Submit a Review for Merse House
Merse Avenue, Kirkcudbright, DG6 4RN
View Full Details of Merse HouseLatest Reviews for Merse House
20 February 2025
Merse House is probably fairly ok due to the amount it costs every week, which is still a fairly substantial amount! My mother as far as I and other family are aware is well looked after. She has issues sometimes relating to food. After the review, I find the managers are far more forthcoming now i.e. regarding the welfare of clients and anything else that is happening. Staff I have always found to be very approachable and friendly. Very caring and attentive to their elderly clients. Hopefully, Merse House is on the right track now!
29 January 2025
My brother has been a resident for 5 years. I have seen the resident every week, in addition, I regularly attend family events. As such, I am aware of my brother's relationship with all the staff and by and large it is good.
16 January 2025
We are delighted with Merse House. The care my dad gets is excellent and the staff are brilliant. They are always cheerful and very helpful.
25 October 2019
Every member of staff gives excellent care and attention to all the residents. A decision was quickly made by staff for my husband to be taken to hospital by ambulance when he became so ill. Now my husband is back in Merse House, all members of staff continue with their excellent care and attention. For anyone whose loved one needs to go into a care home, I would recommend Merse House as their first choice.
14 October 2019
Professional and caring throughout. High standards of cleanliness throughout. All staff are welcoming, polite and approachable. Nothing is too much trouble and communication between the staff and relatives is brilliant. Empathy and understanding of both Dad's condition and its impact on his family.
10 September 2019
My husband, who has vascular dementia as well as physical caring difficulties has resided at Merse House for several weeks. I have found the staff smiling and friendly. They appear to care about the residents valuing them who they were as well as who they are now. The food is excellent and I have received help with complications of having my life partner in care rather than at home and am grateful to be able to feel that he is safe and well looked after. He seems happy as far as I can tell. Thank you
21 June 2019
The person is cared for with dignity and care (very good). The staff are fantastic with the residents. They are well looked after. Some do more than they should.
07 June 2019
A huge thank you to all the staff who look after Mum and make her stay at Merse a happy one now she is no longer able to be at home. The staff go out of their way to be caring and helpful in all aspects of her care.
07 June 2019
The staff are so kind and helpful and Mum is happy living at Merse. Today was Mum's 95th Birthday and the staff went out of their way to put on a tea party for her and made her day extra special. The staff at Merse are a credit to that home. Thank you, from all our family.
07 June 2019
I have found the staff very friendly, helpful and professional. They provide for all his needs, good food, clean room and laundry done. It cannot be easy dealing with someone with dementia but they handle him very well, with kindness and patience.
06 June 2019
The home is clean (very) and tidy. The carers and other staff are very polite and my aunty gets great care. I have nothing to complain about.
22 May 2018
My husband's Aunty became a resident. The room she had was bright and spacious with a lovely large bathroom. She did not settle right away but the manager and her staff did everything in their power to make her as comfortable as possible, they encouraged her to join in activities and outings. We were able to visit anytime and were even able to spend Christmas and birthdays with her. The manager and staff at Merse House are very caring and are like your family, they take great care of your family member and they keep you informed of all that is going on with them, and what is going on in the home itself. The last 4 days of Auntie's life, l was able to stay with her morning and night, the staff gave me breaks so l could go and eat and stayed with her while my husband and I went to make funeral arrangements, they made sure she was comfortable and pain-free. We cannot praise them enough. We could not receive this total patient care in hospital. To the manager and your staff, YOU are the best.
Latest Reviews for Merse House
20 February 2025
Merse House is probably fairly ok due to the amount it costs every week, which is still a fairly substantial amount! My mother as far as I and other family are aware is well looked after. She has issues sometimes relating to food. After the review, I find the managers are far more forthcoming now i.e. regarding the welfare of clients and anything else that is happening. Staff I have always found to be very approachable and friendly. Very caring and attentive to their elderly clients. Hopefully, Merse House is on the right track now!
29 January 2025
My brother has been a resident for 5 years. I have seen the resident every week, in addition, I regularly attend family events. As such, I am aware of my brother's relationship with all the staff and by and large it is good.
16 January 2025
We are delighted with Merse House. The care my dad gets is excellent and the staff are brilliant. They are always cheerful and very helpful.
25 October 2019
Every member of staff gives excellent care and attention to all the residents. A decision was quickly made by staff for my husband to be taken to hospital by ambulance when he became so ill. Now my husband is back in Merse House, all members of staff continue with their excellent care and attention. For anyone whose loved one needs to go into a care home, I would recommend Merse House as their first choice.
14 October 2019
Professional and caring throughout. High standards of cleanliness throughout. All staff are welcoming, polite and approachable. Nothing is too much trouble and communication between the staff and relatives is brilliant. Empathy and understanding of both Dad's condition and its impact on his family.
10 September 2019
My husband, who has vascular dementia as well as physical caring difficulties has resided at Merse House for several weeks. I have found the staff smiling and friendly. They appear to care about the residents valuing them who they were as well as who they are now. The food is excellent and I have received help with complications of having my life partner in care rather than at home and am grateful to be able to feel that he is safe and well looked after. He seems happy as far as I can tell. Thank you
21 June 2019
The person is cared for with dignity and care (very good). The staff are fantastic with the residents. They are well looked after. Some do more than they should.
07 June 2019
A huge thank you to all the staff who look after Mum and make her stay at Merse a happy one now she is no longer able to be at home. The staff go out of their way to be caring and helpful in all aspects of her care.
07 June 2019
The staff are so kind and helpful and Mum is happy living at Merse. Today was Mum's 95th Birthday and the staff went out of their way to put on a tea party for her and made her day extra special. The staff at Merse are a credit to that home. Thank you, from all our family.
07 June 2019
I have found the staff very friendly, helpful and professional. They provide for all his needs, good food, clean room and laundry done. It cannot be easy dealing with someone with dementia but they handle him very well, with kindness and patience.
06 June 2019
The home is clean (very) and tidy. The carers and other staff are very polite and my aunty gets great care. I have nothing to complain about.
22 May 2018
My husband's Aunty became a resident. The room she had was bright and spacious with a lovely large bathroom. She did not settle right away but the manager and her staff did everything in their power to make her as comfortable as possible, they encouraged her to join in activities and outings. We were able to visit anytime and were even able to spend Christmas and birthdays with her. The manager and staff at Merse House are very caring and are like your family, they take great care of your family member and they keep you informed of all that is going on with them, and what is going on in the home itself. The last 4 days of Auntie's life, l was able to stay with her morning and night, the staff gave me breaks so l could go and eat and stayed with her while my husband and I went to make funeral arrangements, they made sure she was comfortable and pain-free. We cannot praise them enough. We could not receive this total patient care in hospital. To the manager and your staff, YOU are the best.