Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
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Management stars
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Rooms stars
Value for Money stars

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Latest Reviews for El-Shammah

stars
stars 05 October 2021
Whilst the care provided by the staff was in the majority very good we found that the actual wellbeing of the residents was not a priority in the home. Management's focus is on ensuring that the systems and processes are all in place that ensure excellent home inspections are achieved. There is a total lack of any kind of stimulation provided for the residents with many confined to their rooms for long periods. It was a great relief for all the family when we managed to secure a place in another home for my father.
Review from Mervyn M (Son of Resident/Service User)