Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
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Latest Reviews for Hope Park House

stars
stars 17 May 2021
Mum was in Hope Park House (HPH) from February 2020 to her death in April 2021. I cannot speak more highly of all the staff and the care and compassion provided. She arrived just four weeks before the first covid lockdown and visiting was suspended. Sadly, due to Mum’s hearing loss we were unable to speak with her during the lockdowns with the only communication via staff and by letter. Every time we're able to visit between lockdowns, Mum was always very well presented and staff were very attentive and respectful to both Mum and us, with excellent communication at all times. Mum was able to remain in Hope Park House for end of life care and thankfully we were able to be with her when she died. The staff were fantastic with us and were clearly upset when Mum died - as sign of just how much they cared about her as well as for her. They were her ‘family’ when we could not be there. I would have no hesitation in recommending Hope Park House to anyone going through the trauma of seeking a care home for a loved one.
Review from Irene S (Daughter of Resident/Service User)