Submit a Review for Towy Castle Care Home
Uplands Arms, Uplands, Carmarthen, SA32 8DY
View Full Details of Towy Castle Care HomeLatest Reviews for Towy Castle Care Home
27 February 2025
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed. The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!
14 August 2024
My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.
06 August 2024
My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.
30 July 2024
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable. Thank you all. My gramps is comfortable and happy.
15 July 2024
Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.
03 July 2024
My friend went into Towy Castle from October 2023 until December 2023 on respite due to Dementia/Alzheimer's under the direction of the social services. She was looked after like a queen and enjoyed her time there with regular visitors in a beautiful environment, both inside the home and the outside scenery too. The staff were excellent and kept my friend in very good health and she was very happy, which was of prime importance to all the carers and management. After her respite care, my friend returned home but missed the company of the kind staff and management along with the friends she had made with residents in the home. It seems that in due course my friend will need to go into full-time care as a resident in a care home and Towy Castle is the place she would want to be and an application to this end will be submitted in the near future and hopefully there will be a room for her in this much sought after care home. I really hope she is accepted.
02 July 2024
My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to the home for a visit.
02 July 2024
My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.
02 July 2024
In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget the view.
02 July 2024
My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.
02 July 2024
In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.
20 June 2024
Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.
28 March 2024
The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.
21 March 2024
The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's room was clean and tidy. We can't thank the staff enough for everything they did.
31 January 2024
My mother-in-law has been a resident for approximately six months. Moving a family member to a care home is a very challenging time. But from the moment we met the manager and the staff, we knew we had found a special place. This feeling has continued. My mother-in-law is in the dementia unit and has a large room, with a sofa and high-back chair in addition to her bed. She has her own toilet facilities and shower. The staff are simply wonderful. Nothing is too much trouble. There is excellent communication between the staff, relatives and residents. They make huge efforts to find out who my mother-in-law really is, her likes/dislikes. I could write numerous other examples of excellent care but for anyone contemplating residential care provision, we would strongly recommend Towy Castle Care Home as it genuinely feels like 'home from home'.
17 November 2023
This is the third elderly member of our family who has lived at Towy Castle Care Home. We have always found the care provided for our relatives to be first class from communication with family to the food and day-to-day support in all aspects together with a willingness to meet the resident's needs the home is superb. The staff are well chosen friendly, helpful and really do care for residents.
05 October 2023
A beautiful care home in the middle of the country with a glorious review of the River Towy and the rolling hills. My mother was only at Castle Town for eight weeks before she passed away but within that short period of time. The staff had got to know her really well. They were always kind and friendly and nothing was too much. The visiting areas was delightful with tea and coffee making facilities for the family and delicious cake. Thank you, Towy Castle!
22 September 2023
My mum was at this home for a short time and passed peacefully at the home 10th September 2023. This home is excellent, you felt part of a larger family. Staff were excellent with my mum. Her care, dignity and her overall wellbeing. I am so grateful and thank you all for everything.
14 July 2023
Really helpful and communicative staff, who work hard and provide outstanding care for mum. Plenty of activities to keep the residents active and happy, and always provide updates on illness and medical requirements. This is a real home from home with excellent on hand support and care.
17 June 2023
Towy Castle Care Home has had a good reputation for many years. When my cousin became a resident, nearly one year ago, our family were very impressed with the standard of this care home. It is very clean with none of the odours which are normally present. Most of all, the staff are universally friendly and helpful. All my cousin's needs are cared for, including medical and dental care. He has just celebrated his 100th birthday and enjoyed a wonderful day.
Latest Reviews for Towy Castle Care Home
27 February 2025
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed. The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!
14 August 2024
My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.
06 August 2024
My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.
30 July 2024
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable. Thank you all. My gramps is comfortable and happy.
15 July 2024
Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.
03 July 2024
My friend went into Towy Castle from October 2023 until December 2023 on respite due to Dementia/Alzheimer's under the direction of the social services. She was looked after like a queen and enjoyed her time there with regular visitors in a beautiful environment, both inside the home and the outside scenery too. The staff were excellent and kept my friend in very good health and she was very happy, which was of prime importance to all the carers and management. After her respite care, my friend returned home but missed the company of the kind staff and management along with the friends she had made with residents in the home. It seems that in due course my friend will need to go into full-time care as a resident in a care home and Towy Castle is the place she would want to be and an application to this end will be submitted in the near future and hopefully there will be a room for her in this much sought after care home. I really hope she is accepted.
02 July 2024
My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to the home for a visit.
02 July 2024
My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.
02 July 2024
In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget the view.
02 July 2024
My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.
02 July 2024
In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.
20 June 2024
Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.
28 March 2024
The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.
21 March 2024
The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's room was clean and tidy. We can't thank the staff enough for everything they did.
31 January 2024
My mother-in-law has been a resident for approximately six months. Moving a family member to a care home is a very challenging time. But from the moment we met the manager and the staff, we knew we had found a special place. This feeling has continued. My mother-in-law is in the dementia unit and has a large room, with a sofa and high-back chair in addition to her bed. She has her own toilet facilities and shower. The staff are simply wonderful. Nothing is too much trouble. There is excellent communication between the staff, relatives and residents. They make huge efforts to find out who my mother-in-law really is, her likes/dislikes. I could write numerous other examples of excellent care but for anyone contemplating residential care provision, we would strongly recommend Towy Castle Care Home as it genuinely feels like 'home from home'.
17 November 2023
This is the third elderly member of our family who has lived at Towy Castle Care Home. We have always found the care provided for our relatives to be first class from communication with family to the food and day-to-day support in all aspects together with a willingness to meet the resident's needs the home is superb. The staff are well chosen friendly, helpful and really do care for residents.
05 October 2023
A beautiful care home in the middle of the country with a glorious review of the River Towy and the rolling hills. My mother was only at Castle Town for eight weeks before she passed away but within that short period of time. The staff had got to know her really well. They were always kind and friendly and nothing was too much. The visiting areas was delightful with tea and coffee making facilities for the family and delicious cake. Thank you, Towy Castle!
22 September 2023
My mum was at this home for a short time and passed peacefully at the home 10th September 2023. This home is excellent, you felt part of a larger family. Staff were excellent with my mum. Her care, dignity and her overall wellbeing. I am so grateful and thank you all for everything.
14 July 2023
Really helpful and communicative staff, who work hard and provide outstanding care for mum. Plenty of activities to keep the residents active and happy, and always provide updates on illness and medical requirements. This is a real home from home with excellent on hand support and care.
17 June 2023
Towy Castle Care Home has had a good reputation for many years. When my cousin became a resident, nearly one year ago, our family were very impressed with the standard of this care home. It is very clean with none of the odours which are normally present. Most of all, the staff are universally friendly and helpful. All my cousin's needs are cared for, including medical and dental care. He has just celebrated his 100th birthday and enjoyed a wonderful day.