is a high comfort to the family to know she gets the best care with stimulating activities.
07 September 2022
Overall staff are extremely good and caring towards residents. They demonstrate understanding, and empathy towards individuals and know when to step back and allow a resident to have his/her lead. We always get a phone call to alert us of a fall which is great. Staff cope well with lots of different relatives phoning and understand the importance of keeping us all involved. Always willing to enable a visit where possible. Yes - there are problems with mixing up of clothes and owners but I recognise the difficulties caused by dementia. Presentation of food is sometimes lacking. Offering a cuppa to visitors is very welcome and makes us feel involved.
07 September 2022
Since my mother arrived at Riverside House I have found the place to be clean and comfortable and a safe environment. She seems to be quite settled and I am more than happy with the way the staff treat her (with dignity). I would have no problem recommending the place to anyone who was thinking of sending a loved one there.
24 August 2022
This is a lovely care home. We have just visited, and it was clean, and the staff were so friendly and welcoming. We took Mum into the garden, which is well laid out and well kept, also the bird feeders were filled. A member of staff brought a wheelchair for Mum and was very helpful. Mum’s room was clean, and the things she needed were available. Mum says she likes the food and the selection she is given. She also likes doing activities, which seem interesting and varied and tells me about what she has done. The staff are so kind and caring towards Mum, and have a laugh with her which she likes. They are very helpful when I phone to speak to Mum or to ask anything. The manager is very caring, knowledgeable and helpful and always responds to anything I ask. The atmosphere is very good, and I’m very happy that Mum is being cared for here.
Latest Reviews for Riverside House
24 February 2025
My mum is very well cared for at Riverside House. She has settled well and takes an active role in the family activities, with the new activities co-ordinator who is outstanding. All of the staff, both caring and domestic, along with all managers and admin, are very approachable and efficient. We are extremely happy with the care provided.
21 October 2024
My aunt came into care for respite but because of the care given she has decided to stay. I am pleased with everything I have seen and it is great my aunt feels safe now. Many thanks to all the staff.
21 October 2024
From the minute I entered the home I felt "at home". The staff have been great during my stay. I initially went in as respite for three weeks, but have decided to stay. I feel safe, the food is great and I'm very happy.
25 January 2024
I can honestly say that my uncle going into Riverside care home was the best move our family made. Instantly the worry and pressure were lifted with the confidence we had that the staff would care and he would be safe. On arrival we were greeted and made so welcome all aspects of the home's procedures were explained in a clear friendly manner and assured that if we had any concerns or were unsure of anything we would just need to ask. Every member of staff introduced themselves to us and my uncle explaining their role within the home and chatting to my uncle. The management of the home is second to none with the entertainment and activities well planned and thought out. Nothing is a trouble and we can rest easy with confidence that our uncle is being cared for 100%. Outstanding.
14 November 2023
Staff are so kind and caring when relating to the residents. The personal histories of the residents are respected along with their present activity. I feel the home gives so much of a sense of security as possible for someone who needs to be looked after, whether they acknowledge that need or not. The activities and lounge set-up provide stimulation and company for my mother.
20 September 2023
Riverside House was a life changing decision for my grandad. Initially, I was so worried about my grandad going into care, about trusting strangers with his support, I never needed to panic. They are were like family to him, everyone was so lovely. My grandad had a stroke last Christmas, he was bed bound and we had little hope of him walking again, or getting his strength back. He had no motivation to go on in life. Riverside made such an effort from the start, to involve him in activities, he came back to us and built his strength back with the help of the exercises every day in the group sessions. He went from respite with a view to a permanent space to going home walking and happy in 7 months. I could never thank the staff enough for what they have done for him. He was very reluctant to accept support but they built up trust with him. They involve the community and have so many visitors, performers, Dogs and nursery children visit weekly. Good mental health is at the forefront of the care.
07 September 2023
The activities are absolutely amazing, they get all the residents involved. My dad loves it. Amazing staff, friendly and professional. Food is brilliant! Super clean aswell.
07 September 2023
Like Riverside House, can't fault anything. My father is very happy here. The staff are wonderful. There's a very good range of activities and there are things on every day so we know Father is in very good hands here.
29 June 2023
A brief message to express thanks to the manager and your team for making Mam's move to Riverside House such a success: long may that success continue! From our earliest enquiries, the team has convinced us that Riverside House is the best place for Mam to be. We worked with the team, and other relevant professionals, towards the move to Riverside House and, having prepared the ground, we couldn't have asked for a more helpful response in the run up to, and immediately following, admission. It is still early days, but the signs so far are very encouraging and give us considerable comfort that Mam is in safe hands. If there is ever anything you think we should know, or help or advice we can provide to assist in the care and support you and your team provide to Mam, please don't hesitate to let me know. Please share our appreciation with your team. We look forward to future visits and to voicing our appreciation more directly to your team.
02 June 2023
This care home is superb! They consistently go above and beyond to provide the residents with varied, quality activities to keep them stimulated. This has been particularly so in their work with their dementia choir - the work that has gone in, and the results are amazing.
21 May 2023
Staff regularly engage with residents without prompts. Residents look happy and fulfilled. Plenty of activities and tea/biscuits. Out of 4 times I have been there have been activities and residents enjoying themselves. This is my first-hand experience of visiting a residential facility and it is always a very positive one. My mother's room is spacious and the bathroom large and she engages happily with staff.
04 May 2023
From the outset the staff at Riverside House were friendly, warm and welcoming. My mother was anxious about her respite stay, but the staff's reassurance and kind welcome soon settled her. The meals were a huge hit with my mum! The range of activities were varied and staff enabled Mum to take part. Overall, an excellent experience for her and peace of mind for me!
18 April 2023
My mum has been at Riverside for the past four years, and although she was reluctant to go into a care home, she has been the happiest she has been for a long time. The staff were always kind, caring, engaging and ready to have a laugh. She felt happy and at home. The activities are broad and inclusive and help to stimulate all the residents rather than leave them sitting in chairs and bored all day. They received a well-deserved award for the activities recently. I thank them all for making my mum’s last few years as happy as they could.
18 April 2023
Dad (eighty-four) moved in here following a stroke which left him immobile. His prognosis was not good. Three months later he is walking, his memory has improved and best of all he has made lots of new friends. He is happier now than he has been in a very long time. The staff are super friendly and treat Dad with respect and care.
21 March 2023
My wife is very well looked after by the caring staff. Her overall well-being has improved during the time she has been a resident. The reason I chose this home was because of its excellent rating and the fact an excellent activities manager was in post 5 days per week. I cannot stress the importance of the well-being of the residents of the activities he does an excellent job exercising their minds.
25 January 2023
Overall, I am very happy with the care my mum receives. The carers are very kind and helpful and go out of their way to encourage my mum to join in things and make her happy. My mum has had two serious choking episodes and they literally saved her life. It gives me peace of mind knowing my mum is safe and well looked after. The home has a friendly, welcoming feel to it and it feels like one happy family there. Well done Riverside and I wouldn't hesitate to recommend it to people for their loved ones.
12 January 2023
My father was in this care home 2 years ago and the staff were excellent so I didn't hesitate to get my mym here and she loves it. The standard of care is so good and it is a high comfort to the family to know she gets the best care with stimulating activities.
07 September 2022
Overall staff are extremely good and caring towards residents. They demonstrate understanding, and empathy towards individuals and know when to step back and allow a resident to have his/her lead. We always get a phone call to alert us of a fall which is great. Staff cope well with lots of different relatives phoning and understand the importance of keeping us all involved. Always willing to enable a visit where possible. Yes - there are problems with mixing up of clothes and owners but I recognise the difficulties caused by dementia. Presentation of food is sometimes lacking. Offering a cuppa to visitors is very welcome and makes us feel involved.
07 September 2022
Since my mother arrived at Riverside House I have found the place to be clean and comfortable and a safe environment. She seems to be quite settled and I am more than happy with the way the staff treat her (with dignity). I would have no problem recommending the place to anyone who was thinking of sending a loved one there.
24 August 2022
This is a lovely care home. We have just visited, and it was clean, and the staff were so friendly and welcoming. We took Mum into the garden, which is well laid out and well kept, also the bird feeders were filled. A member of staff brought a wheelchair for Mum and was very helpful. Mum’s room was clean, and the things she needed were available. Mum says she likes the food and the selection she is given. She also likes doing activities, which seem interesting and varied and tells me about what she has done. The staff are so kind and caring towards Mum, and have a laugh with her which she likes. They are very helpful when I phone to speak to Mum or to ask anything. The manager is very caring, knowledgeable and helpful and always responds to anything I ask. The atmosphere is very good, and I’m very happy that Mum is being cared for here.