Submit a Review for Ashgrove Care Home
229 Alexandra Parade, Kirn, Dunoon, PA23 8HD
View Full Details of Ashgrove Care HomeLatest Reviews for Ashgrove Care Home
17 March 2025
My wife who is registered blind and has dementia has only been in Ashgrove for 3 months, has settled in very well with very helpful staff.
31 January 2025
So glad the water problems will be sorted in the next two weeks. Also happy the food is going to be reviewed. All staff are 100% they couldn't do any better.
27 December 2024
My brother has been a resident at this care home for over six years. I have issues which I have brought to the management's attention on more than one occasion and they have still not been resolved. The laundry being the main issue. Clothes not returned to him, other people's clothes in his wardrobe, i.e. ladies blouse, cardigan and ladies socks. I have purchased many items of clothing from good quality clothing store and lesser quality stores to find only the lesser quality get returned. Copious amounts of socks with name tags on both socks and there are never a pair to be found in his drawer. He is left with no socks and cold feet more often than not.
27 December 2024
Overall a good service is received by residents. On occasions, the staff appear to be thin on the ground but as a general rule, there are adequate staff available. The food is plentiful and vegetarian options are always catered for.
25 December 2024
Overall I'm happy with care but very unhappy with seeing a male carer being on his own when providing my mum's personal care, changing her incontinence pad etc. he was very pleasant and there is no issue there but would prefer 2 members of staff present for this. Also, my mum's shower room cupboard is full of men's shaving foam (no idea why). I feel the food could be a lot better too.
22 January 2024
Very happy with the care I receive. The staff go over and above to ensure they know what I like and what my needs are.
22 January 2024
Always greeted with a warm welcome. Always plenty of staff to offer help if needed. Relative always appears well cared for.
10 January 2024
I have visited my friend on several occasions since her admittance to Ashgrove. Staff have been friendly, approachable and helpful when asked. My friend has sometimes asked for tea to be brought for us which has always happened. Staff have checked on her when I've been present and have been smiling and friendly to her. The bedroom looks tidy and she has some of her own furniture and possessions, pictures etc.
10 January 2024
Visiting a resident in Ashgrove, staff and management are always friendly and welcoming. The resident is always comfortable in the bedroom, clean and tidy. Well cared for. Plenty going on to keep the residents active.
10 January 2024
The staff are all very kind. Difficult sometimes for agency staff. My diet is limited, the chef is very thoughtful providing meals I am able to eat. Medication sometimes runs out. Management is very helpful, do not have local family.
09 January 2024
I find that all the staff are dedicated, thoughtful, compassionate and engage very well with my wife. I find the staff very friendly and more than eager to please. A great environment for my wife to reside. Thanks.
04 January 2024
I visit my gran as often as I can, usually every day. My two-year-old son always joins. Not only does my gran love our visits, but I feel all residents and staff do. Everyone is always so welcoming and kind. My gran is thriving in Ashgrove. I am so happy with her progress from the first day to now.
03 January 2024
Happy with care provided. Mum is happy, clean and well fed. Any illnesses are taken care right away. The home has entertainment on to keep residents stimulated.
24 February 2023
My husband was recently in Ashgrove for an interim placement while waiting on his care package. He very much enjoyed his time there. The staff were all lovely and very helpful. His whole experience in there was very positive, thank you to all the staff.
21 November 2022
My aunt moved into Ashgrove a few weeks ago and has been treated with the utmost dignity and respect. Although she has only been here a few weeks staff know her needs and likes/dislikes so well it feels as though she has been here longer. My aunt herself says she is happy here and very fond of her nurses/carers. On visiting my aunt is always spotlessly clean, nails clean and painted and one time even sitting with her rollers in. There is a great selection of food and staff quickly identified that she would benefit from adapted cutlery. There are always activities on when we visit and forthcoming events are well displayed. The clinical treatment my aunt has received has been excellent. Staff have been quick to identify when things aren't quite right with her and have responded effectively. Communication is also excellent. Staff are fantastic, always cheery. Nothing is ever a bother. We cannot thank you enough.
02 September 2022
My Mum has only recently moved into Ashgrove Care Home. It is a brightly decorated home with spacious bedrooms. The staff there are kind, helpful and very friendly, taking time to give my Mother the care she needs, but also making time to discuss Mum’s needs with me. I have nothing but praise for the staff and the care my Mum is being given.
04 May 2021
My mum has advanced Dementia so is unable to communicate. I find the staff warm and helpful and always smiling. Mum looks more content than I have seen in a while and is always clean and tidy. Staff interact with her beautifully and have a good understanding of Dementia and how to communicate. Mum always has her teddies around her which is important to her, and her photograph albums are always on display for her to see. The accommodation is spotlessly clean. The manager is approachable and always visibly interacting with residents and staff. Staff have done their best during the difficult time with COVID and provided a room with perspex and intercom systems. Visiting is now being reintroduced with designated visitors being allowed indoors.
21 April 2021
I have nothing but good things to say about Ashgrove. My mother has had excellent care and she seems quite happy. She cannot take part in some of the amenities because of her condition. If it's singing she'll sing along.
21 December 2020
Although we were in lockdown and some visiting was allowed, we found, as a family, that the staff did not seem to know the rules themselves. On one phone call we had to make an appointment, then another (with a different person) we did not! My mother was sent to hospital from the care home with nothing but what she was wearing! When I moved her to another care home she had someone else's clothes on and her watch and gold bracelet have gone missing. Very bad communication.
19 October 2020
My friend went to stay at Ashgrove Care Home after her husband passed away, he was her carer and, she couldn't manage at home on her own. She was wanting to stay in her own home, but it wasn't possible. After a couple of weeks of staying at Ashgrove, my friend says she is happy there. She has people around her all day, and every day there are activities on, and the activities she can't manage, the staff still makes sure she is involved. It is good when I talk to her, to hear that she is happy, and she always saying how helpful all the staff are. So well done Ashgrove.
Latest Reviews for Ashgrove Care Home
17 March 2025
My wife who is registered blind and has dementia has only been in Ashgrove for 3 months, has settled in very well with very helpful staff.
31 January 2025
So glad the water problems will be sorted in the next two weeks. Also happy the food is going to be reviewed. All staff are 100% they couldn't do any better.
27 December 2024
My brother has been a resident at this care home for over six years. I have issues which I have brought to the management's attention on more than one occasion and they have still not been resolved. The laundry being the main issue. Clothes not returned to him, other people's clothes in his wardrobe, i.e. ladies blouse, cardigan and ladies socks. I have purchased many items of clothing from good quality clothing store and lesser quality stores to find only the lesser quality get returned. Copious amounts of socks with name tags on both socks and there are never a pair to be found in his drawer. He is left with no socks and cold feet more often than not.
27 December 2024
Overall a good service is received by residents. On occasions, the staff appear to be thin on the ground but as a general rule, there are adequate staff available. The food is plentiful and vegetarian options are always catered for.
25 December 2024
Overall I'm happy with care but very unhappy with seeing a male carer being on his own when providing my mum's personal care, changing her incontinence pad etc. he was very pleasant and there is no issue there but would prefer 2 members of staff present for this. Also, my mum's shower room cupboard is full of men's shaving foam (no idea why). I feel the food could be a lot better too.
22 January 2024
Very happy with the care I receive. The staff go over and above to ensure they know what I like and what my needs are.
22 January 2024
Always greeted with a warm welcome. Always plenty of staff to offer help if needed. Relative always appears well cared for.
10 January 2024
I have visited my friend on several occasions since her admittance to Ashgrove. Staff have been friendly, approachable and helpful when asked. My friend has sometimes asked for tea to be brought for us which has always happened. Staff have checked on her when I've been present and have been smiling and friendly to her. The bedroom looks tidy and she has some of her own furniture and possessions, pictures etc.
10 January 2024
Visiting a resident in Ashgrove, staff and management are always friendly and welcoming. The resident is always comfortable in the bedroom, clean and tidy. Well cared for. Plenty going on to keep the residents active.
10 January 2024
The staff are all very kind. Difficult sometimes for agency staff. My diet is limited, the chef is very thoughtful providing meals I am able to eat. Medication sometimes runs out. Management is very helpful, do not have local family.
09 January 2024
I find that all the staff are dedicated, thoughtful, compassionate and engage very well with my wife. I find the staff very friendly and more than eager to please. A great environment for my wife to reside. Thanks.
04 January 2024
I visit my gran as often as I can, usually every day. My two-year-old son always joins. Not only does my gran love our visits, but I feel all residents and staff do. Everyone is always so welcoming and kind. My gran is thriving in Ashgrove. I am so happy with her progress from the first day to now.
03 January 2024
Happy with care provided. Mum is happy, clean and well fed. Any illnesses are taken care right away. The home has entertainment on to keep residents stimulated.
24 February 2023
My husband was recently in Ashgrove for an interim placement while waiting on his care package. He very much enjoyed his time there. The staff were all lovely and very helpful. His whole experience in there was very positive, thank you to all the staff.
21 November 2022
My aunt moved into Ashgrove a few weeks ago and has been treated with the utmost dignity and respect. Although she has only been here a few weeks staff know her needs and likes/dislikes so well it feels as though she has been here longer. My aunt herself says she is happy here and very fond of her nurses/carers. On visiting my aunt is always spotlessly clean, nails clean and painted and one time even sitting with her rollers in. There is a great selection of food and staff quickly identified that she would benefit from adapted cutlery. There are always activities on when we visit and forthcoming events are well displayed. The clinical treatment my aunt has received has been excellent. Staff have been quick to identify when things aren't quite right with her and have responded effectively. Communication is also excellent. Staff are fantastic, always cheery. Nothing is ever a bother. We cannot thank you enough.
02 September 2022
My Mum has only recently moved into Ashgrove Care Home. It is a brightly decorated home with spacious bedrooms. The staff there are kind, helpful and very friendly, taking time to give my Mother the care she needs, but also making time to discuss Mum’s needs with me. I have nothing but praise for the staff and the care my Mum is being given.
04 May 2021
My mum has advanced Dementia so is unable to communicate. I find the staff warm and helpful and always smiling. Mum looks more content than I have seen in a while and is always clean and tidy. Staff interact with her beautifully and have a good understanding of Dementia and how to communicate. Mum always has her teddies around her which is important to her, and her photograph albums are always on display for her to see. The accommodation is spotlessly clean. The manager is approachable and always visibly interacting with residents and staff. Staff have done their best during the difficult time with COVID and provided a room with perspex and intercom systems. Visiting is now being reintroduced with designated visitors being allowed indoors.
21 April 2021
I have nothing but good things to say about Ashgrove. My mother has had excellent care and she seems quite happy. She cannot take part in some of the amenities because of her condition. If it's singing she'll sing along.
21 December 2020
Although we were in lockdown and some visiting was allowed, we found, as a family, that the staff did not seem to know the rules themselves. On one phone call we had to make an appointment, then another (with a different person) we did not! My mother was sent to hospital from the care home with nothing but what she was wearing! When I moved her to another care home she had someone else's clothes on and her watch and gold bracelet have gone missing. Very bad communication.
19 October 2020
My friend went to stay at Ashgrove Care Home after her husband passed away, he was her carer and, she couldn't manage at home on her own. She was wanting to stay in her own home, but it wasn't possible. After a couple of weeks of staying at Ashgrove, my friend says she is happy there. She has people around her all day, and every day there are activities on, and the activities she can't manage, the staff still makes sure she is involved. It is good when I talk to her, to hear that she is happy, and she always saying how helpful all the staff are. So well done Ashgrove.