Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Latest Reviews for Tegfan Resource Centre

stars
stars 13 August 2021
Our Dad came to Tegfan Resource Centre for rest bite as he had dementia and he was being cared for by his wife who is 87. This was the first time that we had used the adult home care service. From the outset the communication was excellent and when we dropped Dad off and met the staff, we were totally reassured that he was going to be well looked after. We were encouraged to phone every day, and on one occasion I was able to have a three-way conversation with Dad and the carer that was with him. The 'Who am I' booklet that we completed was read to him by staff and we know how much he would have loved that. The concerns that we had around our father not eating were their concerns and they tried everything to try and get him to eat. In the short time that he was there we felt as a family that he'd had a very happy experience, he was safe, well cared for and was also well known by the staff. Dad has now passed away but we as a family are so grateful to the Tegfan team who are absolutely amazing people.
Review from Colleen R (Daughter-in-law of Resident/Service User)