Submit a Review for Elm Bank Care Home
Dene Road, Hexham, NE46 1HW
View Full Details of Elm Bank Care HomeLatest Reviews for Elm Bank Care Home
14 January 2025
My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.
03 December 2024
We are very pleased with the care and support our Mam receives. She is settled at Elm Bank and it is reassuring to us that she is safe, her needs are well met and she continues to thrive. The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary and are committed to providing personalised care for our Mam. Thank you.
11 November 2024
Our mam has been a resident at Elm Bank for 4 months. We are delighted at how well she has settled in. The staff are all amazing, they are kind, helpful and very dedicated. They treat the residents with great care, attention and dignity. The communication is excellent. We're kept informed of any issues that mam may have and informed of any upcoming medical appointments. The food looks delicious and there is always a good choice. The afternoon cuppa seems to be a firm favourite with mam, and she loves the homemade cakes and biscuits. We always feel so welcome when we visit. We often take our two golden retrievers in and they absolutely adore the attention that they get from everyone in Elm Bank...and the treats! We are so relieved that we have found such a wonderful place for mam. We know she is well cared for, safe and secure and we can't thank the staff enough. We have had a bad experience with a previous home and cannot express how different Elm Bank is. Well done to all!
07 November 2024
My brother treated with care and respect from all the staff. They keep me informed of how well his is and are very flexible in allowing visits etc. Having experience of other care homes with other relatives, this is definitely the best I have experienced
01 November 2024
I have been a resident at Elm Bank Care Home since 30th of June 2023. I moved in after a long stay in hospital because I need knee replacement surgery. I have had one knee done but I am on the waiting list for the second one and I can't go home because I can't walk and use a power wheelchair. l like staying here all the staff are very friendly and helpful the rooms are very nice and the food is good and I can go out in to town when l like. l have the choice to do activities or sit in the lounge but I prefer to keep myself to myself and stay in my room. I also have my meals in my room. At first, I wasn't very keen about moving in here but I have gotten used to it and I have come to terms with the fact I am unable to go anywhere else at the moment.
30 August 2024
My mother was a resident at Elmbank for just over 6 years until her passing in January. She was always treat with kindness, care and compassion with a lot of humour thrown in too. Her room was bright, airy and always very clean. Any concerns we had were always listened to and dealt with promptly. I always felt that she was treat as not just a resident but one of the 'family' We were always made to feel welcome whatever time of day we visited, my favourite being around 3pm for a cuppa and a piece of home baked cake which was always delicious.
28 August 2024
Staff are always happy and friendly going the extra mile to give everyone a bit of personal time. A nice welcoming home from home. Food is great and coffee time cakes are often homemade. Activities and events are tailored to the residents so everyone enjoys something.
14 June 2024
I had my mother in here previously and when my aunt needed a home this was a first choice. The staff and management have always been friendly, approachable and helpful whenever you go in. Residents are treated like family and would not hesitate to recommend Elm Bank to anyone else. Well done to all.
23 May 2024
Very caring and helpful staff who keep us fully informed and updated when required. Mum is very settled and enjoys most aspects of life at Elmbank, particularly the food! Elmbank have provided an interesting and varied programme of visitors and events which help to keep her stimulated and entertained. All in all, we are happy with the ethos and care provided.
16 May 2024
Always found the staff to be helpful and caring - easy to discuss any problems and come to a solution if required with staff and management. Would definitely recommend it to anyone looking for a warm friendly place to take care of loved ones.
24 March 2023
We are so pleased with the care our mother is receiving. The genuine care for her as a person and her well being is evident. The staff team have been excellent, keeping us informed and updated when there has been a need for this. We appreciate how busy and stretched the service is, nevertheless all staff are pleasant and polite and will call us back when they promise to do so. It reassuring for the family that our mother is in a setting where her needs are being met and she is safe and secure. Thank you all for everything that you do.
26 February 2023
I have been very satisfied with my accommodation and'care'
04 January 2023
I am very satisfied and happy with the care my mother is receiving whilst she is here on an open-ended respite for the time being. The communication between the senior carers and myself has made me feel that she is being well cared for and they make visitors very welcome. The only thing I would like to add is that they are at present without an activity coordinator which I believe would be a great benefit to the residents there.
29 November 2022
I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.
29 November 2022
I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.
24 November 2022
I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.
24 November 2022
Most of the staff (management, secretarial and admin staff) were exceptional. Some members of staff were not quite up to scratch. The clothing department needs help as the wrong clothes were often supplied.
24 November 2022
Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.
24 November 2022
The staff at Elm Bank Care Home have been fantastic! My mam is very happy there and feels safe, looked after and cared for. Activities: I don't know enough to comment.
23 November 2022
I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.
Latest Reviews for Elm Bank Care Home
14 January 2025
My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.
03 December 2024
We are very pleased with the care and support our Mam receives. She is settled at Elm Bank and it is reassuring to us that she is safe, her needs are well met and she continues to thrive. The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary and are committed to providing personalised care for our Mam. Thank you.
11 November 2024
Our mam has been a resident at Elm Bank for 4 months. We are delighted at how well she has settled in. The staff are all amazing, they are kind, helpful and very dedicated. They treat the residents with great care, attention and dignity. The communication is excellent. We're kept informed of any issues that mam may have and informed of any upcoming medical appointments. The food looks delicious and there is always a good choice. The afternoon cuppa seems to be a firm favourite with mam, and she loves the homemade cakes and biscuits. We always feel so welcome when we visit. We often take our two golden retrievers in and they absolutely adore the attention that they get from everyone in Elm Bank...and the treats! We are so relieved that we have found such a wonderful place for mam. We know she is well cared for, safe and secure and we can't thank the staff enough. We have had a bad experience with a previous home and cannot express how different Elm Bank is. Well done to all!
07 November 2024
My brother treated with care and respect from all the staff. They keep me informed of how well his is and are very flexible in allowing visits etc. Having experience of other care homes with other relatives, this is definitely the best I have experienced
01 November 2024
I have been a resident at Elm Bank Care Home since 30th of June 2023. I moved in after a long stay in hospital because I need knee replacement surgery. I have had one knee done but I am on the waiting list for the second one and I can't go home because I can't walk and use a power wheelchair. l like staying here all the staff are very friendly and helpful the rooms are very nice and the food is good and I can go out in to town when l like. l have the choice to do activities or sit in the lounge but I prefer to keep myself to myself and stay in my room. I also have my meals in my room. At first, I wasn't very keen about moving in here but I have gotten used to it and I have come to terms with the fact I am unable to go anywhere else at the moment.
30 August 2024
My mother was a resident at Elmbank for just over 6 years until her passing in January. She was always treat with kindness, care and compassion with a lot of humour thrown in too. Her room was bright, airy and always very clean. Any concerns we had were always listened to and dealt with promptly. I always felt that she was treat as not just a resident but one of the 'family' We were always made to feel welcome whatever time of day we visited, my favourite being around 3pm for a cuppa and a piece of home baked cake which was always delicious.
28 August 2024
Staff are always happy and friendly going the extra mile to give everyone a bit of personal time. A nice welcoming home from home. Food is great and coffee time cakes are often homemade. Activities and events are tailored to the residents so everyone enjoys something.
14 June 2024
I had my mother in here previously and when my aunt needed a home this was a first choice. The staff and management have always been friendly, approachable and helpful whenever you go in. Residents are treated like family and would not hesitate to recommend Elm Bank to anyone else. Well done to all.
23 May 2024
Very caring and helpful staff who keep us fully informed and updated when required. Mum is very settled and enjoys most aspects of life at Elmbank, particularly the food! Elmbank have provided an interesting and varied programme of visitors and events which help to keep her stimulated and entertained. All in all, we are happy with the ethos and care provided.
16 May 2024
Always found the staff to be helpful and caring - easy to discuss any problems and come to a solution if required with staff and management. Would definitely recommend it to anyone looking for a warm friendly place to take care of loved ones.
24 March 2023
We are so pleased with the care our mother is receiving. The genuine care for her as a person and her well being is evident. The staff team have been excellent, keeping us informed and updated when there has been a need for this. We appreciate how busy and stretched the service is, nevertheless all staff are pleasant and polite and will call us back when they promise to do so. It reassuring for the family that our mother is in a setting where her needs are being met and she is safe and secure. Thank you all for everything that you do.
26 February 2023
I have been very satisfied with my accommodation and'care'
04 January 2023
I am very satisfied and happy with the care my mother is receiving whilst she is here on an open-ended respite for the time being. The communication between the senior carers and myself has made me feel that she is being well cared for and they make visitors very welcome. The only thing I would like to add is that they are at present without an activity coordinator which I believe would be a great benefit to the residents there.
29 November 2022
I visit Elm Bank Care Home five days a week. I also find the staff very pleasant and helpful. Very good to respond to accidents. My wife had an accident in her bedroom, the staff were very good to respond, because she had fallen out of bed and hit her nose and head, to stop the bleeding.
29 November 2022
I had to ask that my son's room be cleaned properly - after that no bother. Many of his clothes went missing and often he was wearing clothes which did not belong to him.
24 November 2022
I am really pleased with the care my mother is receiving here. The staff are exceptional, and I couldn't find any fault with them. The room is clean and has a lovely view over a garden.
24 November 2022
Most of the staff (management, secretarial and admin staff) were exceptional. Some members of staff were not quite up to scratch. The clothing department needs help as the wrong clothes were often supplied.
24 November 2022
Happy for my wife to be accommodated at Elm Bank Care Home. No experience of any other home. Staff are always helpful and friendly.
24 November 2022
The staff at Elm Bank Care Home have been fantastic! My mam is very happy there and feels safe, looked after and cared for. Activities: I don't know enough to comment.
23 November 2022
I find the care of my husband very good and the staff are so kind to us and helpful. Nothing has been a bother at all times. At times, due to his condition, it must be difficult to cope with however they do the very best they can.