Submit a Review for Hollybank Care Home
Shotton Lane, Higher Shotton, Deeside, CH5 1QS
View Full Details of Hollybank Care HomeLatest Reviews for Hollybank Care Home
31 March 2025
The care my Mother has received while she has been a resident at Hollybank has been a exceptional. All her day to day needs have been met also entertainment has been laid on. The facilities supplied are more than enough to met her needs. It's large enough to handle the residents needs and small enough to care. The Staff led by the manager all have a caring and loving attitude to their residents and I thank them for this.
20 March 2025
Mum needed emergency respite for two weeks and we were lucky that Hollybank had a vacant bed at the right time. During her two weeks Mum was well looked after by all the care and management team who made every effort to keep to her home routine as much as possible. They took the time to get to know Mum's needs and adjusted things quickly if needed. The place has a small cosy feel with a lovely garden and all the residents and staff were very welcoming and friendly. Mum enjoyed having her hair done and a dance at the live music. We would not hesitate to recommend Hollybank.
19 December 2024
My partner first came to Hollybank for a two-week respite in May 2024, and after a spell in hospital, the decision was made for her to make Hollybank her home. The decision was not taken lightly and after visiting numerous other homes in the surrounding area, Hollybank was the natural choice for its homely feel. She was very hesitant about going in a home and I was very saddened that our inability to manage at home did not leave us with much choice. We need not have worried, the care and attention from the wonderful staff have made her stay so far as happy and as comfortable as she can be. Their empathy and kindness is amazing and after a few wobbly days and tears, she is settling in. They are always attentive and have activities going on daily. She especially loves Thursday afternoons so she can have a sing-song and a dance. Thank you to all for making her so welcome.
02 September 2024
Mum was made to feel at home from the start, initial anxiety about moving into a home was soon diminished by the staff around her. She is settled, happy and very much part of the Hollybank community as a daughter it is so nice to know she is safe and cared for 100 per cent.
28 August 2024
When my father passed away in May 2024, we were in the difficult position of needing to find residential care for my mum who has Alzheimer's Disease. All at Hollybank were very welcoming and friendly from the outset. Staff have been very patient with the many questions we have as this is new to us. Because we are fortunate to be local to Hollybank, it is a lovely place to just pop in for an hour and sit in the lovely gardens. Not only is Mum settling in well, she is looking really well as a result of the level of care she is experiencing. We were really pleased with the accommodation and Mum's room has recently been modernised and is a really good size. All the staff at Hollybank have been working hard to get Mum involved in a range of different activities including music, singing, arts and crafts. Thanks to everybody who has made mum feel so welcome.
28 August 2024
Hollybank is a happy, caring place that offers excellent support. The staff are all extremely approachable and have a good rapport with the residents. All areas are clean and tidy and the notice boards are kept up to date with useful information for both residents and their families. Laundry is done on a daily basis, with repairs made if needed and returned to residents' rooms. There are good range of meals on offer with residents choosing from a couple of options each day, they are also offered drinks and snacks throughout the day. There are regular visits from entertainers, this is a great time to interact with residents from the other buildings. There are also trips to local garden centres, bowling alleys, restaurants etc. Everyone looks forward to one of the staff's visits and enjoys having their hair styled and their nails manicured amongst other things, she also organises themed days and bingo games etc. Communication is excellent, we feel fully informed on all aspects relating to my mother-in-law's care.
28 August 2024
My husband stayed at the care home for three months of rehabilitation following a long spell in hospital. The home is set around a lovely garden which is well maintained and where my husband sat daily (weather permitting). The residents are housed in three blocks surrounding the garden. The accommodation and food is really good, and the staff first class. He settled extremely well and all his needs were met. There was something going on everyday and the residents are encouraged to join in. I heard some lovely singers and had a laugh joining in other activities including games and non-alcoholic drinks before lunch in the garden. Visitors are made very welcome, my grandson will miss the fuss made of him on his weekly visits. I would have no hesitation in recommending the home to friends and family. On his departure today my husband said to me 'They looked after me well and I'll miss them' what more can you ask for.
24 July 2024
Unfortunately, my much-loved mum passed away on Friday 12th July. My Mum was treated with love, kindness, respect, and dignity right to the very end. I want to thank every single member of management and staff for all their kindness, support and hugs throughout these last few days, everyone dealt with everything calmly, efficiently, and with great care. In our opinion, Hollybank is a wonderful well-run Care Home, with wonderful staff. Thank you all.
23 April 2024
My aunt has lived at Hollybank for well over a year. She didn't want to leave her own home but could not be happier with a residential care home than she is there. The facilities are great, my aunt loves the food and the place is maintained to a really high standard. It's split between 3 buildings, allowing smaller groups to live and enjoy their time together. This meant it was less of an adjustment after living on her own. One of the bigger homes would have too big a change for her. The secret of their success is their people. The staff and management are first class, wonderful with her and so supportive of our family. We're so lucky to have found her a place there. We looked at a few places locally and it was obvious when we visited that Hollybank was the one for us. My aunt has to pay for her own care and when you first start looking at homes the prices can be a shock, but at Hollybank you see the quality of what they do and we feel they offer her great value for her money.
17 April 2024
My mum has been at Hollybank for the past 18 months and has had excellent care. It has a homely feel but is very professional and the staff are so caring. Easy to communicate with staff and management.
16 February 2018
My mother was a resident at Hollybank for 20 months. During that time my family felt she was well cared for by staff. Everything at the home is quite satisfactory. After viewing other homes in the area I wouldn't fail to recommend the home. The home is split into three houses each with its own individual care priorities. The place is clean and well cared for and doesn't smell unpleasant like some we visited. It offers beautiful surroundings and well cared for gardens which offer a lovely peaceful place to sit in the summer and warm days.
29 December 2016
My mother has been a resident at Hollybank Care Home in Shotton for nearly 2 years, she is extremely happy. The management and staff are EXCELLENT. I feel that she is totally safe and well cared for. The carers and management staff are very interactive and if she is unwell they communicate very well and are quick to obtain medical advice when needed. I feel this is an extremely well-run home, with a very homely feel and would highly recommend it.
Latest Reviews for Hollybank Care Home
31 March 2025
The care my Mother has received while she has been a resident at Hollybank has been a exceptional. All her day to day needs have been met also entertainment has been laid on. The facilities supplied are more than enough to met her needs. It's large enough to handle the residents needs and small enough to care. The Staff led by the manager all have a caring and loving attitude to their residents and I thank them for this.
20 March 2025
Mum needed emergency respite for two weeks and we were lucky that Hollybank had a vacant bed at the right time. During her two weeks Mum was well looked after by all the care and management team who made every effort to keep to her home routine as much as possible. They took the time to get to know Mum's needs and adjusted things quickly if needed. The place has a small cosy feel with a lovely garden and all the residents and staff were very welcoming and friendly. Mum enjoyed having her hair done and a dance at the live music. We would not hesitate to recommend Hollybank.
19 December 2024
My partner first came to Hollybank for a two-week respite in May 2024, and after a spell in hospital, the decision was made for her to make Hollybank her home. The decision was not taken lightly and after visiting numerous other homes in the surrounding area, Hollybank was the natural choice for its homely feel. She was very hesitant about going in a home and I was very saddened that our inability to manage at home did not leave us with much choice. We need not have worried, the care and attention from the wonderful staff have made her stay so far as happy and as comfortable as she can be. Their empathy and kindness is amazing and after a few wobbly days and tears, she is settling in. They are always attentive and have activities going on daily. She especially loves Thursday afternoons so she can have a sing-song and a dance. Thank you to all for making her so welcome.
02 September 2024
Mum was made to feel at home from the start, initial anxiety about moving into a home was soon diminished by the staff around her. She is settled, happy and very much part of the Hollybank community as a daughter it is so nice to know she is safe and cared for 100 per cent.
28 August 2024
When my father passed away in May 2024, we were in the difficult position of needing to find residential care for my mum who has Alzheimer's Disease. All at Hollybank were very welcoming and friendly from the outset. Staff have been very patient with the many questions we have as this is new to us. Because we are fortunate to be local to Hollybank, it is a lovely place to just pop in for an hour and sit in the lovely gardens. Not only is Mum settling in well, she is looking really well as a result of the level of care she is experiencing. We were really pleased with the accommodation and Mum's room has recently been modernised and is a really good size. All the staff at Hollybank have been working hard to get Mum involved in a range of different activities including music, singing, arts and crafts. Thanks to everybody who has made mum feel so welcome.
28 August 2024
Hollybank is a happy, caring place that offers excellent support. The staff are all extremely approachable and have a good rapport with the residents. All areas are clean and tidy and the notice boards are kept up to date with useful information for both residents and their families. Laundry is done on a daily basis, with repairs made if needed and returned to residents' rooms. There are good range of meals on offer with residents choosing from a couple of options each day, they are also offered drinks and snacks throughout the day. There are regular visits from entertainers, this is a great time to interact with residents from the other buildings. There are also trips to local garden centres, bowling alleys, restaurants etc. Everyone looks forward to one of the staff's visits and enjoys having their hair styled and their nails manicured amongst other things, she also organises themed days and bingo games etc. Communication is excellent, we feel fully informed on all aspects relating to my mother-in-law's care.
28 August 2024
My husband stayed at the care home for three months of rehabilitation following a long spell in hospital. The home is set around a lovely garden which is well maintained and where my husband sat daily (weather permitting). The residents are housed in three blocks surrounding the garden. The accommodation and food is really good, and the staff first class. He settled extremely well and all his needs were met. There was something going on everyday and the residents are encouraged to join in. I heard some lovely singers and had a laugh joining in other activities including games and non-alcoholic drinks before lunch in the garden. Visitors are made very welcome, my grandson will miss the fuss made of him on his weekly visits. I would have no hesitation in recommending the home to friends and family. On his departure today my husband said to me 'They looked after me well and I'll miss them' what more can you ask for.
24 July 2024
Unfortunately, my much-loved mum passed away on Friday 12th July. My Mum was treated with love, kindness, respect, and dignity right to the very end. I want to thank every single member of management and staff for all their kindness, support and hugs throughout these last few days, everyone dealt with everything calmly, efficiently, and with great care. In our opinion, Hollybank is a wonderful well-run Care Home, with wonderful staff. Thank you all.
23 April 2024
My aunt has lived at Hollybank for well over a year. She didn't want to leave her own home but could not be happier with a residential care home than she is there. The facilities are great, my aunt loves the food and the place is maintained to a really high standard. It's split between 3 buildings, allowing smaller groups to live and enjoy their time together. This meant it was less of an adjustment after living on her own. One of the bigger homes would have too big a change for her. The secret of their success is their people. The staff and management are first class, wonderful with her and so supportive of our family. We're so lucky to have found her a place there. We looked at a few places locally and it was obvious when we visited that Hollybank was the one for us. My aunt has to pay for her own care and when you first start looking at homes the prices can be a shock, but at Hollybank you see the quality of what they do and we feel they offer her great value for her money.
17 April 2024
My mum has been at Hollybank for the past 18 months and has had excellent care. It has a homely feel but is very professional and the staff are so caring. Easy to communicate with staff and management.
16 February 2018
My mother was a resident at Hollybank for 20 months. During that time my family felt she was well cared for by staff. Everything at the home is quite satisfactory. After viewing other homes in the area I wouldn't fail to recommend the home. The home is split into three houses each with its own individual care priorities. The place is clean and well cared for and doesn't smell unpleasant like some we visited. It offers beautiful surroundings and well cared for gardens which offer a lovely peaceful place to sit in the summer and warm days.
29 December 2016
My mother has been a resident at Hollybank Care Home in Shotton for nearly 2 years, she is extremely happy. The management and staff are EXCELLENT. I feel that she is totally safe and well cared for. The carers and management staff are very interactive and if she is unwell they communicate very well and are quick to obtain medical advice when needed. I feel this is an extremely well-run home, with a very homely feel and would highly recommend it.