Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Beacon Lodge

stars
stars 26 September 2024
I find the staff are nice and most welcoming and my son always seems happy.
Review from Julie G (Mother of Resident/Service User)
stars
stars 04 September 2024
My son is happy and settled here, the staff are friendly and he likes them all. He enjoys the activities and going out. He is well cared for here.
Review from Erika N (Mother of Resident/Service User)
stars
stars 24 July 2024
I'm here seeing my husband who has dementia. I find the home very nice and the staff excellent with the clients. I find the staff very friendly and good at their job. My husband is my first priority but I talk to the other clients also who are able to talk. The food is very good. Also, my husband doesn't interact but some of the other clients do. They do try with him sometimes though.
Review from Susan D (Wife of Resident/Service User)
stars
stars 18 April 2024
No fault in care. Lack of activities, my room is always clean. Staff are friendly. They were family when covid hot. Hard to contact upper management if I have a problem.
Review from V C (Resident / Service User)
stars
stars 18 April 2024
My brother is happy and content in his home at Beacon Lodge. He is well cared for and as a family, we are very grateful for that.
Review from C G (Sister of Resident/Service User)
stars
stars 11 July 2023
I like my room. It is a lot bigger than my old room in another setting. I like that I have an ensuite in my room. I like that I have a patio door looking out at the garden.
Review from Corinne C (Resident / Service User)
stars
stars 11 July 2023
Staff very welcoming and attentive. Friendly atmosphere at Beacon Lodge. My brother can display challenging behaviour on occasion which has always been handled by staff professionally and sensitively. Good communication regarding appointments etc.
Review from Paula P (Sister of Resident/Service User)