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Home Street, Lanark, ML11 9AZ
View Full Details of Crosslaw HouseLatest Reviews for Crosslaw House
04 December 2024
Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.
28 October 2024
The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.
02 August 2024
My father was a resident of Crosslaw House for almost two years. During his stay, he was shown the utmost respect and treated in a caring manner. As a family visiting most days, we were always made to feel welcome after being included in the many and varied activities being enjoyed. The care home has a wonderful team who work together to meet the needs of their residents. During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.
27 February 2024
The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.
21 December 2022
Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.
19 July 2022
The staff are always welcoming to visitors and very caring towards the residents. They went over and beyond their duties during Covid and did their best to keep residents in touch with loved ones despite lockdowns. My mum is now better both physically and mentally than before she was admitted to Crosslaw House Care Home. She is always clean, nicely dressed and has her hair and nails done regularly. I would not hesitate to recommend Crosslaw House to other families.
22 February 2022
The establishment has a feeling of being more a home than hotel! Happy with the general support, care and cover offered. Communication with me is good. Staff very willing to listen and act if needed. Covid has obviously put great constraints and pressure on all the staff, maybe reducing time able to spend on one-to-one contact. No complaints.
18 February 2022
Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid. I really can't thank the management and staff enough for their care of my mum in these difficult times.
01 February 2022
My mum was admitted to Crosslaw House Care Home almost two years ago. I have been extremely satisfied with the quality of care which Mum has received (and continues to receive) whilst at Crosslaw. I have been reassured by the competence, compassion and friendliness of all staff that Mum's needs are being fully met. Mum has settled well and I believe the staff played a major part in this as the care home was in lockdown, due to Covid-19, from her admission date. The way in which the pandemic has been managed has been particularly reassuring to me in ensuring resident safety and I am thankful for the additional time, work and effort which must be involved. I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.
14 December 2021
My father and mother are with Crosslaw House Care Home. The care they receive is second to none, my father is thriving with Crosslaw since arriving in August 2021, the environment they have created and how inclusive has made a huge difference in his life, making him feel at home and that he is with family. Following a lengthy spell in hospital and diagnosis and prognosis, my mother was taken in by Crosslaw House Care Home for palliative and end of life care in October 2021. Every member of staff has made my mum so comfortable, they are kind and caring and treat her with dignity and compassion. This phase of her life is very difficult but the team are so reassuring and have gone above and beyond to make every moment count. Thank you to every one of the team. They all deserve recognition and praise, I thank them all immensely.
30 September 2021
My mum has been a resident for over two years now and I can't thank all the staff enough for looking after her, especially during the last eighteen months when at times we couldn't see her. We are always kept updated on how Mum is doing, the staff keep her and the other residents entertained throughout the day. Mum has come to call her room her house which is very comfortable with ensuite facilities. Mum says the food is great and she really enjoys going on the bus trips for an ice cream. I would highly recommend.
22 October 2020
My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand his wishes. I have found management to be very communicative, especially throughout lockdown.
07 October 2020
From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.
Latest Reviews for Crosslaw House
04 December 2024
Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.
28 October 2024
The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.
02 August 2024
My father was a resident of Crosslaw House for almost two years. During his stay, he was shown the utmost respect and treated in a caring manner. As a family visiting most days, we were always made to feel welcome after being included in the many and varied activities being enjoyed. The care home has a wonderful team who work together to meet the needs of their residents. During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.
27 February 2024
The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.
21 December 2022
Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.
19 July 2022
The staff are always welcoming to visitors and very caring towards the residents. They went over and beyond their duties during Covid and did their best to keep residents in touch with loved ones despite lockdowns. My mum is now better both physically and mentally than before she was admitted to Crosslaw House Care Home. She is always clean, nicely dressed and has her hair and nails done regularly. I would not hesitate to recommend Crosslaw House to other families.
22 February 2022
The establishment has a feeling of being more a home than hotel! Happy with the general support, care and cover offered. Communication with me is good. Staff very willing to listen and act if needed. Covid has obviously put great constraints and pressure on all the staff, maybe reducing time able to spend on one-to-one contact. No complaints.
18 February 2022
Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid. I really can't thank the management and staff enough for their care of my mum in these difficult times.
01 February 2022
My mum was admitted to Crosslaw House Care Home almost two years ago. I have been extremely satisfied with the quality of care which Mum has received (and continues to receive) whilst at Crosslaw. I have been reassured by the competence, compassion and friendliness of all staff that Mum's needs are being fully met. Mum has settled well and I believe the staff played a major part in this as the care home was in lockdown, due to Covid-19, from her admission date. The way in which the pandemic has been managed has been particularly reassuring to me in ensuring resident safety and I am thankful for the additional time, work and effort which must be involved. I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.
14 December 2021
My father and mother are with Crosslaw House Care Home. The care they receive is second to none, my father is thriving with Crosslaw since arriving in August 2021, the environment they have created and how inclusive has made a huge difference in his life, making him feel at home and that he is with family. Following a lengthy spell in hospital and diagnosis and prognosis, my mother was taken in by Crosslaw House Care Home for palliative and end of life care in October 2021. Every member of staff has made my mum so comfortable, they are kind and caring and treat her with dignity and compassion. This phase of her life is very difficult but the team are so reassuring and have gone above and beyond to make every moment count. Thank you to every one of the team. They all deserve recognition and praise, I thank them all immensely.
30 September 2021
My mum has been a resident for over two years now and I can't thank all the staff enough for looking after her, especially during the last eighteen months when at times we couldn't see her. We are always kept updated on how Mum is doing, the staff keep her and the other residents entertained throughout the day. Mum has come to call her room her house which is very comfortable with ensuite facilities. Mum says the food is great and she really enjoys going on the bus trips for an ice cream. I would highly recommend.
22 October 2020
My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand his wishes. I have found management to be very communicative, especially throughout lockdown.
07 October 2020
From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.