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174 Main Street, Spittal, Berwick-upon-Tweed, TD15 1RD
View Full Details of Garden HouseLatest Reviews for Garden House
26 December 2024
We recently lost our father who had been a resident of Garden House for nearly a year. Words are not enough to express our gratitude to all members of staff, carers, cleaners, chefs and management who over those 10 months made Dad's life as comfortable as anyone could have. From staff popping their heads around his door and saying a simple hello, how are you today, to the full-on care seeing to his everyday needs. Dad was given the care, attention and empathy with staff going above and beyond, with management giving support after our father's passing to me which was a great help. A great team.
24 May 2024
My mother was in care at the Garden House Care Home for 11 months. She saw it as her own home and loved the care staff and chef and domestic staff. The management were professional when dealing with care planning, social workers, physiotherapists and OTs. The family were all happy with the professional care that was given.
17 May 2024
May I first start by saying that Garden House Care Home is to a very very high standard. The gardens are immaculate and pristine. Walking through the doors of the care home, you get that feeling of a good place, light airy, staff that are so polite, and very respectful of their residents. The management run the home so very well, you can see that the staff and managers are busy, but are happy. Mum spent the duration of her last years here, and was so comfortable. Getting to know the staff on a personal level, is also a great comfort. Visiting regularly, we were always asked whether we needed anything, and was everything ok, which is another great comfort to us and the family. The care home catered very well for the residents in respect of entertainment, there was always something going on. The level of care given here goes over and above. We were very very happy with Mum's stay here. The management and staff should be so proud of the good work that is achieved here. Excellent work!
19 October 2023
Mum's absolutely thriving at Garden House. She always looks happy and well cared for and she is encouraged to get involved with the activities that she is interested in. Well done and thank you to all the staff.
17 October 2023
I'm still impressed by the level and standard of care for my wife at Garden House after two years. The home is always welcoming and clean, the staff kindly, so patient, cheerful and compassionate and the management excellent. There is no question that the residents are well looked after, with complete respect for their dignity and needs. Recently, I have joined my wife regularly for evening meals and even my vegan diet is catered for. As a family, we're so pleased we chose this home for my wife's care. Well done to the manager and all the staff!
17 October 2023
My mum has only been in Garden House for about a month, but my first impressions are that the staff are kind, caring and frequently go that extra mile to deliver person-centred care. My other half is an experienced carer in another local care home and is very impressed by the way Garden House is run; especially seeing how involved the manager is in delivering care to the residents on a day-to-day basis. The place is bright and cheerful. My mum is impressed with the size of her room and it’s lovely outlook. We are hoping she’ll enjoy many happy times there.
16 October 2023
My mum has settled very well into Garden House. The staff are brilliant with all residents, despite their varying needs of care. Mum really enjoys the activities and is a willing participant in anything musical. Her room is lovely with plenty of room and an en-suite bathroom. I cannot believe how easy she has settled into her new surroundings, that is through the kind and caring staff. Well done Garden House.
07 September 2023
The staff and management are very caring and always have time to answer questions. The staff regularly check service users are okay. Always a cup of coffee available if required. I'm happy my relative is in such safe, caring hands.
17 August 2023
The manager and her team are fantastic, a perfect place for Mum. Garden House are constantly pro-active, caring and compassionate, always with the resident's best interests a the care of what they do. Activities, ideas, the inclusion of family and advice are always available for questions or advice on Mum's health.
11 August 2023
We are going through a difficult period with Mum's dementia and overall care but the home has been excellent in supporting my mum. We have held a series of meetings and made some changes to the room, her routines and overall interaction with the staff.
08 August 2023
I have visited my brother in this home for two years on a monthly basis. Having experienced visiting care homes / nursing homes on a professional basis, I feel qualified to comment on this home. I found the home to be of a very high standard of care. Entering the home leaves one with a feeling of calmness with soft music and lighting. The caring approach to the residents is one of a gentle, loving, personal touch. My brother is always cared for physically and appears very happy.
08 August 2023
Arrival parking is satisfactory. Security on arrival is always two door security with a staff member required for access. First impressions are very good. Décor and cleanliness are excellent. The room of the resident was very clean and adequate with good security. The resident always appears happy with a big smile and appears healthy and well-fed. Overall - excellent.
31 July 2023
The staff made us very welcome and the rooms were excellent.
22 July 2023
All ladies clean and tidy, staff cheery, ladies' needs met immediately by staff. Everyone treated with dignity and respect, activity on the day of my visit was a manicure. Ladies asked what colour of nail varnish or if they wanted nail varnish. Staff conversed with ladies who didn't have visitors. Drinks and biscuits provided when required. Home immaculate and felt very homely and relaxed feeling. I was made very welcome by staff. Ladies all appeared happy and content. Tactile items on hand for those who needed them, others had items/books they wanted. One lady had some help with a word search, she clearly enjoyed this.
21 July 2023
A very comfortable home, with staff that respect all of their residents equally. Always very clean and tidy, the residents are always clean and well dressed and appear to be very cheery overall. We have been in on different days and times of the week, and there is always some kind of activity going on and the residents are always encouraged to join in as much as possible. The staff are always very approachable and listen if there are any problems we may need to discuss.
20 July 2023
My cousin is a resident in this home. I visited him with his wife in April and was really delighted to see the lovely environment he lived in. We were met by such a friendly carer/staff member who took us to the day room where he was seated. Many of the residents looked up and said hello with beaming smiles and I reciprocated. They all looked very well and happy. His wife showed me his room- spotless, comfortable and welcoming with a lovely outlook. I know that the residents are well cared for and are taken out on several occasions to enjoy the seafront or other events. I see photos of him frequently enjoying activities, ice creams or other goodies. He always has a big beam on his face which is a testament itself to his care here.
03 March 2023
Very welcoming and homely atmosphere, and also involve the residents in lots of various activities.
09 February 2023
Very caring and went above and beyond to keep us informed and up to date with Mum's condition. When Mum passed away, they showed such compassion and kindness which brought us all comfort.
24 August 2022
Just wanted to say a big thank you to all the staff at Garden House. Nothing is ever too much trouble for them. They really are the best, whenever I phone my Mam, they always make every effort to ensure I have contact with her.
05 August 2022
Nice location near the beach and easy to push mum along the prom. Mum does not like the food and the portions are very small but her room is nice the staff interacts with her. She likes to stay in her room and it would be nice if they could provide one-to-one activities, but like everywhere else, there is a shortage of staff.
Latest Reviews for Garden House
26 December 2024
We recently lost our father who had been a resident of Garden House for nearly a year. Words are not enough to express our gratitude to all members of staff, carers, cleaners, chefs and management who over those 10 months made Dad's life as comfortable as anyone could have. From staff popping their heads around his door and saying a simple hello, how are you today, to the full-on care seeing to his everyday needs. Dad was given the care, attention and empathy with staff going above and beyond, with management giving support after our father's passing to me which was a great help. A great team.
24 May 2024
My mother was in care at the Garden House Care Home for 11 months. She saw it as her own home and loved the care staff and chef and domestic staff. The management were professional when dealing with care planning, social workers, physiotherapists and OTs. The family were all happy with the professional care that was given.
17 May 2024
May I first start by saying that Garden House Care Home is to a very very high standard. The gardens are immaculate and pristine. Walking through the doors of the care home, you get that feeling of a good place, light airy, staff that are so polite, and very respectful of their residents. The management run the home so very well, you can see that the staff and managers are busy, but are happy. Mum spent the duration of her last years here, and was so comfortable. Getting to know the staff on a personal level, is also a great comfort. Visiting regularly, we were always asked whether we needed anything, and was everything ok, which is another great comfort to us and the family. The care home catered very well for the residents in respect of entertainment, there was always something going on. The level of care given here goes over and above. We were very very happy with Mum's stay here. The management and staff should be so proud of the good work that is achieved here. Excellent work!
19 October 2023
Mum's absolutely thriving at Garden House. She always looks happy and well cared for and she is encouraged to get involved with the activities that she is interested in. Well done and thank you to all the staff.
17 October 2023
I'm still impressed by the level and standard of care for my wife at Garden House after two years. The home is always welcoming and clean, the staff kindly, so patient, cheerful and compassionate and the management excellent. There is no question that the residents are well looked after, with complete respect for their dignity and needs. Recently, I have joined my wife regularly for evening meals and even my vegan diet is catered for. As a family, we're so pleased we chose this home for my wife's care. Well done to the manager and all the staff!
17 October 2023
My mum has only been in Garden House for about a month, but my first impressions are that the staff are kind, caring and frequently go that extra mile to deliver person-centred care. My other half is an experienced carer in another local care home and is very impressed by the way Garden House is run; especially seeing how involved the manager is in delivering care to the residents on a day-to-day basis. The place is bright and cheerful. My mum is impressed with the size of her room and it’s lovely outlook. We are hoping she’ll enjoy many happy times there.
16 October 2023
My mum has settled very well into Garden House. The staff are brilliant with all residents, despite their varying needs of care. Mum really enjoys the activities and is a willing participant in anything musical. Her room is lovely with plenty of room and an en-suite bathroom. I cannot believe how easy she has settled into her new surroundings, that is through the kind and caring staff. Well done Garden House.
07 September 2023
The staff and management are very caring and always have time to answer questions. The staff regularly check service users are okay. Always a cup of coffee available if required. I'm happy my relative is in such safe, caring hands.
17 August 2023
The manager and her team are fantastic, a perfect place for Mum. Garden House are constantly pro-active, caring and compassionate, always with the resident's best interests a the care of what they do. Activities, ideas, the inclusion of family and advice are always available for questions or advice on Mum's health.
11 August 2023
We are going through a difficult period with Mum's dementia and overall care but the home has been excellent in supporting my mum. We have held a series of meetings and made some changes to the room, her routines and overall interaction with the staff.
08 August 2023
I have visited my brother in this home for two years on a monthly basis. Having experienced visiting care homes / nursing homes on a professional basis, I feel qualified to comment on this home. I found the home to be of a very high standard of care. Entering the home leaves one with a feeling of calmness with soft music and lighting. The caring approach to the residents is one of a gentle, loving, personal touch. My brother is always cared for physically and appears very happy.
08 August 2023
Arrival parking is satisfactory. Security on arrival is always two door security with a staff member required for access. First impressions are very good. Décor and cleanliness are excellent. The room of the resident was very clean and adequate with good security. The resident always appears happy with a big smile and appears healthy and well-fed. Overall - excellent.
31 July 2023
The staff made us very welcome and the rooms were excellent.
22 July 2023
All ladies clean and tidy, staff cheery, ladies' needs met immediately by staff. Everyone treated with dignity and respect, activity on the day of my visit was a manicure. Ladies asked what colour of nail varnish or if they wanted nail varnish. Staff conversed with ladies who didn't have visitors. Drinks and biscuits provided when required. Home immaculate and felt very homely and relaxed feeling. I was made very welcome by staff. Ladies all appeared happy and content. Tactile items on hand for those who needed them, others had items/books they wanted. One lady had some help with a word search, she clearly enjoyed this.
21 July 2023
A very comfortable home, with staff that respect all of their residents equally. Always very clean and tidy, the residents are always clean and well dressed and appear to be very cheery overall. We have been in on different days and times of the week, and there is always some kind of activity going on and the residents are always encouraged to join in as much as possible. The staff are always very approachable and listen if there are any problems we may need to discuss.
20 July 2023
My cousin is a resident in this home. I visited him with his wife in April and was really delighted to see the lovely environment he lived in. We were met by such a friendly carer/staff member who took us to the day room where he was seated. Many of the residents looked up and said hello with beaming smiles and I reciprocated. They all looked very well and happy. His wife showed me his room- spotless, comfortable and welcoming with a lovely outlook. I know that the residents are well cared for and are taken out on several occasions to enjoy the seafront or other events. I see photos of him frequently enjoying activities, ice creams or other goodies. He always has a big beam on his face which is a testament itself to his care here.
03 March 2023
Very welcoming and homely atmosphere, and also involve the residents in lots of various activities.
09 February 2023
Very caring and went above and beyond to keep us informed and up to date with Mum's condition. When Mum passed away, they showed such compassion and kindness which brought us all comfort.
24 August 2022
Just wanted to say a big thank you to all the staff at Garden House. Nothing is ever too much trouble for them. They really are the best, whenever I phone my Mam, they always make every effort to ensure I have contact with her.
05 August 2022
Nice location near the beach and easy to push mum along the prom. Mum does not like the food and the portions are very small but her room is nice the staff interacts with her. She likes to stay in her room and it would be nice if they could provide one-to-one activities, but like everywhere else, there is a shortage of staff.