Submit a Review for Balmoral House
22/24 Queen's Walk, Rhyl, LL18 3NG
View Full Details of Balmoral HouseLatest Reviews for Balmoral House
10 April 2024
Overall good care. Place is generally clean. Food exceptional. Staff friendly and approachable. Any queries or phone call never any trouble getting a satisfactory respone. Two years my mother and father in law been there with no concerns about their well being or safety.
04 April 2024
Such a caring, welcoming home. All staff are lovely a really good team. Parents are very well cared for and happy, if they are poorly staff act quickly and professionally. Home is always warm, clean and meals are excellent.
21 March 2024
All I can say is I am as happy as can be. All the staff are good. Whenever I want something done, it's no trouble to them. All in all a great lot of fun. I am a lucky lad. Many thanks.
21 March 2024
I really like being at Balmoral. The staff are great.
06 July 2023
My Mother's dignity was taken away, by being told that she was mardy. Also mouse droppings in her bedroom! The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain about how it is run!
21 November 2022
I have felt at home and appreciate the staff have made me feel at home. I have been treated with respect and assistance has been given with all care. As a retired nurse, I appreciate and feel that I have new friends.
07 November 2022
My mother is aged 92 and is suffering from a combination of health problems. She has been at Balmoral House for over 4 years. She is very happy there mainly due to the kindness and warmth of the staff. It is a very difficult task to care for my mother due to her problems making it difficult to keep her comfortable and manage pain etc. The home is kept clean and tidy and encourages the residents to attend get-togethers, although my mother is now bedridden. She is very happy there and I am always made very welcome when I visit. They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.
18 October 2022
I have been visiting Balmoral House and find it very welcoming. The staff all work hard and the residents always look happy. If I was ever to need care for a family member this would be the place, with always something going on and a great homely atmosphere. The manager is professional and friendly. I enjoy every moment I spend here
19 January 2022
My father has been a resident at Balmoral House for over two months. I anticipated the home selection and onboarding process would be extremely stressful but the Balmoral management team were excellent throughout reducing anxiety for all the family. The full care team whilst very professional are extremely friendly, kind, caring and nothing is too much trouble. This and the friendly, calm and homely atmosphere in the home has been very evident that visits have aided my fathers settling in. As there are less than 20 residents the care seems very personal and the staff have quickly built good relationships with my father. Covid has had an impact on the home over the Christmas period but they immediately implemented sensible processes to keep the residents and staff safe. Well done and Thank You to the whole of the Balmoral team.
18 January 2022
Always kept up updated staff always polite. Lovely and clean and staff always attentive any problems always kept in touch. The management is always on hand to answer any questions you need to ask lovely gardens and outside area. Well recommend.
18 January 2022
My Mum has been in Balmoral House since May 2021 she is very happy and settled there. The staff are all wonderful with her and put my mind at ease that she is cared for properly. I would highly recommend the home to anyone looking for a care home for a family member or friend.
28 June 2021
I have nothing but praise for Balmoral House. It really is a home from home, with a lovely atmosphere. Mum has had excellent care for the last fifteen months. She has her own room or she can join the other residents in one of the two other lounges. She really enjoys the home-cooked food too. All diets are catered for. Mum always said she would never go into a home but she was unable to look after herself even with carers. Now she tells us "I will spend the rest of my days here!". The staff are very kind and caring, they go to great lengths for the residents and families. The management and staff arranged a celebration for mum's 100th birthday. All the family appreciated the trouble they went to. Mum looks younger than ever with all the attention. Balmoral House has had a lot of challenges with Covid but they have kept everyone safe. Which is a credit to them. Thank you.
03 February 2021
My mum has been with Balmoral House for 13 years. It is her home in every sense of the word. She has her own room and privacy to do her own thing or the opportunity to be with her friends and “neighbours “ that share with her Balmoral House. She is now 86 and things for mum have changed health-wise over the years but her happiness of being at Balmoral House hasn’t. The management and staff take particular care to ensure her changing needs are met and always in a kind and friendly way. She enjoys the in-house entertainment games and music that is provided for all. The manager and staff help mum to listen to her own DVD player for her favourite music and TV shows in her room in private. They are helpful and accomodating to her changing needs all focused towards her happiness. Mum enjoys the food provided in the dining room or occasionally evening meal in her room. I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.
26 January 2021
Mum's been residing at Balmoral House for just over a year now following 4 and half years being solely cared for by myself at home. I was dreading the time she needed more expert care and attention, but I need not to have worried at all. Mum settled in very quickly and has formed many lovely friendships with both fellow residents and staff. The staff make Mum feel really special and loved and she's regained that sparkle in her eyes and enjoys lots of giggles. In fact, during the time she's spent there, the only thing she's mentioned she misses is my dog, and he is welcome to visit any time too. The food is always lovely and home-cooked with plenty of variety. The house itself is beautiful and very homely and has 2 TV lounges and a small quiet room too, and lovely tended gardens. It's like a home from home. Well done to management and all staff for making Balmoral House, a happy place to live.
Latest Reviews for Balmoral House
10 April 2024
Overall good care. Place is generally clean. Food exceptional. Staff friendly and approachable. Any queries or phone call never any trouble getting a satisfactory respone. Two years my mother and father in law been there with no concerns about their well being or safety.
04 April 2024
Such a caring, welcoming home. All staff are lovely a really good team. Parents are very well cared for and happy, if they are poorly staff act quickly and professionally. Home is always warm, clean and meals are excellent.
21 March 2024
All I can say is I am as happy as can be. All the staff are good. Whenever I want something done, it's no trouble to them. All in all a great lot of fun. I am a lucky lad. Many thanks.
21 March 2024
I really like being at Balmoral. The staff are great.
06 July 2023
My Mother's dignity was taken away, by being told that she was mardy. Also mouse droppings in her bedroom! The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain about how it is run!
21 November 2022
I have felt at home and appreciate the staff have made me feel at home. I have been treated with respect and assistance has been given with all care. As a retired nurse, I appreciate and feel that I have new friends.
07 November 2022
My mother is aged 92 and is suffering from a combination of health problems. She has been at Balmoral House for over 4 years. She is very happy there mainly due to the kindness and warmth of the staff. It is a very difficult task to care for my mother due to her problems making it difficult to keep her comfortable and manage pain etc. The home is kept clean and tidy and encourages the residents to attend get-togethers, although my mother is now bedridden. She is very happy there and I am always made very welcome when I visit. They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.
18 October 2022
I have been visiting Balmoral House and find it very welcoming. The staff all work hard and the residents always look happy. If I was ever to need care for a family member this would be the place, with always something going on and a great homely atmosphere. The manager is professional and friendly. I enjoy every moment I spend here
19 January 2022
My father has been a resident at Balmoral House for over two months. I anticipated the home selection and onboarding process would be extremely stressful but the Balmoral management team were excellent throughout reducing anxiety for all the family. The full care team whilst very professional are extremely friendly, kind, caring and nothing is too much trouble. This and the friendly, calm and homely atmosphere in the home has been very evident that visits have aided my fathers settling in. As there are less than 20 residents the care seems very personal and the staff have quickly built good relationships with my father. Covid has had an impact on the home over the Christmas period but they immediately implemented sensible processes to keep the residents and staff safe. Well done and Thank You to the whole of the Balmoral team.
18 January 2022
Always kept up updated staff always polite. Lovely and clean and staff always attentive any problems always kept in touch. The management is always on hand to answer any questions you need to ask lovely gardens and outside area. Well recommend.
18 January 2022
My Mum has been in Balmoral House since May 2021 she is very happy and settled there. The staff are all wonderful with her and put my mind at ease that she is cared for properly. I would highly recommend the home to anyone looking for a care home for a family member or friend.
28 June 2021
I have nothing but praise for Balmoral House. It really is a home from home, with a lovely atmosphere. Mum has had excellent care for the last fifteen months. She has her own room or she can join the other residents in one of the two other lounges. She really enjoys the home-cooked food too. All diets are catered for. Mum always said she would never go into a home but she was unable to look after herself even with carers. Now she tells us "I will spend the rest of my days here!". The staff are very kind and caring, they go to great lengths for the residents and families. The management and staff arranged a celebration for mum's 100th birthday. All the family appreciated the trouble they went to. Mum looks younger than ever with all the attention. Balmoral House has had a lot of challenges with Covid but they have kept everyone safe. Which is a credit to them. Thank you.
03 February 2021
My mum has been with Balmoral House for 13 years. It is her home in every sense of the word. She has her own room and privacy to do her own thing or the opportunity to be with her friends and “neighbours “ that share with her Balmoral House. She is now 86 and things for mum have changed health-wise over the years but her happiness of being at Balmoral House hasn’t. The management and staff take particular care to ensure her changing needs are met and always in a kind and friendly way. She enjoys the in-house entertainment games and music that is provided for all. The manager and staff help mum to listen to her own DVD player for her favourite music and TV shows in her room in private. They are helpful and accomodating to her changing needs all focused towards her happiness. Mum enjoys the food provided in the dining room or occasionally evening meal in her room. I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.
26 January 2021
Mum's been residing at Balmoral House for just over a year now following 4 and half years being solely cared for by myself at home. I was dreading the time she needed more expert care and attention, but I need not to have worried at all. Mum settled in very quickly and has formed many lovely friendships with both fellow residents and staff. The staff make Mum feel really special and loved and she's regained that sparkle in her eyes and enjoys lots of giggles. In fact, during the time she's spent there, the only thing she's mentioned she misses is my dog, and he is welcome to visit any time too. The food is always lovely and home-cooked with plenty of variety. The house itself is beautiful and very homely and has 2 TV lounges and a small quiet room too, and lovely tended gardens. It's like a home from home. Well done to management and all staff for making Balmoral House, a happy place to live.