Submit a Review for Barchester Lakeside Care Home
La Rue de la Commune, St Peter, Jersey, JE3 7BN
View Full Details of Barchester Lakeside Care HomeLatest Reviews for Barchester Lakeside Care Home
11 March 2025
Generally all good. Friendly staff but sometimes not enough of them. Food is generally fine but sometimes not hot enough. Rooms are basic but kept clean. There is often a "smell" in the corridor leading to ground floor rooms. Entertainment is regular and reliable.
30 January 2025
My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family.
07 January 2025
I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad in Lakeside Care Home.
13 December 2024
My sister has been at Barchester Lakeside Care Home for about five years and is very happy.
10 December 2024
Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them.
26 November 2024
My mum is being very well cared for at Barchester Lakeside Care Home. The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after. They always communicate with us and let us know if there is anything we need to be informed about. The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being. Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company. We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too. Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being.
28 October 2024
I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has good care, she's in a safe place, so far, so good.
13 September 2024
We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority - as well as ensuring that he still did things that he enjoyed. The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times. The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well. When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes. Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family.
03 July 2024
Very good, food very good, staff good and very good. Facilities good, care good (very good).
10 June 2024
I accompanied my mother for Sunday lunch last weekend. When I looked at the menu I found it quite tricky to read because of the colours used. I understand that the orange is part of Barchester colours but I don't think there is a need to use it on the menu. Both my mother and myself found it hard to read, I'm sure others do too.
18 April 2024
Lakeside Care Home is run so well and professional from the management down to the staff. The care for my resident is 100% and meets her needs. Since going there I have watched staff interact on a level that suits their needs. I have no worries about her safety or well-being.
09 April 2024
My father has been a resident since late 2019. The staff are always very attentive and informative, making sure we are informed very quickly when there is any change in his health and liaising with his GP and the hospital. His room is always clean and tidy and they take good care of him. The family are very pleased he is at Lakeside as life was challenging for him living on his own.
03 April 2024
The staff make a good effort to understand Dad's needs and to respond to these, providing a good level of understanding and respecting his wishes. Where he has been unwell or needs further care, this has been communicated well to ensure the appropriate adjustments are made. Where there have been changes in personnel, the necessary information has been shared so that new members of staff are aware of Dad's needs.
02 April 2024
Totally happy with the care given to my mother and the way I am kept informed of any issues concerning her.
28 March 2024
I feel my mum is as comfortable and safe as possible. This helps me and my wife so so much.
14 March 2024
The Lakeside Care Home I refer to has been amazing in regard to the care and well-being of my brother. He is always smiling and seems extremely happy whenever I see him. The staff are all lovely and know and look after him to a very high and professional standard. All the staff say they love him and this is evident when I am with him and they come in to talk to him. The cleanliness and environment of the care home is exemplary and I feel very happy that he is being looked after in such a wonderful place.
13 March 2024
Dad has been at Lakeside since July 2023. The care that he gets is so good, he has settled in, the staff get on well with him and he likes them all. The whole atmosphere in Lakeside is really warm and friendly both towards Dad and us as family when we visit.
27 December 2023
Staff are friendly and helpful e.g. they asked us to complete a form about my Mum's food and drink preferences. The home is clean, light and airy. My mum looks well. Staff have arranged for me to talk to Mum on the home's mobile phone, which I really appreciate, as I don't live on the island.
13 December 2023
Lakeside has been a warm and attentive environment for my aunt, who has had a difficult time adapting to life since her brother died. Nursing staff and management have been very patient with her care and other complex needs, showing humanity and professionalism at all times. On a practical side, the location is beautiful, with her room overlooking the lake.
08 December 2023
My experience is very kind and capable staff. I have seen some of them been spoken to in a very rude and threatening manner from residents. They remain calm and in control. Surroundings are very pleasant, and furniture is chosen with care. Staff are the front line. I have no complaints.
Latest Reviews for Barchester Lakeside Care Home
11 March 2025
Generally all good. Friendly staff but sometimes not enough of them. Food is generally fine but sometimes not hot enough. Rooms are basic but kept clean. There is often a "smell" in the corridor leading to ground floor rooms. Entertainment is regular and reliable.
30 January 2025
My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family.
07 January 2025
I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad in Lakeside Care Home.
13 December 2024
My sister has been at Barchester Lakeside Care Home for about five years and is very happy.
10 December 2024
Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them.
26 November 2024
My mum is being very well cared for at Barchester Lakeside Care Home. The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after. They always communicate with us and let us know if there is anything we need to be informed about. The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being. Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company. We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too. Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being.
28 October 2024
I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has good care, she's in a safe place, so far, so good.
13 September 2024
We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority - as well as ensuring that he still did things that he enjoyed. The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times. The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well. When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes. Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family.
03 July 2024
Very good, food very good, staff good and very good. Facilities good, care good (very good).
10 June 2024
I accompanied my mother for Sunday lunch last weekend. When I looked at the menu I found it quite tricky to read because of the colours used. I understand that the orange is part of Barchester colours but I don't think there is a need to use it on the menu. Both my mother and myself found it hard to read, I'm sure others do too.
18 April 2024
Lakeside Care Home is run so well and professional from the management down to the staff. The care for my resident is 100% and meets her needs. Since going there I have watched staff interact on a level that suits their needs. I have no worries about her safety or well-being.
09 April 2024
My father has been a resident since late 2019. The staff are always very attentive and informative, making sure we are informed very quickly when there is any change in his health and liaising with his GP and the hospital. His room is always clean and tidy and they take good care of him. The family are very pleased he is at Lakeside as life was challenging for him living on his own.
03 April 2024
The staff make a good effort to understand Dad's needs and to respond to these, providing a good level of understanding and respecting his wishes. Where he has been unwell or needs further care, this has been communicated well to ensure the appropriate adjustments are made. Where there have been changes in personnel, the necessary information has been shared so that new members of staff are aware of Dad's needs.
02 April 2024
Totally happy with the care given to my mother and the way I am kept informed of any issues concerning her.
28 March 2024
I feel my mum is as comfortable and safe as possible. This helps me and my wife so so much.
14 March 2024
The Lakeside Care Home I refer to has been amazing in regard to the care and well-being of my brother. He is always smiling and seems extremely happy whenever I see him. The staff are all lovely and know and look after him to a very high and professional standard. All the staff say they love him and this is evident when I am with him and they come in to talk to him. The cleanliness and environment of the care home is exemplary and I feel very happy that he is being looked after in such a wonderful place.
13 March 2024
Dad has been at Lakeside since July 2023. The care that he gets is so good, he has settled in, the staff get on well with him and he likes them all. The whole atmosphere in Lakeside is really warm and friendly both towards Dad and us as family when we visit.
27 December 2023
Staff are friendly and helpful e.g. they asked us to complete a form about my Mum's food and drink preferences. The home is clean, light and airy. My mum looks well. Staff have arranged for me to talk to Mum on the home's mobile phone, which I really appreciate, as I don't live on the island.
13 December 2023
Lakeside has been a warm and attentive environment for my aunt, who has had a difficult time adapting to life since her brother died. Nursing staff and management have been very patient with her care and other complex needs, showing humanity and professionalism at all times. On a practical side, the location is beautiful, with her room overlooking the lake.
08 December 2023
My experience is very kind and capable staff. I have seen some of them been spoken to in a very rude and threatening manner from residents. They remain calm and in control. Surroundings are very pleasant, and furniture is chosen with care. Staff are the front line. I have no complaints.