Submit a Review for Balcarres Care Home
64 Albany Road, Broughty Ferry, Dundee, DD5 1NW
View Full Details of Balcarres Care HomeLatest Reviews for Balcarres Care Home
07 March 2025
Care shown at end of life exemplary. Compassion towards family made a very difficult time easier.
20 February 2025
I could not be more pleased with the care that my family member has received since arrived at Balcarres Care Home. Everything that you see reported in these reviews and elsewhere is true. Our family member is thriving and it is like they are on a permanent vacation now. A brilliant experience for all involved that only appears to be getting better with time.
14 February 2025
My sister who had dementia was resident for the past 5 years. She was well cared for by a caring team. Staff and management were always supportive and approachable. She had a good care plan in place. Lovely, clean environment and loved the food. The summer months were something that family and residents looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit. We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.
03 February 2025
My mother has only spent a short time as a resident in Balcarres Care Home, Dundee. My mother finds the home and all the staff to be extremely kind and helpful, even though she has dementia, she feels secure in Balcarres, it's as if she is living in her own home. Her room and bathroom are cleaned daily to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from. I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.
30 January 2025
My sister has been a resident for a couple of years now. She has early onset dementia. In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector. We made an informed choice to place our beloved sister in Balcarres Care Home-we have never regretted it. Dementia is an extremely challenging disease. I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister. The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward. If you choose Balcarres for your loved one it is quite simply the best choice you can make.
13 January 2025
Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.
18 December 2024
All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as it is when there is any special occasion.
22 November 2024
My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.
14 November 2024
Balcarres Care Home has made the transition for my mum really easy, it has been a very positive experience for all the family. The care for residents is fantastic, there is an open door policy and you are welcome to visit any time - the management team and care home staff are welcoming this makes it a warm comforting environment for residents and visitors. Cleanliness is also very good, we love the buildings and the grounds, the programme of activities and outings looks very well organised. Many thanks to all the staff at Balcarres
23 October 2024
Balcarres Care Home is a lovely home, my mum is very happy there. She has a lovely room, always kept clean and tidy. The staff are excellent. Always willing to help and quick to contact me if there are any issues with Mum. Dealt with quickly and professionally.
18 October 2024
I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved. As a service user, my life would be impossible without the kindness from all the staff.
17 October 2024
The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This is a really good facility.
16 October 2024
Can't praise all the staff at Balcarres Care Home enough for the care and compassion they give my mum and our family. It is always spotlessly clean. My mum is always dressed as she would like and some staff even go the extra mile to ensure she has her lipstick on. Great communication with myself to keep me informed as I don't live locally. My mum is very settled.
16 September 2024
Very happy with my father's experience. Lovely facility and fantastic staff!
20 August 2024
Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.
16 July 2024
Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.
09 July 2024
Both my parents stay at Balcarres Care Home, my father for two years and my mother for one year. The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.
09 July 2024
Beautiful care home and lovely grounds and well looked after. Fabulous meals and staff are excellent. Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.
05 July 2024
More attention to personal care, which could be improved, showering, baths and clothing. More activities and interaction needed over the weekend. Staff are delightful, very approachable and willing to assist/help.
03 July 2024
My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.
Latest Reviews for Balcarres Care Home
07 March 2025
Care shown at end of life exemplary. Compassion towards family made a very difficult time easier.
20 February 2025
I could not be more pleased with the care that my family member has received since arrived at Balcarres Care Home. Everything that you see reported in these reviews and elsewhere is true. Our family member is thriving and it is like they are on a permanent vacation now. A brilliant experience for all involved that only appears to be getting better with time.
14 February 2025
My sister who had dementia was resident for the past 5 years. She was well cared for by a caring team. Staff and management were always supportive and approachable. She had a good care plan in place. Lovely, clean environment and loved the food. The summer months were something that family and residents looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit. We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.
03 February 2025
My mother has only spent a short time as a resident in Balcarres Care Home, Dundee. My mother finds the home and all the staff to be extremely kind and helpful, even though she has dementia, she feels secure in Balcarres, it's as if she is living in her own home. Her room and bathroom are cleaned daily to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from. I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.
30 January 2025
My sister has been a resident for a couple of years now. She has early onset dementia. In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector. We made an informed choice to place our beloved sister in Balcarres Care Home-we have never regretted it. Dementia is an extremely challenging disease. I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister. The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward. If you choose Balcarres for your loved one it is quite simply the best choice you can make.
13 January 2025
Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.
18 December 2024
All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as it is when there is any special occasion.
22 November 2024
My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.
14 November 2024
Balcarres Care Home has made the transition for my mum really easy, it has been a very positive experience for all the family. The care for residents is fantastic, there is an open door policy and you are welcome to visit any time - the management team and care home staff are welcoming this makes it a warm comforting environment for residents and visitors. Cleanliness is also very good, we love the buildings and the grounds, the programme of activities and outings looks very well organised. Many thanks to all the staff at Balcarres
23 October 2024
Balcarres Care Home is a lovely home, my mum is very happy there. She has a lovely room, always kept clean and tidy. The staff are excellent. Always willing to help and quick to contact me if there are any issues with Mum. Dealt with quickly and professionally.
18 October 2024
I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved. As a service user, my life would be impossible without the kindness from all the staff.
17 October 2024
The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This is a really good facility.
16 October 2024
Can't praise all the staff at Balcarres Care Home enough for the care and compassion they give my mum and our family. It is always spotlessly clean. My mum is always dressed as she would like and some staff even go the extra mile to ensure she has her lipstick on. Great communication with myself to keep me informed as I don't live locally. My mum is very settled.
16 September 2024
Very happy with my father's experience. Lovely facility and fantastic staff!
20 August 2024
Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.
16 July 2024
Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.
09 July 2024
Both my parents stay at Balcarres Care Home, my father for two years and my mother for one year. The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.
09 July 2024
Beautiful care home and lovely grounds and well looked after. Fabulous meals and staff are excellent. Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.
05 July 2024
More attention to personal care, which could be improved, showering, baths and clothing. More activities and interaction needed over the weekend. Staff are delightful, very approachable and willing to assist/help.
03 July 2024
My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.