Submit a Review for Pontcanna House Ltd
128/132 Llandaff Road, Pontcanna, Cardiff, CF11 9PW
View Full Details of Pontcanna House LtdLatest Reviews for Pontcanna House Ltd
31 December 2024
My mum is very well looked after for her dementia, arthritis and IBS. She likes to sleep in late and this is also catered for. She is encouraged to interact with staff and other residents. She seems very content in herself. All the staff are extremely competent and kind. They do not hesitate to refer mum to a doctor or other professionals if needed. They are very welcoming to family.
17 September 2024
It has been lovely to visit my aunt at Pontcanna House and see how happy she is. As a family, we couldn't ask for better care. She has been more like her old self and having good company around her has made such a difference and given us great peace of mind. Thank you so much!
17 September 2024
I love it here in Pontcanna House. The food is very nice and the staff are very supportive and caring. The management is running the home in a fantastic manner.
12 September 2024
I'm really pleased with the care my Mum receives from all staff at Pontcanna House Care Home. It is exceptionally clean and all staff are always happy and helpful. Mum enjoys getting her nails painted different colours every week, and the entertainment they provide. Staff make an extra effort when it is occasions like Halloween, Christmas, Easter etc.
11 June 2024
Mum has been a resident at Pontcanna House for 12 years. The care Mum receives is wonderful. The staff and management go the extra mile, give Mum that cuddle, speak to her in French (her other spoken language) etc. Mum's personal care is exceptional, nails painted and clothes always clean. We couldn't ask for more from a care home.
27 December 2023
My mother has been resident in Pontcanna House for just over 3 years and I am very happy with the care she is provided with. Mum is very happy in the lake home and is always clean and looking very healthy. The staff are all very friendly and genuinely care about all the residents. The home is warm and welcoming. I am very happy that Mum is a resident here.
10 November 2023
I am extremely satisfied with the home. The staff are excellent.
10 November 2023
Very good and happy.
18 July 2023
We received a very warm welcome from the manager and her staff when Dad came to Pontcanna House. The place is spotlessly clean, choice of good food offered and an excellent activity schedule. Staff offer warm, friendly and family-orientated care to residents and their families. We are very pleased that our dad is residing in such a lovely home.
12 June 2023
I visit my friend in Pontcanna House every two weeks. The staff always make me welcome. Staff are always friendly. They always offer me drinks eg: coffee, tea etc. and sometimes I am offered lunch. Very clean home.
26 December 2022
The care experience is perfect for my mother, who has dementia, the home facilitates the best of care in this department, offering activities as much as possible during the covid restrictions, and now since opening up more. My mother always says that all the staff are lovely to her and she is well looked after for her personal needs, which I can tell that she is very content with. Food lovely.
17 October 2022
For the short time my mother has been at Pontcanna House, I couldn't be more pleased with the care she has received.
30 June 2022
Our experience of Pontcanna House has been absolutely fantastic. Everything my mum needs is provided for and the staff are just brilliant - nothing is too much trouble. The environment is warm and friendly and my mum is so happy. The whole environment is like a home from home.
28 June 2022
I like the residential home very much. I am a doctor from Ukraine, I have not seen my husband for the last two years due to Covid. When I visited this home I had a very nice welcome from the management and the staff and I was very happy seeing my husband looking very well.
09 May 2022
Lovely staff, look after residents well. Activities on today, musician coming in to entertain the residents which is lovely. Always well cleaned and looked after. Can see nice Easter decorations around. Nan seems happy, nice atmosphere here.
17 September 2021
The care home is perfect. My mum is very happy and well looked after. Staff are amazing, treating and loving her so much. They even learned Romanian (basic) to communicate better with her. Everything is amazing, staff, care home, food and atmosphere. Thank you to all the staff, and especially to the manager; she is so amazing.
01 September 2021
My father came to Pontcanna House during the summer of 2021 while we were all in lockdown. The transition was made possible because of the way Pontcanna House facilitated the move - very easy in extremely challenging times. My thanks.
06 May 2021
I have had my first visit to see Mum today in eight months. She appears happy but is longing to hold our hands and kiss us. Staff are all very kind and helpful.
25 September 2020
My late father had dementia and had to be taken into residential care as my mother was too frail to look after him and my husband and I could not meet his needs for care either. It was a particularly distressing time as lockdown had just started and we knew we would probably not be able to see him for a long period. The owner and staff at Pontcanna House gave us great comfort from the first day. I was always confident that my Dad's health and also his well-being were being looked after with real individual care, and this was borne out when we were able to see him again. I would definitely recommend Pontcanna House.
14 September 2020
I am very happy that my dad is in Pontcanna House, and I feel very secure in his care that he receives, especially during covid19 pandemic. I have no concerns but know that I can ring at any time to discuss my dad if I ever have any concerns. Delighted to see my dad, so happy! Thank you.
Latest Reviews for Pontcanna House Ltd
31 December 2024
My mum is very well looked after for her dementia, arthritis and IBS. She likes to sleep in late and this is also catered for. She is encouraged to interact with staff and other residents. She seems very content in herself. All the staff are extremely competent and kind. They do not hesitate to refer mum to a doctor or other professionals if needed. They are very welcoming to family.
17 September 2024
It has been lovely to visit my aunt at Pontcanna House and see how happy she is. As a family, we couldn't ask for better care. She has been more like her old self and having good company around her has made such a difference and given us great peace of mind. Thank you so much!
17 September 2024
I love it here in Pontcanna House. The food is very nice and the staff are very supportive and caring. The management is running the home in a fantastic manner.
12 September 2024
I'm really pleased with the care my Mum receives from all staff at Pontcanna House Care Home. It is exceptionally clean and all staff are always happy and helpful. Mum enjoys getting her nails painted different colours every week, and the entertainment they provide. Staff make an extra effort when it is occasions like Halloween, Christmas, Easter etc.
11 June 2024
Mum has been a resident at Pontcanna House for 12 years. The care Mum receives is wonderful. The staff and management go the extra mile, give Mum that cuddle, speak to her in French (her other spoken language) etc. Mum's personal care is exceptional, nails painted and clothes always clean. We couldn't ask for more from a care home.
27 December 2023
My mother has been resident in Pontcanna House for just over 3 years and I am very happy with the care she is provided with. Mum is very happy in the lake home and is always clean and looking very healthy. The staff are all very friendly and genuinely care about all the residents. The home is warm and welcoming. I am very happy that Mum is a resident here.
10 November 2023
I am extremely satisfied with the home. The staff are excellent.
10 November 2023
Very good and happy.
18 July 2023
We received a very warm welcome from the manager and her staff when Dad came to Pontcanna House. The place is spotlessly clean, choice of good food offered and an excellent activity schedule. Staff offer warm, friendly and family-orientated care to residents and their families. We are very pleased that our dad is residing in such a lovely home.
12 June 2023
I visit my friend in Pontcanna House every two weeks. The staff always make me welcome. Staff are always friendly. They always offer me drinks eg: coffee, tea etc. and sometimes I am offered lunch. Very clean home.
26 December 2022
The care experience is perfect for my mother, who has dementia, the home facilitates the best of care in this department, offering activities as much as possible during the covid restrictions, and now since opening up more. My mother always says that all the staff are lovely to her and she is well looked after for her personal needs, which I can tell that she is very content with. Food lovely.
17 October 2022
For the short time my mother has been at Pontcanna House, I couldn't be more pleased with the care she has received.
30 June 2022
Our experience of Pontcanna House has been absolutely fantastic. Everything my mum needs is provided for and the staff are just brilliant - nothing is too much trouble. The environment is warm and friendly and my mum is so happy. The whole environment is like a home from home.
28 June 2022
I like the residential home very much. I am a doctor from Ukraine, I have not seen my husband for the last two years due to Covid. When I visited this home I had a very nice welcome from the management and the staff and I was very happy seeing my husband looking very well.
09 May 2022
Lovely staff, look after residents well. Activities on today, musician coming in to entertain the residents which is lovely. Always well cleaned and looked after. Can see nice Easter decorations around. Nan seems happy, nice atmosphere here.
17 September 2021
The care home is perfect. My mum is very happy and well looked after. Staff are amazing, treating and loving her so much. They even learned Romanian (basic) to communicate better with her. Everything is amazing, staff, care home, food and atmosphere. Thank you to all the staff, and especially to the manager; she is so amazing.
01 September 2021
My father came to Pontcanna House during the summer of 2021 while we were all in lockdown. The transition was made possible because of the way Pontcanna House facilitated the move - very easy in extremely challenging times. My thanks.
06 May 2021
I have had my first visit to see Mum today in eight months. She appears happy but is longing to hold our hands and kiss us. Staff are all very kind and helpful.
25 September 2020
My late father had dementia and had to be taken into residential care as my mother was too frail to look after him and my husband and I could not meet his needs for care either. It was a particularly distressing time as lockdown had just started and we knew we would probably not be able to see him for a long period. The owner and staff at Pontcanna House gave us great comfort from the first day. I was always confident that my Dad's health and also his well-being were being looked after with real individual care, and this was borne out when we were able to see him again. I would definitely recommend Pontcanna House.
14 September 2020
I am very happy that my dad is in Pontcanna House, and I feel very secure in his care that he receives, especially during covid19 pandemic. I have no concerns but know that I can ring at any time to discuss my dad if I ever have any concerns. Delighted to see my dad, so happy! Thank you.