Submit a Review for Coed Craig
35 Tan y Bryn Road, Rhos on Sea, Colwyn Bay, LL28 4AD
View Full Details of Coed CraigLatest Reviews for Coed Craig
29 January 2025
My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission. The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing. The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well. My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.
25 October 2024
My husband is happy at Coed Craig considering his dementia diagnosis. However, I do have one niggle that I would like to mention. I feel that the interior of the building could do with a spruce up, it is looking very dated. Considering the costs of residents care, it would be good if some of the cost was shown in the decor. Surely, when a settling looks tired and weary it will have a negative effect upon the residents. Surroundings matter as does care.
02 October 2024
My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents. The care and attention received is very good and staff take time to interact and chat with him.
02 February 2024
Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who need two-handed care. This leaves others alone at times.
19 January 2024
My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance. The home is bright and light and tastefully decorated. There is a large garden with a very large fish pond for the residents to sit out in. The food at the home is well cooked and looks appetising and my mum has gained weight while living here. The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.
09 June 2023
The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.
18 August 2022
We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.
18 August 2022
My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary. As my father is in the later stages of dementia he cannot/does not want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood. Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion). His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue. Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.
30 May 2022
All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being. The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different care home.
13 May 2021
Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.
13 May 2021
My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't comment on some things below because I have had limited access to the home due to the pandemic.
26 February 2021
My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.
01 September 2020
My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.
27 March 2020
Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services on a Wednesday morning and Sunday afternoon which are well attended.
27 March 2020
Excellent care and safeguarding in a relaxed, friendly environment.
17 September 2019
Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.
25 February 2019
My aunt recently passed away at Coed Craig. It was the best thing being transferred back there rather than a community hospital. The staff were absolutely brilliant. She received first class care, 24 hours a day. They went above and beyond their call of duty. Nothing was too much trouble for them. They genuinely loved and cared for her as if she was a member of their family.
31 October 2018
My 92yr old mum, who suffered from dementia, passed away on 29th Sept 2018 at Coed Craig. She had been a resident there since February 2018 and throughout that time, I, as her daughter, cannot speak highly enough of the love, care and attention, respect and dignity she received from everyone involved in her care there, especially during her end of life care when the decision was taken for Mum to remain at Coed Craig rather than be taken into hospital. Coed Craig is run to a very high standard. The rooms are clean and well maintained, as is the entire home itself. The food is excellent and takes into account individual needs. Mum was always nicely turned out as are all the residents, personal hygiene is well taken care of. Medical records are well documented and family are always kept informed of any health issues as and when they may arise. I would not hesitate to recommend Coed Craig, it was a great comfort to me knowing that Mum was being loved and so well cared for there by everyone.
20 July 2018
My mother has been a resident of Coed Craig home for 5 years. During that time we have visited here announced at all times of the day. We have never seen anything out of place. The building is spotless and the residents are comfortable and generally happy. The home is blessed with a wonderful staff who work well as a team to face all issues. The leadership of this team is complex and the management has shown exceptional skill in providing care.
08 February 2018
My aunt was a resident for six years and her care was exemplary. The very same staff were there for all of those years which to me says what a well run and happy place it is. The management ensures that all the records and procedures are up to date. My aunt went into Coed Craig in a quite poor condition and from that time she has thrived in a pleasant and happy atmosphere which as her immediate next of kind, gave me peace of mind knowing she could not be better cared for.
Latest Reviews for Coed Craig
29 January 2025
My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission. The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing. The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well. My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.
25 October 2024
My husband is happy at Coed Craig considering his dementia diagnosis. However, I do have one niggle that I would like to mention. I feel that the interior of the building could do with a spruce up, it is looking very dated. Considering the costs of residents care, it would be good if some of the cost was shown in the decor. Surely, when a settling looks tired and weary it will have a negative effect upon the residents. Surroundings matter as does care.
02 October 2024
My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents. The care and attention received is very good and staff take time to interact and chat with him.
02 February 2024
Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who need two-handed care. This leaves others alone at times.
19 January 2024
My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance. The home is bright and light and tastefully decorated. There is a large garden with a very large fish pond for the residents to sit out in. The food at the home is well cooked and looks appetising and my mum has gained weight while living here. The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.
09 June 2023
The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.
18 August 2022
We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.
18 August 2022
My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary. As my father is in the later stages of dementia he cannot/does not want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood. Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion). His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue. Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.
30 May 2022
All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being. The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different care home.
13 May 2021
Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.
13 May 2021
My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't comment on some things below because I have had limited access to the home due to the pandemic.
26 February 2021
My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.
01 September 2020
My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.
27 March 2020
Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services on a Wednesday morning and Sunday afternoon which are well attended.
27 March 2020
Excellent care and safeguarding in a relaxed, friendly environment.
17 September 2019
Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.
25 February 2019
My aunt recently passed away at Coed Craig. It was the best thing being transferred back there rather than a community hospital. The staff were absolutely brilliant. She received first class care, 24 hours a day. They went above and beyond their call of duty. Nothing was too much trouble for them. They genuinely loved and cared for her as if she was a member of their family.
31 October 2018
My 92yr old mum, who suffered from dementia, passed away on 29th Sept 2018 at Coed Craig. She had been a resident there since February 2018 and throughout that time, I, as her daughter, cannot speak highly enough of the love, care and attention, respect and dignity she received from everyone involved in her care there, especially during her end of life care when the decision was taken for Mum to remain at Coed Craig rather than be taken into hospital. Coed Craig is run to a very high standard. The rooms are clean and well maintained, as is the entire home itself. The food is excellent and takes into account individual needs. Mum was always nicely turned out as are all the residents, personal hygiene is well taken care of. Medical records are well documented and family are always kept informed of any health issues as and when they may arise. I would not hesitate to recommend Coed Craig, it was a great comfort to me knowing that Mum was being loved and so well cared for there by everyone.
20 July 2018
My mother has been a resident of Coed Craig home for 5 years. During that time we have visited here announced at all times of the day. We have never seen anything out of place. The building is spotless and the residents are comfortable and generally happy. The home is blessed with a wonderful staff who work well as a team to face all issues. The leadership of this team is complex and the management has shown exceptional skill in providing care.
08 February 2018
My aunt was a resident for six years and her care was exemplary. The very same staff were there for all of those years which to me says what a well run and happy place it is. The management ensures that all the records and procedures are up to date. My aunt went into Coed Craig in a quite poor condition and from that time she has thrived in a pleasant and happy atmosphere which as her immediate next of kind, gave me peace of mind knowing she could not be better cared for.