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114 Sinclair Street, Helensburgh, G84 9QF
View Full Details of Northwood HouseLatest Reviews for Northwood House
10 July 2024
Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative. The carers are cheerful and friendly.
09 July 2024
The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.
04 July 2024
My mum has been a resident in Northwood for just under 2 years and we are delighted with the service which is kind caring and very welcoming. My mum has received the highest standard of care and really importantly love and affection in a family environment. Staff are very knowledgeable and go above and beyond for the residents. Entertainment is consistent and varied with outside agencies such as hairdressing and podiatry being a constant. We are so happy with the choice of Northwood and so is Mum. We would highly recommend it.
04 July 2024
Up till her passing, my mother received fantastic care and really loved staying in Northwood. The activities kept her alert and she enjoyed the singing and exercise classes most of all. In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough for their care and support for the family.
03 July 2024
Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time, and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.
02 August 2023
Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.
17 July 2023
My Mum has been a resident for nearly three years and is settled and well cared for. She is always well turned out and her clothes are well looked after. The staff are all so friendly and are very kind and attentive to my Mum. Northwood House always seems a happy, calm place which means the residents are happy. My Mum doesn’t want to join in any activities, apart from the exercise classes and chooses to remain in her room and this is respected. I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.
15 December 2022
My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The overall atmosphere is warm and friendly.
14 December 2022
This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.
02 December 2022
Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance. The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.
29 November 2022
This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.
19 November 2021
The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.
28 April 2021
The manager and her team go out of their way to make my mum feel loved and a very welcome part of their fabulous community. From dancing to wonderful afternoon teas, birthday parties and being there for her when she is feeling poorly, they are simply outstanding. Everyone there seems to truly love what they do and care about the residents. I think we were truly lucky to find a place for my mum in Northwood House, and it is just wonderful to hear her laughing and chatting with the other residents. Thank you for going the extra mile.
19 April 2021
My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.
27 January 2021
Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.
26 January 2021
My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.
30 October 2019
The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.
17 June 2019
I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling in period.
05 February 2019
This is a very homely and caring home. The staff are extremely kind and very professional. I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.
05 February 2019
I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.
Latest Reviews for Northwood House
10 July 2024
Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative. The carers are cheerful and friendly.
09 July 2024
The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.
04 July 2024
My mum has been a resident in Northwood for just under 2 years and we are delighted with the service which is kind caring and very welcoming. My mum has received the highest standard of care and really importantly love and affection in a family environment. Staff are very knowledgeable and go above and beyond for the residents. Entertainment is consistent and varied with outside agencies such as hairdressing and podiatry being a constant. We are so happy with the choice of Northwood and so is Mum. We would highly recommend it.
04 July 2024
Up till her passing, my mother received fantastic care and really loved staying in Northwood. The activities kept her alert and she enjoyed the singing and exercise classes most of all. In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough for their care and support for the family.
03 July 2024
Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time, and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.
02 August 2023
Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.
17 July 2023
My Mum has been a resident for nearly three years and is settled and well cared for. She is always well turned out and her clothes are well looked after. The staff are all so friendly and are very kind and attentive to my Mum. Northwood House always seems a happy, calm place which means the residents are happy. My Mum doesn’t want to join in any activities, apart from the exercise classes and chooses to remain in her room and this is respected. I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.
15 December 2022
My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The overall atmosphere is warm and friendly.
14 December 2022
This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.
02 December 2022
Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance. The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.
29 November 2022
This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.
19 November 2021
The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.
28 April 2021
The manager and her team go out of their way to make my mum feel loved and a very welcome part of their fabulous community. From dancing to wonderful afternoon teas, birthday parties and being there for her when she is feeling poorly, they are simply outstanding. Everyone there seems to truly love what they do and care about the residents. I think we were truly lucky to find a place for my mum in Northwood House, and it is just wonderful to hear her laughing and chatting with the other residents. Thank you for going the extra mile.
19 April 2021
My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.
27 January 2021
Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.
26 January 2021
My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.
30 October 2019
The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.
17 June 2019
I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling in period.
05 February 2019
This is a very homely and caring home. The staff are extremely kind and very professional. I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.
05 February 2019
I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.