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30 Gearing Close, Tooting, London, SW17 6DJ
View Full Details of Heritage Care CentreLatest Reviews for Heritage Care Centre
31 March 2025
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and that of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
04 December 2024
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
19 November 2024
The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I understand remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet. Love the security, cleanliness, front office staff, Activity Coordinator. Amazing! There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
13 November 2024
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never doubted their care for both residents and visitors. I cannot comment on management as I have little experience of that.
16 August 2024
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care and attention we have received from everyone involved. The best of humanity!
06 June 2024
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
27 March 2024
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!
15 March 2024
The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.
07 March 2024
My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.
14 December 2023
5* care. Sheer professionalism. Service with a smile. Friendly and efficient. Warmth and sincerity. 5* cleanliness. This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her staff is impeccable. Thank you Heritage Care Centre.
24 October 2023
I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.
20 September 2023
It is the staff who make the difference in any care home and I wish to thank the staff of Heritage Care Centre for their patience and understanding. This is not an easy job. The older people need a quiet, peaceful and gentle approach and lots of time to do what they can when they can. I appreciate all that you do for my cousin. Please keep up the good work and continue to show respect for the elderly, they deserve it!
06 September 2023
My friend has now been in the Heritage Care Home for 3 weeks. The staff are wonderful, very caring and attentive. It's very clean and airy and my friend seems very happy and settled already. Personal care is very good, my friend always looks clean and fresh. The dining area is very nice and my friend is enjoying the meals and tea times.
24 August 2023
Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.
22 June 2023
My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards all of the residents. My family feel blessed that he ended his care.
12 June 2023
All staff were kind and considerate to my mum. Friendly and polite.
18 May 2023
My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever, they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.
02 May 2023
I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.
10 February 2023
Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.
01 February 2023
All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the manager, the personal attention to patients is excellent.
Latest Reviews for Heritage Care Centre
31 March 2025
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and that of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
04 December 2024
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
19 November 2024
The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I understand remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet. Love the security, cleanliness, front office staff, Activity Coordinator. Amazing! There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
13 November 2024
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never doubted their care for both residents and visitors. I cannot comment on management as I have little experience of that.
16 August 2024
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care and attention we have received from everyone involved. The best of humanity!
06 June 2024
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
27 March 2024
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!
15 March 2024
The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.
07 March 2024
My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.
14 December 2023
5* care. Sheer professionalism. Service with a smile. Friendly and efficient. Warmth and sincerity. 5* cleanliness. This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her staff is impeccable. Thank you Heritage Care Centre.
24 October 2023
I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.
20 September 2023
It is the staff who make the difference in any care home and I wish to thank the staff of Heritage Care Centre for their patience and understanding. This is not an easy job. The older people need a quiet, peaceful and gentle approach and lots of time to do what they can when they can. I appreciate all that you do for my cousin. Please keep up the good work and continue to show respect for the elderly, they deserve it!
06 September 2023
My friend has now been in the Heritage Care Home for 3 weeks. The staff are wonderful, very caring and attentive. It's very clean and airy and my friend seems very happy and settled already. Personal care is very good, my friend always looks clean and fresh. The dining area is very nice and my friend is enjoying the meals and tea times.
24 August 2023
Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.
22 June 2023
My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards all of the residents. My family feel blessed that he ended his care.
12 June 2023
All staff were kind and considerate to my mum. Friendly and polite.
18 May 2023
My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever, they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.
02 May 2023
I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.
10 February 2023
Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.
01 February 2023
All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the manager, the personal attention to patients is excellent.