Submit a Review for Bryn Edwin Hall Residential & EMI Care Home
Northop Road, Flint Mountain, Flint, CH6 5QG
View Full Details of Bryn Edwin Hall Residential & EMI Care HomeLatest Reviews for Bryn Edwin Hall Residential & EMI Care Home
10 March 2025
Staff are very sociable towards my dad, he's well looked after and very well fed. Plenty of activities for my dad to get involved with too. Lovely clean room too. Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.
22 January 2025
Our uncle has not been at Bryn Edwin Hall Residential & EMI Care Home long but he has settled in well and he is enjoying having the company of people of a similar age. He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful. He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.
22 January 2025
Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.
22 January 2025
My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.
14 January 2025
My brother is very happy, very settled and enjoys the company of the staff and other residents. He enjoys the entertainment and activities.
10 January 2025
The staff are friendly and approachable. They always treat my mum with respect. Her appearance is always clean and tidy. The food always looks tasty and gets no complaints from my mum! I'd happily recommend Bryn Edwin!
03 January 2025
Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.
23 December 2024
Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!
29 October 2024
My father became a resident in June 2024 and have previously attended an activity morning once a week. He has settled well, reviews and regular communication systems are in place and the staff are welcoming and receptive. Dad's level of care is very good and he responds well to the staff who treat him as an adult and have given him particular jobs to do in an established routine which is important to him.
19 September 2024
Very welcoming to visitors. Safe environment for Mum. Staff work very hand.
09 September 2024
My relative is cared for with respect and dignity. The food served is all cooked on-site and of a good standard. The staff are attentive to ensure that adequate help is given with meals and that residents drink plenty. This has particularly helped my relative as in their previous home they lost weight and were prone to urine infections. The home is in an old building which needs updating and improving. Work on this has recently started which was needed. Staff are always welcoming and considerate towards my relative's spouse when visiting, who has their own care needs too.
02 September 2024
My mother has been a resident for a few years and requires support for health and hygiene. I have found Bryn Edwin Hall Residential & EMI Care Home staff caring and attentive and believe Mum to be happy in her environment. Although would wish Mum to be able to live independently and support herself in her own home, this is not possible but Bryn Edwin provides the next best thing.
23 August 2024
Dad is well looked after and enjoys his time at Bryn Edwin Hall Residential & EMI Care Home. There are lots of activities and group-involved tasks but they also have their own space if required. Staff are great and if any issues they resolve them quickly. The new outside area will be good for the residents to get their fresh air time.
22 August 2024
I am thoroughly impressed with the care provided at Bryn Edwin Hall Residential & EMI Care Home. From the moment I first visited, it was clear that this is a facility that truly prioritises the well-being of its residents. The care plans are up-to-date and discreetly displayed in the room, ensuring that the resident receives personalised attention tailored to their individual needs. The staff are not only professional but genuinely caring. They go above and beyond to create a warm, welcoming environment where residents feel safe and valued. It's evident that the team is dedicated to making each day enjoyable for everyone in their care. There is always something going on to keep residents engaged, happy and mobile. Whether it's a group exercise session, a creative craft activity or a social event, there's something for everyone. Overall, I cannot recommend Bryn Edwin enough. It's a place where residents are not only well cared for but are also treated with dignity and respect.
22 August 2024
The recent inspection report is a picture of perfection, this is far from reality. They must have been well prepared. This picture of perfection may be the case if the resident doesn't have behavioural issues, for which EMI care homes are supposed to be experienced and trained in. The staff here are not at all. Favouritism with certain residents in decision-making is apparent. My father was exited from the home in a panicked fashion to A&E a week before this inspection where he deteriorated hugely, after a number of weeks of a very badly handled situation. Second resident in a matter of months. Is this what it takes to paint the picture of perfection.
13 August 2024
From what I saw on visiting I can't say I was at all impressed. Residents were left alone and some who couldn't stand trying to stand and falling, left for far too long, not being checked for over an hour. I understand homes are struggling for staff but this is not a safe environment
12 August 2024
Unfortunately my experience of this home is not good. I would not recommend this home to anyone. How they get funded for EMI is beyond me as they cannot deal with basic EMI needs. Unless your relative sits still and doesn't move this is not the place for them.
01 August 2024
This is a fantastic care home. The staff are friendly and caring. They build warm, positive relationships with residents based on trust. They go above and beyond to meet residents' needs and wishes. Residents are all treated with respect. My mum feels safe and secure there and feels like it is her home. There is a good range of activities for residents. It is spotlessly clean and the rooms are decorated to a good standard. They have big grounds with lots of squirrels and birds to watch and there is a secure garden for residents. Mum has been very happy here and has nothing but good things to say about the place.
17 July 2024
My late father was a resident at Bryn Edwin Hall Residential & EMI Care Home. He resided there for five months and they became his second home. All staff were professional, helpful and friendly and Dad loved them all. During his final days, the staff could not be more helpful and supportive and made a very difficult and emotional time easier. We cannot praise them enough as a family.
28 June 2024
I found the staff at Bryn Edwin Hall very friendly and welcoming every time I visited my dad at the home. I felt that the staff treated my dad as a member of their family and he was happy whenever I saw him.
Latest Reviews for Bryn Edwin Hall Residential & EMI Care Home
10 March 2025
Staff are very sociable towards my dad, he's well looked after and very well fed. Plenty of activities for my dad to get involved with too. Lovely clean room too. Dad alway looks happy and has a good laugh with the staff. There's plenty of reception rooms for him to choose from.
22 January 2025
Our uncle has not been at Bryn Edwin Hall Residential & EMI Care Home long but he has settled in well and he is enjoying having the company of people of a similar age. He has become much more sociable which is lovely to see. All the staff we have met, so far, have been warm, friendly and helpful. He is eating and drinking well and is being kept safe from falls. His bedroom is a good size with an en-suite bathroom and a nice view. Knowing that our uncle is being well cared for in a safe environment gives us peace of mind and reassurance. Thank you all for looking after him and keeping him safe.
22 January 2025
Staff are always kind and so very patient with our dear mother, who has been quite trying for them at times with her sometimes difficult behaviour! We're very happy with her being there and hopefully, she will be able to remain at Bryn Edwin Hall Residential & EMI Care Home for the foreseeable future.
22 January 2025
My mum has been a resident at Bryn Edwin Hall Residential & EMI Care Home for three years now. The care she receives is fantastic. Despite her challenging behaviours, the whole team continue to treat her with patience, kindness, dignity and with a smile on their faces. They get to know their residents so well that they know immediately if there are any issues and escalate appropriately. Not only do the staff look after Mum, they always have time to talk to me and, as a child of a parent with dementia, this is priceless. Thank you all for your support.
14 January 2025
My brother is very happy, very settled and enjoys the company of the staff and other residents. He enjoys the entertainment and activities.
10 January 2025
The staff are friendly and approachable. They always treat my mum with respect. Her appearance is always clean and tidy. The food always looks tasty and gets no complaints from my mum! I'd happily recommend Bryn Edwin!
03 January 2025
Everyone in the home is so helpful and supportive. It's good to see the continuity of staff. The staff are professional and always on hand, either in person or on the telephone or via the portal, with any queries we may have. My mother has settled in very well and they take the stress away, knowing my mother is being well cared for. The activities provided by the staff are appreciated, always helping to keep patients occupied throughout the day.
23 December 2024
Residents are left unattended for extended periods. Hamlet residents are left for at least 30 minutes behind a coded door during the transition between day and night staff. The manager acknowledged the need for staff training on managing challenging behaviours, something that should arguably be a fundamental requirement in the job description. Unfortunately, if a resident does not remain compliant, they seem to be unwelcome. The response of saying sorry, we couldn't meet your father's needs, is deeply inadequate - especially given the distressing reality that their handling of his situation nearly resulted in severe harm during his eviction while unwell. I cannot, in good conscience, recommend this home for your loved one!
29 October 2024
My father became a resident in June 2024 and have previously attended an activity morning once a week. He has settled well, reviews and regular communication systems are in place and the staff are welcoming and receptive. Dad's level of care is very good and he responds well to the staff who treat him as an adult and have given him particular jobs to do in an established routine which is important to him.
19 September 2024
Very welcoming to visitors. Safe environment for Mum. Staff work very hand.
09 September 2024
My relative is cared for with respect and dignity. The food served is all cooked on-site and of a good standard. The staff are attentive to ensure that adequate help is given with meals and that residents drink plenty. This has particularly helped my relative as in their previous home they lost weight and were prone to urine infections. The home is in an old building which needs updating and improving. Work on this has recently started which was needed. Staff are always welcoming and considerate towards my relative's spouse when visiting, who has their own care needs too.
02 September 2024
My mother has been a resident for a few years and requires support for health and hygiene. I have found Bryn Edwin Hall Residential & EMI Care Home staff caring and attentive and believe Mum to be happy in her environment. Although would wish Mum to be able to live independently and support herself in her own home, this is not possible but Bryn Edwin provides the next best thing.
23 August 2024
Dad is well looked after and enjoys his time at Bryn Edwin Hall Residential & EMI Care Home. There are lots of activities and group-involved tasks but they also have their own space if required. Staff are great and if any issues they resolve them quickly. The new outside area will be good for the residents to get their fresh air time.
22 August 2024
I am thoroughly impressed with the care provided at Bryn Edwin Hall Residential & EMI Care Home. From the moment I first visited, it was clear that this is a facility that truly prioritises the well-being of its residents. The care plans are up-to-date and discreetly displayed in the room, ensuring that the resident receives personalised attention tailored to their individual needs. The staff are not only professional but genuinely caring. They go above and beyond to create a warm, welcoming environment where residents feel safe and valued. It's evident that the team is dedicated to making each day enjoyable for everyone in their care. There is always something going on to keep residents engaged, happy and mobile. Whether it's a group exercise session, a creative craft activity or a social event, there's something for everyone. Overall, I cannot recommend Bryn Edwin enough. It's a place where residents are not only well cared for but are also treated with dignity and respect.
22 August 2024
The recent inspection report is a picture of perfection, this is far from reality. They must have been well prepared. This picture of perfection may be the case if the resident doesn't have behavioural issues, for which EMI care homes are supposed to be experienced and trained in. The staff here are not at all. Favouritism with certain residents in decision-making is apparent. My father was exited from the home in a panicked fashion to A&E a week before this inspection where he deteriorated hugely, after a number of weeks of a very badly handled situation. Second resident in a matter of months. Is this what it takes to paint the picture of perfection.
13 August 2024
From what I saw on visiting I can't say I was at all impressed. Residents were left alone and some who couldn't stand trying to stand and falling, left for far too long, not being checked for over an hour. I understand homes are struggling for staff but this is not a safe environment
12 August 2024
Unfortunately my experience of this home is not good. I would not recommend this home to anyone. How they get funded for EMI is beyond me as they cannot deal with basic EMI needs. Unless your relative sits still and doesn't move this is not the place for them.
01 August 2024
This is a fantastic care home. The staff are friendly and caring. They build warm, positive relationships with residents based on trust. They go above and beyond to meet residents' needs and wishes. Residents are all treated with respect. My mum feels safe and secure there and feels like it is her home. There is a good range of activities for residents. It is spotlessly clean and the rooms are decorated to a good standard. They have big grounds with lots of squirrels and birds to watch and there is a secure garden for residents. Mum has been very happy here and has nothing but good things to say about the place.
17 July 2024
My late father was a resident at Bryn Edwin Hall Residential & EMI Care Home. He resided there for five months and they became his second home. All staff were professional, helpful and friendly and Dad loved them all. During his final days, the staff could not be more helpful and supportive and made a very difficult and emotional time easier. We cannot praise them enough as a family.
28 June 2024
I found the staff at Bryn Edwin Hall very friendly and welcoming every time I visited my dad at the home. I felt that the staff treated my dad as a member of their family and he was happy whenever I saw him.